Advertisement
QuickSpecs
Service and Support
Service and Support
Recommended Services Recommended HP Care Pack Services for optimal satisfaction with your HP product
Related Services
HP Technology Services
HP Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability and avoid downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP
Care Pack services provide total care and support expertise with committed response choices designed
to meet your IT and business need.
HP Foundation Care services deliver scalable support-packages for HP industry-standard servers and
software. You can choose the type and level of service that is most suitable for your business needs.
New to this portfolio is HP Collaborative Support. If you are running business critical environments, HP
offers Proactive Care or Critical Advantage. These services help you deliver high levels of application
availability through proactive service management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio.
For customized support service solution, HP can work with you to tailor a service solution for your
unique support requirements using broader services portfolio of Foundation Care and Proactive Care.
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive
on site any time and day of the year to begin hardware maintenance service within 4 hours of the
service request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
OR
3-Year HP 24x7 4 hour Response, HP Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution,
and basic software problem diagnosis, fault isolation, and resolution if available to HP. If the problem
is with HP HW, the representative will arrive on site any time and day of the year to begin hardware
maintenance service within 4 hours of the service request being logged. In case, the issue is with HP or
supported third-party software product and cannot be resolved by applying known fixes, HP will
contact the third-party vendor and create a problem incident on your behalf.
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional
manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Related HP Care Pack Services to enhance your HP product experience
3-Year HP 24x7 4 hour Response, Proactive Care or Critical Advantage
Helps optimize your systems and delivers high levels of application availability through proactive
service management and advanced technical response. A skilled Technical Manager will own your
query or issue end to end until resolved, delivering a single point of contact for you.
c04347341 — DA- 15049 Worldwide — Version 3 — September 30, 2014
HP FlexFabric 20Gb 2-port 650FLB Adapter
Page 6
Advertisement
