Service and Support
Service and Support HP Technology Services
HP Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability and avoid downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
HP Foundation Care services deliver scalable support-packages for HP industry-standard servers and
software. You can choose the type and level of service that is most suitable for your business needs. If you
are running business critical environments, HP offers Proactive Care. These services help you deliver high
levels of application availability through proactive service management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, HP can work with you to tailor a service solution for your unique support
requirements using broader services portfolio of Foundation Care and Proactive Care.
Recommended HP Care Pack Services for optimal satisfaction with your HP product
HP recommends Proactive Care for your BladeSystem servers, enclosures and components to prevent
problems with proactive advice and assistance, resolve issues and rapidly recover by connecting to HP's
enhanced call experience and advanced technical expertise
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking options
to assist you in bringing your new hardware into operation in a timely and professional manner.
Related HP Care Pack Services to enhance your HP product experience
3-Year HP 24x7 4 hour Response, Proactive Care or Critical Advantage
Helps optimize your systems and delivers high levels of application availability through proactive service
management and advanced technical response. A skilled Technical Manager will own your query or issue end
to end until resolved, delivering a single point of contact for you.
3-Year HP 6-hour Onsite Call-to-Repair, HP Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution to
return the hardware in operating condition within 6 hours of the initial service request to the HP Global
Solution Center, and basic software problem diagnosis, fault isolation, and resolution if available to HP. In
case, the issue is with HP or supported third-party software product and cannot be resolved by applying
known fixes, HP will contact the third-party vendor and create a problem incident on your behalf.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next 12
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
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HP FlexFabric 10Gb 2-port 534M Adapter