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Troubleshooting
In the unlikely event you encounter a problem, use the following steps to identify and
resolve the issue.
Problem
Booster has no power.
After installing the
booster system, you have
no signal or reception.
SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc.
1.
Verify that the switch on the power supply is turned on
and red LED is ON.
2.
Connect the power supply to an alternate power source.
3.
Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4.
Check the green POWER LED on the booster. If it is
OFF, return the power supply to Cellphone-Mate.
Contact tech support at 1-888-365-6283, email
support@surecall.com, or go to surecall.com and log on
via online support to receive a Return Merchandise
Authorization (RMA).
1.
Check the strength of the outside signal as close as you
can to the outside antenna. To measure your existing cell
signal:
Apple iPhone: dial *3001#12345#*and press Call. In the
top-left corner, a number replaces the bars.
Android devices: download apps to measure exact signal
strength, such as Network Signal Info in the Google Play
store. Search "check real signal strength" to find other
cell signal measurement apps.
2.
Double-check all booster and antenna cable
connections.
3.
Be sure your booster's dB gain is turned up to full power
on each dial.
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TROUBLESHOOTING
Resolution
Page 9
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