Napa Technology Pristine PLUS CX User Manual page 36

Troubleshooting Guide - all WineStation
4. Empty bottle message/ Red light on in bottle position
a. Check that the spout cover and door are fully closed (door should "snap" into position).
b. For beverages other than wine (including water), set "Pour Detection" to "Off".
c. In case there is a cleaning agent residue on the head contacts, wipe the stainless
steel head contacts with clean warm water and a clean cloth and then retry using the
head.
d. If the bottle appears empty, then this is a normal situation. Replace the wine bottle
and reset the wine information by selecting the Bottle Service menu after choosing
Service Mode from the button panel.
e. If the bottle is full, then the cause is that no liquid is being detected when a pour is
being requested from the button panel. Remove the head from the WineStation.
First, make sure that there is a pick-up tube attached to the dispensing head and
that the head is properly secured on the bottle. Also make sure that both the spout
cover and the front door is closed & locked before doing any kind of pour, including
a test pour. If there is no time to apply the cleaning procedures at this time, proceed
to temporarily turning off pour detection. (Described in next procedure.) Next, clean
the stainless steel contacts located on the dispensing head. If this does not correct
the problem, then carefully clean the "Pogo-Pins" located in the rear of the
WineStation.
This can be accomplished by using the soft rubber in the back of a pencil. When
carefully pushing on the Pogo-Pins they should be springy. If they are "sticky" they may
need to be carefully cleaned using a "contact cleaner" and aerosol spray (these can be
purchased at most hardware stores).
f. To temporarily turn off Pour Detect select Service Mode. Next select "Config"
followed by "Position Config". Then select "Pour Detect". Select "off". Please note
that this will temporarily turn off pour detect. Pour detect is a unique feature of the
WineStation and if turned off, will not know when the bottle has reached the "empty
state". As a result a card could be over charged for wine that has not been poured.
Turning off pour detect is a temporary state. It will automatically be turned back on if
the system is restarted or powered on.
g. Another area that may need some care is the "o-rings" located on the gas stem in the
very rear of the position where the dispensing head is inserted.The o-rings are
lubricated, but may occasionally need some lubricant. Moisten the o-ring by wiping a
damp cotton swab with silicon spray or swabbing the inside of the dispensing head (gas
inlet),then insert the dispensing head into the bay fully to ensure that the o-ring is being
moistened.
Napa Technology Customer Support 800.603.6550
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