SureCall Flex2Go Canada Quick Setup Manual

Contents
 Booster  Inside Patch Antenna
and mounting kit with Velcro
Step 1. Place the Outside Magnetic Antenna
Place the magnetic-mount antenna on the top of your vehicle preferably toward the back, maximizing the distance from
planned location of the inside patch antenna. Ensure that the antenna has at least a 12-inch radius clear of obstructions
and other radiating elements, such as a radio antenna.
Next, run the cable from the outside antenna to the inside of the vehicle near the planned location of the booster (under
the seat of the vehicle, or in the front or middle console ). Run the outside antenna cord across the car's roof and under
the front door insulation lining to hide and protect the antenna cable.
Note: The outside antenna must not be collocated or operating with any other antenna or booster.
Step 2. Install the Inside Patch Antenna
Find a location for the inside patch antenna that is within 2-3 feet of the typical cell phone location. Choose a location
that is at least 4 inches (10cm) away from metal and affix the antenna to the chosen surface. Then run the connected
cable to the planned location of the booster.
Step 3. Install the Booster and Connect Power
Place the booster under the seat of the vehicle or any convenient location within the vehicle. Choose a location that is
away from excessive heat, direct sunlight or moisture and with proper ventilation.
Connect the cable from the outside antenna to the connection marked OUTSIDE and connect the cable from inside
patch antenna to the connection marked INSIDE. Hand tighten the connections and wrap up any loose cable.
Connect the DC power cord connector to the signal booster and the adapter end to the cigarette lighter adapter. Turn
the power switch on. The Power LED lights up to show that the signal booster is ready for use. The Alert LEDs flash 5
times on each frequency band to show the band is operational.
Note: The Patch antenna must be at least 20cm away from the phone or cradle that phone is sitting in. Laboratory tests show that
patch antennas can work from as close as 2 ft. from the outside antenna if the patch antenna is facing away from the outside
antenna. If an alert light blinks red, showing oscillation, turn the dial of the oscillating band down in small increments until it
stops flashing red.
Step 4. Enjoy Boosted Cell Signal
Place a call in a location you have previously experienced poor signal and confirm that your phone is receiving a boosted
signal from the Flex2Go.
LED Indicators
The SureCall gain dials should always be at maximum level unless the control light in a specific frequency band is flashing
red or flashing red-yellow. In either case, only reduce booster gain dials if other recommended actions do not resolve
the issue.
LED Color LED Condition Resolution
Yellow Solid Indicates that the frequency band is Inactive. After a period of time, if there's no activity the band will
go into sleep mode. Light is off while band is active. This is part of normal operation.
Yellow Flashing Indicates that the Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Red Flashing Indicates that the booster is receiving too much signal which could cause the affected band to
automatically turn off. When this happens:
1. Increase the separation between antennas.
2. As a last resort, turn down the dB gain on the dial until the light goes OFF or flashes yellow.
Red Solid Band is off.
If a red light has been flashing for an extended time, the band will automatically shut off and display
a solid red light.
This can also happen when the booster dials have been turned all the way down.
Yellow/Red Alternately Flashing Self-oscillation has been detected and to prevent it, one or more of the frequency bands have shut
down.
If this happens:
Try increasing the separation between the inside and outside antennas.
If the condition continues, lower the dB gain in small increments until the light turns off or flashes
yellow.
If you have any questions during setup, please reach out to our US-based experienced
support technicians:
Call: 1-888-365-6283
Email: support@surecall.com
Or, chat: www.surecall.com , 7:00 am – 5:00 pm PST, Monday – Friday
SC-DualM-50-Kit t | Rev. 2 51616
Quick Setup Guide
Booster Components Diagram
Cable to Inside
Patch Antenna
 Power Supply
Cable to
Outside
Antenna
 Inside Patch Antenna
 Power Adapter
See the user manual, available online at www.SureCall.com, for:
• Detailed setup instructions
• Troubleshooting tips
Troubleshooting
Problem Resolution
Signal booster has no Verify that the LED on the power adapter is ON.
power Connect the power supply to an alternate power source.
Verify that the power source is operational and the fuse is intact.
Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall. Contact tech
support at to receive an RMA at:
1-888-365-6283 or support@surecall.com, or go to www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday
to chat with a representative.
After installing your Be sure your signal booster's dB gain is turned up to full power on each dial.
signal booster system, Verify that cable connections are tightly fitted to the booster.
you have no signal or
Try further separating the antennas.
reception.
 Remember: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the
ability to place and hold a call.
Specifications
Flex2Go
Uplink Frequency Range (MHz): 824-849 / 1850-1915
Downlink Frequency Range (MHz): 869-894 / 1930-1995
Input Impedance: 50Ω
Maximum Gain: 50 dB
Noise Figure: 5 dB
VWSR: ≤2.0
Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO and all cellular standards
DC Power: 5-15V
Maximum Output Power: 1 Watt EIRP
Cable: RG-174
RF Connectors: FME Male (both ends)
Power Consumption: <25W
Operation Temperature: -4º to +158º F
Dimensions: 8 x 5 x 1.25 inches
Weight: 1 lb 8 oz (830 g)
FCC ID / IC: RSNFLEX2GO
© 2016. All Rights Reserved. | 48346 Milmont Drive, Fremont, California 94538 USA | 888.365.6283 | Info@surecall.com | www.surecall.com
Connector for
Power Switch
Inside Antenna
Power Jack
Install Illustration
 Magnetic Antenna
Booster

Flex2Go Canada
3 Watt EIRP
7784A-FlEX2GO
SureCall Flex2Go
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change.
The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A
two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documen-
tation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall
without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all
accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in
addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages
the product' s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance
with applicable specifications. The limit of liability under this warranty is, at SureCall' s option, to repair or replace any product or part thereof which was purchased
up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove
defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other
than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring
any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay
the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications
or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer' s order if they satisfactorily fulfill the performance requirements that
were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts
thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or
parts not supplied by it.
Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,
WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE,
INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR
DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly
shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award
rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable
law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions
hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and
fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall
not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document
are subject to change without notice.
© 2016. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
48346 Milmont Drive, Fremont, California 94538 USA
Phone: 888.365.6283 | Info@surecall.com | www.surecall.com
FCC, IC and Safety Information
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider' s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from
any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
This device may be operated ONLY in a fixed location for in-building use.
WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
Important: Before installing your booster you need to register it with your carrier. You can do so online at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://www.signalboosterregistration.com/
Sprint: https://www.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed stations
operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this band must employ a
means for limiting power to the minimum necessary for successful communications.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Industry Canada: This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
The Manufacturer' s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would
have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to
be by means of input power or gain reduction and not by an attenuator at the output of the device.
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