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Scrolling And Navigation; Answering A Call; Making A Call; Putting A Call On Hold - Avaya 9620 Quick Reference

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Scrolling and navigation

Use the up and down navigation arrows to scroll up or down through lists. Use the right and left
navigation arrows to navigate (horizontally scroll) to other screens when indicated by the Prompt
Line or to move the cursor right or left when entering text.
When you scroll to a line on the display, that line will be highlighted in black with white letters.
The softkey labels will change according to the options available for the highlighted line. Press
OK to choose the highlighted line.
Answering and Making a Call

Answering a Call

1.
Lift the handset, or scroll to the incoming line and press OK or Answer or Speaker.

Making a Call

1.
Lift the handset, press Speaker, or scroll to an available line and press OK.
2.
Dial the number you want to call.

Putting a Call on Hold

1.
Press Phone to view the main Phone screen, if necessary.
2.
Scroll to the line you want to put on hold.
3.
Press Hold.
4.
Press Resume to retrieve the call.

Transferring a Call

1.
Press Phone to view the main Phone screen, if necessary.
2.
Scroll to the line you want to transfer.
3.
Press Transfer.
4.
Dial the telephone number, or call the person from the Contacts or Call Log lists.
5.
Press Complete to transfer the call.

Conference Calls

Setting up a conference call

1.
Press Phone to view the main Phone screen, if necessary.
2.
Scroll to your active call.
3.
Press Conf.
4.
Dial the telephone number, or call the person from the Contacts or Call Log list.
5.
Press Join to add the person to the existing call.

Adding a person on hold to a conference call

1.
Press Phone to view the main Phone screen, if necessary.
2.
Scroll to your active call.
3.
Press Conf.
4.
Scroll to the person you want to add.
5.
Press Resume.
6.
Press Join to add the person to the conference call.

Dropping a person from a conference call

1.
Press Phone to view the main Phone screen, if necessary.
2.
Scroll to your active call.
3.
Press Details.
4.
Scroll to the person you want to drop.
5.
Press Drop.

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