A Quick Look At The Features; Voice Features - Avaya 8410D User Manual

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the
8410 voice terminal. Each description includes what each feature does and how you might want
to use it.
Note: You will automatically have the following features on your voice terminal:
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and
Normal Mode/Exit feature (labeled
may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature.
Check with your system manager to see what other features you can use with your DEFINITY
switch.
Note: If you are using an 8410D voice terminal, you may also be able to use up to 12 other
features accessed with the softkeys and display control buttons. These features are in addition to
the features administered on the call appearance/feature buttons on your voice terminal. Check
with your system manager to see which softkey features are available to you.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy
dialing. Each number can be a complete or partial telephone number, an extension number, or a
trunk or feature access code. Abbreviated Dialing offers four possible types of lists, which are
programmable by the controller of the list; system lists are programmable only by the system
manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency
numbers. Note: Check with your system manager concerning what types of lists you have and
how many of each list.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy or
unanswered extension you dialed is now available. Use to avoid constant redialing when you
wish to speak to someone who is frequently busy on the telephone or in and out of the office.
Note: You can use this feature only for extensions, not for outside numbers.
Bridging/Manual Exclusion Permits you to answer or join calls to someone else's extension by
pressing a bridged appearance button on your voice terminal. This button can be any call
appearance button labeled with another user's primary extension number, as assigned to you by
your system manager. Use to assist in handling calls for a designated coworker. Note: You can
use the Manual Exclusion feature to keep other users with whom you have a bridged call
appearance from listening in on an existing call.
Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for
answering. (Your system manager determines which calls will be sent to you.) Use to answer
calls for other extensions for whom you provide coverage. Note: If you are a covering user, you
can use the Consult feature, after answering a coverage call, to call the principal (the person for
whom you are answering calls) for private consultation. Then, you can add the calling party to the
conversation, transfer the call to the principal, or return to the calling party.
Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an
outside number, depending on your system. Use when you will be away from your voice terminal
and you want your calls to be forwarded to a telephone number of your choice.
on the voice terminal) among the display features. You
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8410D User's Guide