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MN002858A01-A
Chapter 11: Maintenance and Troubleshooting
Problem
No sound.
Device turns off.
A message ap-
pears stating not
enough storage
memory.
Device cannot find
any Bluetooth devi-
ces nearby.
Visual Voicemail is
not working.
11.8
Back Up or Restore Data on Your Device
Back up data on the LEX L10ig manually, by exporting VC files, or using Google or restore data on
your device by managing android or Google settings.
11.8.1
Backing Up the LEX Series Device Manually
Backing up the LEX L10g must be done manually.
Prerequisites: A USB cable to connect the device to a computer.
166
Cause
Solution
Data plan not
Contact your service provider and ensure that your data
activated.
plan is enabled.
Volume set-
Adjust the volume.
ting is low or
turned off.
Device is in-
The display turns off after a period of inactivity. Set this pe-
active.
riod to 15 seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes.
Battery is de-
Recharge or replace the battery.
pleted.
Extreme bat-
Move device to an area where the ambient temperature is
tery tempera-
between 0 °C (32 °F) or above 45 °C (113 °F).
ture.
Too many
Remove user-installed applications on the device to recov-
applications
er memory. Select
installed on
Select the unused programs and tap Uninstall.
the device.
Too far from
Move closer to the other Bluetooth device(s), within a
other Blue-
range of 10 meters (32.8 feet).
tooth devi-
ces.
The Blue-
Turn on the Bluetooth device(s) to find.
tooth de-
vice(s) near-
by are not
turned on.
The Blue-
Set the Bluetooth device(s) to discoverable mode. If nee-
tooth de-
ded, refer to respective Bluetooth-enabled device (acces-
vice(s) are
sory) user manual..
not in discov-
erable mode.
Using a Veri-
To resolve visual voicemail issue, see
zon SIM card
Voicemail for LEX L10g on page
on LEX L10g
device.
→
→ Apps → Downloaded.
Resolving Visual
88.
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Table of Contents
Troubleshooting
