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Chapter 6 Troubleshooting - HP Pocket Playlist User Manual

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Network connection issues.
Cause
Check the network NetBIOS properties in Windows XP.
22

Chapter 6 Troubleshooting

Solution
2.
If the computer is connected to the network using an
Ethernet cable, right-click Local Area Connection.
If the computer is using a wireless connection, right-
click Wireless Network Connection.
3.
Click Properties. In the dialog box that opens, check to
ensure that TCP/IP (Transmission Control Protocol/
Internet Protocol) is listed and selected.
If TCP/IP is not listed, click Install, Protocol, and
then Add. In the dialog box that appears, select
Internet Protocol (TCP/IP).
If TCP/IP is listed and checked, highlight it and
click Properties, then select Obtain IP address
automatically and Obtain DNS server address
automatically.
4.
All computers should be set identically.
Windows Vista: To ensure your network is set up properly for
TCP/IP:
1.
Click Start, select Control Panel, select View network
status and tasks under Network and Internet.
2.
In the left pane, click Manage Network Connections.
3.
If the computer is connected via Ethernet cable to the
network, right-click Local Area Connection.
If the computer is using a wireless connection, right-
click Wireless Network Connection.
4.
Click Properties. In the dialog box that opens, check to
ensure that Internet Protocol Version 4 TCP/IPv4 is
listed and selected.
If TCP/IP is not listed, click Install, Protocol, and
then Add. In the dialog box that appears, select
Internet Protocol (TCP/IPv4).
If TCP/IP is listed and checked, highlight it and
click Properties, then select Obtain IP address
automatically and Obtain DNS server address
automatically.
5.
All computers should be set identically.
Check that each computer on the network has TCP/IP
advanced network properties set to Enable NetBIOS over
TCP/IP. All computers should be set identically.
To ensure your network has the correct NetBIOS:
1.
Click Start, select Control Panel, select Network and
Internet connections, select Network Connections.
2.
Double-click your default network connection.
Local Area Connection for wired networks.
Wireless for wireless connections.
3.
Click Properties, highlight Internet Protocol (TCP/IP),
click Properties, click Advanced, click the WINS tab.

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