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User's Guide
❏ You may not be able to connect to the access point when the access point has multiple SSIDs and devices are
connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID
as the printer.
❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If
you connect the computer or smart device to a 5 GHz SSID, you cannot be able to connect to the printer
because the printer only supports communication over 2.4 GHz. Connect the computer or smart device to the
same SSID as the printer.
❏ Most access points have a privacy separator feature that blocks the communication from unauthorized devices.
If you cannot connect to the network even if the devices and access point are connected to the same SSID,
disable the privacy separator on the access point. See the manual provided with the access point for details.
Solving Problems
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