Service and Support
Service and Support HPE Technology Services
HPE Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability and avoid downtime.
Protect your business beyond warranty with HPE Care Pack Services
When you buy HPE Options, it's also a good time to think about what level of service you may need. HPE Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
HPE Foundation Care services deliver scalable support-packages for Hewlett Packard Enterprise industry-
standard servers and software. You can choose the type and level of service that is most suitable for your
business needs. New to this portfolio is HPE Collaborative Support. If you are running business critical
environments, Hewlett Packard Enterprise offers Proactive Care or Critical Advantage. These services help
you deliver high levels of application availability through proactive service management and advanced
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, Hewlett Packard Enterprise can work with you to tailor a service solution
for your unique support requirements using broader services portfolio of Foundation Care and Proactive Care.
Recommended HPE Care Pack Services for optimal satisfaction with your HPE product
3-Year HPE 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an Hewlett Packard Enterprise authorized
representative who will arrive on site any time and day of the year to begin hardware maintenance service
within 4 hours of the service request being logged.
3-Year HPE 24x7 4 hour Response, HPE Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution, and
basic software problem diagnosis, fault isolation, and resolution if available to Hewlett Packard Enterprise. If
the problem is with HPE HW, the representative will arrive on site any time and day of the year to begin
hardware maintenance service within 4 hours of the service request being logged. In case, the issue is with
Hewlett Packard Enterprise or supported third-party software product and cannot be resolved by applying
known fixes, Hewlett Packard Enterprise will contact the third-party vendor and create a problem incident on
HPE ProLiant Server Hardware Installation
Provides for the basic hardware installation of Hewlett Packard Enterprise branded servers, storage devices
and networking options to assist you in bringing your new hardware into operation in a timely and
Related HPE Care Pack Services to enhance your HPE product experience
HPE Ethernet 10Gb 2-port 570M Adapter