Obtaining Technical Support - LI-COR C-DiGit User Manual

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C-DiGit Blot Scanner
Q: Why is there a cyan color (grayscale image) or a bright white color (color image) on my image
in Image Studio?
A: The signal is saturated in these areas.
Q: Can I add additional keys to Image Studio for C-DiGit?
A: Yes. For expanded functionality, optional application keys are available. Please visit
www.licor.com/AnalysisKeys or ask your sales representative for more information.
Q: Can I use marker lanes in my gel analysis in Image Studio for C-DiGit?
A: Yes, but you will need to purchase and import the In-Cell Western Analysis Key (Image Studio
Lite/C-DiGit), P/N 2000-521.
Q: Will Image Studio for C-DiGit work on Windows 8?
A: Yes. Image Studio 5.x for C-DiGit is currently supported on Windows 8.0, 8.1, and 8.1 update 2
(also known as 8.2).
Q: When I try to connect to the C-DiGit Scanner, I see a list of multiple instruments. How do I
know which one to choose?
A: If there are multiple C-DiGit Blot Scanners connected, you will have to choose the desired
C-DiGit Blot Scanner from a list of available instruments listed by serial number. You can find the
serial number on a label on the underside of the instrument.

Obtaining Technical Support

To resolve a problem with your C-DiGit Blot Scanner, start by contacting LI-COR Technical Support
at http://www.licor.com/bio/support, or sending an e-mail to biohelp@licor.com. Outside of the U.S.,
contact your local sales office or distributor. Be prepared to give the serial number of your
instrument, which can be found on a label on the instrument underside.
LI-COR Technical Support may ask you to provide copies of the instrument log files to aid in
diagnosing problems.
To export and share a log file with Technical Support:
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