Chapter Five; Technical Support - HP dat72 5242 User Manual

Section 1: General Information
5.1

Technical Support

Customers can contact HP Global Customer Support Center (GCSC). When calling the GCSC, have this
information available:
• Serial number of the equipment
• The initial LCD display showing the firmware revision
• The Performance LCD display when the error occurs
• A detailed description of the problem you are having with the equipment
• Your contact information
To order replacement 5242 and 5242-ACL tape drives:
Description
5242 Spare tape drive FRU
5242-ACL Spare tape drive FRU
HP StorageWorks DAT 72 (Models 5242 and 5242-ACL) User's Guide

Chapter Five

Part Number
528081-001
528086-001
25 HP Part Number 528296-03 July 2005