Service Agreement; Introduction - Dantherm cdp 75 Service Manual

Service agreement

Introduction

The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions. There-
fore the unit will need preventative maintenance on a regular basis.
Hotline
The After Sales Support Department of Dantherm Air Handling A/S is ready to help you
in case of a problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm Air Handling A/S:
• Name
• Company
• Country
Contact Dantherm Air Handling A/S, ask for the After Sales Support department and
help will be provided as soon as possible:
Preventive
Dantherm Air Handling A/S offers to do the preventive maintenance on the units so that
maintenance
they at all times will operate according to factory standards.
Corrective and
In case of malfunctions of the product Dantherm Air Handling A/S offers to do emer-
emergency repair
gency repair on the climate units. Agreements will be made with the customer on re-
sponse time and price.
Setup
Dantherm Air Handling A/S has established a network of service partners to do the pre-
ventative maintenance. The partner is trained and certified on the actual climate units.
The partner will also carry an adequate number of spare parts – so that any repairs can
be made during the same visit.
The agreement will be made with Dantherm Air Handling A/S – and the overall respon-
sibility for the agreement will be Dantherm Air Handling A/S's.
Further
For further information about a service agreement in your country or region, please con-
information
tact:
• Phone no.
• Email
• Type (unit)
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Henrik Hersted
After Sales Support Manager
Dantherm Air Handling A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: heh@dantherm.com
• Site/location (unit)
• Serial No/order No.
• Description of the problem
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