Year Limited Warranty - EarthQuake XJ-300 FR User Manual

5 Year Limited Warranty

Earthquake warrants the original purchaser that the speaker or
amplifier (product) is free from defects in material and workmanship, under
normal and proper use, for a period of five (5) years from the date of purchase
(as shown on the original sales receipt with the serial number affixed/written
on it).
The five (5) years warranty period is valid only if the product is properly
installed by an Earthquake authorized party, and the warranty registration
card is properly filled out and sent to Earthquake Sound Corporation. If the
product is installed by a non-authorized party, a thirty (30) days warranty
period applies.
(A) Five (5) years limited warranty plan coverage guidelines (If installed by an
authorized Earthquake dealer):
• First year: Earthquake pays for labor, parts, and ground freight
(only in the U.S. mainland, not including Alaska and Hawaii)
back to the customer.
• Second, third, fourth, and fifth year: Earthquake pays for labor
only. Customer must pay for parts and freight both ways.
(B) Warning:
• Products (sent for repair) that are tested by Earthquake technicians
and deemed to have no problem, will not be covered by the five
(5) years limited warranty. Customer will be charged a minimum
of one (1) hour of labor (ongoing rates) plus shipping back to the
customer.
• Each product sent for repair must be packaged in its original
packaging. Otherwise, there will be a repackaging charge in
addition to labor, parts, and shipping charges.
(C) Earthquake agrees to repair or replace, at our option, all such defective
products/parts subject to the following provisions:
• Defective products/parts have not been altered or repaired by other
than an Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper
use, or accident, damaged by improper line voltage, used with
incompatible products, or have its serial number or any part of it
altered, defaced, removed, or have been used in anyway that is
contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified and/or
abused, including but not limited to the following:
• Damages to unit cover and finish due to misuse, abuse, or improper
use of cleaning materials/methods.
• Bent casing, damaged finish on casing due to abuse, misuse, or
improper frame or broken connections.
18 XJ-300FR Manual Earthquake Sound Corp. | www.earthquakesound.com