Ametek TR-2100 Operation Manual page 105

TR-2100 User Manual
PROCEDURES FOR FACTORY REPAIR AND RETURN
A. Obtain a Returned Material Authorization (RMA) number by calling the AMETEK
Repair Department and giving the following information:
1.
2.
3.
4.
5.
6.
arise.
B. Enclose the information with the equipment and pack in a commercially accepted
shipping container with sufficient packing material to insure that no shipping
damage will occur. Mark the outside of the container with the RMA number.
Ship to the appropriate location:
Attention: Repair Department
AMETEK, INC.
255 North Union Street
Rochester, New York 14605 USA
Telephone: (888) 222-6282
Fax: (716) 238-4097
C. Your equipment will be tested, repaired, and inspected at the factory. Normal
factory turn-around is ten working days or less (excluding shipping time).
D. For emergency service or repair status information, please contact the Repair
Department at (716) 238-4993.
WARRANTY — AMETEK warrants equipment of its own manufacture to be free
from defects in material and workmanship, under normal conditions of use and
service. AMETEK will replace any component found to be defective, upon its
return, transportation charges prepaid, within one year of its original purchase.
AMETEK will extend the same warranty protection on accessories that is extended
to AMETEK by the original manufacturer. AMETEK assumes no responsibility,
expressed or implied, beyond its obligation to replace any component involved.
Such warranty is in lieu of all other warranties expressed or implied.
Model and Serial Number of the equipment.
Failure Symptom - Be Specific
Approximate date of installation.
The site name and address of the failed equipment.
Complete shipping information for the return of the equipment if
other than the operating site.
Name and telephone number of person to contact if questions
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