Acd - Denwa Communications DW-820 User Manual

Note: Press the group pickup only to answer line 1 incoming call if there are many
lines incoming calls in group. Different servers support different pick codes.

5.8 ACD

Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system.