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XJ-1000 FR
Five (5) years limited warranty:
Earthquake warrants the original purchaser that all Factory
Sealed New Audio Products to be free from defects in material
and workmanship under normal and proper use for a period of five
(5) years from the date of purchase (as shown on the original sales
receipt with serial number affixed/written on it). The five (5) year
warranty period is valid only if an authorized Earthquake dealer
properly installs the product and the warranty registration card is
properly filled out and sent to Earthquake Sound Corporation. If a
non-authorized party installs the product, a ninety (90) day
warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
! First year: Earthquake pays for labor, parts, and ground
freight (only in US mainland, not including Alaska and
Hawaii) (shipping to us is not covered).
! Second, third, fourth & fifth year: Earthquake pays labor
only. Customer must pay for parts and freight both ways.
(B) Caution:
Your Earthquake amplifier is an integral part of a complete system
with multiple components. There is a chance that the problem you
are experiencing is originating from another component. We urge
to contact us (1-800-576-7944) before sending the unit for service;
our technicians might be able to resolve the problem over the
phone; thus, eliminating the need to ship the product.
Products (sent for repair) that are tested by Earthquake
technicians and deemed to have no problem(s) will not be covered
by the five (5) year limited warranty. Customer will be charged a
minimum of one (1) hour of labor (at the ongoing rates) plus
shipping charges back to customer - regardless of the product
date of purchase.
Each product sent for repair must be packaged in its original
packaging. Otherwise, there will be repackaging charge in
addition to labor, parts and shipping charges.
(C) Earthquake will repair or replace - at our option - all
defective products/parts subject to the following provisions:
! Defective products/parts have not been altered or repaired
by other than an Earthquake factory-approved technician.
! Products/parts are not subjected to negligence, misuse,
improper use or accident, damaged by improper line
voltage, used with incompatible products or have its serial
number or any part of it altered, defaced or removed, or
have been used in any way that is contrary to Earthquake's
written instructions.
Product Registration
This XJ-1000FR Power Amp can be registered by returning the Product Registration card
(D) Warranty Limitations:
attached to this manual. Please also retain the sales receipt which represents proof of
purchase and helps expedite warranty issues.
www.earthquakesound.com
Warranty does not cover products that have been modified or
abused, including but not limited to the following:
!
Damages to cabinet/casing finish due to misuse, abuse or
improper use of cleaning materials/methods.
!
Fading and or deterioration of speaker components & finish
due to improper exposure to elements.
!
Bent amplifier casing, damaged finish on the casing due to
abuse, misuse or improper use of cleaning material.
!
Burnt tracers on PCB.
!
Product/part damaged due to poor packaging or abusive
shipping conditions.
! Subsequent damage to other products.
A
warranty claim will not be valid if the warranty registration
card is not properly filled & returned to Earthquake with a
copy of the sales invoice. Warranty card is located on the
last page of this manual.
(E) Service Request:
To receive product service, contact Earthquake service
department at (510) 732-1000 and request an RMA number
(Return Material Authorization). Items shipped without a valid
RMA number will be refused. Make sure you provide us with your
complete/correct shipping address, a valid phone number, and a
brief description of the problem you are experiencing with the
product. In most cases, our technicians might be able to resolve
the problem over the phone; thus, eliminating the need to ship the
product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to
minimize transport damage. Shipper claims regarding items
damaged in transit must be presented to carrier. Earthquake
Sound Corporation reserves the right to refuse improperly packed
product. Original sales receipt must accompany product returned
for service. We encourage you to include with the package a
written description of the problem. Ship product to: Earthquake
Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph
(510) 732-1000. You are responsible for the cost of shipping the
product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation
- resulting from the five (5) years limited warranty policy must be
resolved according to the laws & regulations of the county of
Alameda -California.
page 3
Warranty Information
P R O
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