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User's Guide
Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer Error XXXXXX
Turn the power off and on again. For details, see
your documentation.
The printer's ink pad is nearing the end of its
service life.
Please contact Epson Support.
The printer's ink pad is at the end of its service
life.
Please contact Epson Support.
Communication error.
Check if the computer is connected.
Invalid IP address and subnet mask.
Enter them correctly. See your documentation.
Update the root certificate to use cloud services.
Recovery Mode
* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty
does not cover the cost of this replacement.
Solving Problems
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed after turning the power off and on again,
contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.
x
Press the
button to resume printing.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.
Connect the computer and the printer correctly. If you are connecting
over a network, see the page that describes the network connection
method from the computer.
If the error message is displayed during scanning, make sure that Epson
Scan 2 and Epson Event Manager are installed on the computer.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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