Warranty - progeo Exelle User Manual

10.0 Warranty

The warranty agreement exists only between RehaTEAM®
s.r.l. and its authorised dealers. For this reason the client may
not make warranty claims directly to RehaTEAM®. The
following conditions of warranty are therefore reproduced
solely for information purposes.
General conditions of the warranty
RehaTEAM® s.r.l. provides assistance on its products on the
condition that they have been used correctly and that adequate
maintenance has been carried out on all parts of the wheelchair
(see instruction manual).
The warranty covers all defects in material and production
provided that such defects can be shown to have been caused
prior to distribution of the product to the authorised dealer.
How to validate your rights under the warranty
In order to validate all rights covered under the warranty (on all
our products) the authorised dealer must carry out an
inspection, within 7 days of the date of delivery, on all products
received, in order to identify eventual production defects, and
secondly, that if any such production defects are noticed, that
they confirm the same to RehaTEAM® s.r.l. in writing
immediately.
RehaTEAM® s.r.l. should also be notified in writing of any
defect which, despite careful inspection, is identified only after
the expiry of the abovementioned period.
Warranty period
On all its wheelchairs RehaTEAM® s.r.l. provides a guarantee
of 5 years on the frame, and 1 year on all other components
and accessories, starting from the date of delivery, excluding
those components that are subjected to normal wear and tear
during everyday use.
Repair of defects and replacement
The guarantee on defects on contact parts is at the complete
discretion of RehaTEAM® s.r.l., either by repair of the defect or by
replacement of the part itself.
The authorised distributor in cases of simple repairs may take
action independently to eliminate the defect or bring the defect to
the attention of RehaTEAM® s.r.l. in specific cases.
Limits of the warranty
The RehaTEAM® s.r.l. warranty does not cover additional costs
(e.g. repair, packing, labour costs, incidental costs etc..)
The following are not covered by the warranty:
-
damage caused during transportation, not communicated to the
transport company at the moment of delivery.
repairs carried out by unauthorised dealers or personnel.
-
- parts subject to wear and tear
- damage to property or injury to persons caused during use of our
products.
- damage caused maliciously or where the buyer is at fault, or
resulting from incorrect or improper use of the product.
Excluded from the warranty is any pretext for indemnity except
those expressly mentioned in the preceding paragraphs (see
chapter 9.0 Warranty ).
RehaTEAM® s.r.l. does not accept any responsibility for failure
to respect or carry out the conditions agreed in individual
contracts, if the following circumstances have impeded and/or
have made it impossible to respect the terms of the contract
itself: embargos, import and export bans imposed on contract
products, legal rulings, strikes, lack of raw materials, accidents,
force majeure or other forces beyond our control.
RehaTEAM® s.r.l. reserves the right to carry out technical
modifications to its products which it deems necessary without
prior notification.
Exelle
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