Troubleshooting - Stratasys Mojo User Manual

TROUBLESHOOTING

Problem
No power.
Material not extruding or
under extruding.
Purge material accumulating
on part.
Cannot communicate with
printer through the USB
cable.
Cannot read filament
(filament sensor).
Display blinking three colors. If all three LEDs are blinking, cycle power (see
Recommendation
1. Verify power cord is securely connected.
2. Verify that the power switch is in the ON position.
"Cycling power" on page 45
3. Cycle power (see
4. Verify AC power is present at wall outlet.
1. Perform a maintenance purge (see
2. If problem persists, replace the QuickPack Print Engine.
1. Check condition of tip wipe assembly. Replace if worn.
2. Check that tip wipe assembly is properly seated (flush) in the tip wipe bracket.
3. Remove tip wipe assembly and check that there is no material on the tip wipe
bracket shelf.
1. Make sure the printer is ON.
2. Unplug and reconnect the USB cable connected at the printer and computer.
3. Verify the USB cable is not longer than 5 m (197 in.).
4. Reboot the host computer.
5. If all three LEDs are blinking, cycle power (see
6. Reinstall Mojo 3D printer software.
7. Swap out the USB cable with another cable.
Make sure the material tube guides are installed correctly in the material sensor assemblies.
"Maintenance purge" on page 33
"Cycling power" on page 45
47
).
"Cycling power" on page 45
).
).
).