Stratasys Mojo User Manual page 57

Error codes displayed in the
Mojo Control Panel
2009
2019
2020
2028
2032
2033
2035
2037
2038
2039
2041
2042
2043
2044
2045
Code Name
No response from printer.
Modeling base missing.
Modeling base not level.
Homing failed.
Model print engine not heating.
Support print engine not heating. Replace support QuickPack Print Engine.
Calibration timed out.
Printer firmware version is newer
than PC software version.
Fault while USB is disconnected.
Pause while USB is
disconnected.
Tip offset calibration failed on
model tip.
Tip offset calibration failed on
support tip.
Spool lock detected on model
spool.
Spool lock detected on support
spool.
Printer firmware version is older
than PC software version.
51
Recommendation
1. Verify that USB cable is connected.
"Cycling power" on
2. Cycle power (see
page 45
) and computer power.
3. Reinstall Mojo 3D printer software.
Install new modeling base.
Replace modeling base.
Check for obstructions on the modeling base
and in chamber.
Replace model QuickPack Print Engine.
"Cleaning head
Clean head tips (see
tips" on page 45
).
Reinstall Mojo 3D printer software.
1. Verify that USB cable is connected.
"Cycling power" on
2. Cycle power (see
page 45
) and computer power.
1. Verify that USB cable is connected.
"Cycling power" on
2. Cycle power (see
page 45
) and computer power.
"Cleaning head
1. Clean head tips (see
tips" on page 45
).
2. Replace model QuickPack Print Engine.
"Cleaning head
1. Clean head tips (see
tips" on page 45
).
2. Replace support QuickPack Print
Engine.
Release locking tab on model material
QuickPack Print Engine.
Release locking tab on support material
QuickPack Print Engine.
Select the "Attempt to clear the error" menu
item in the Mojo Control Panel to update
printer firmware version to match the PC
software version. (This takes approximately 2
minutes.)