HP DW017B - StorageWorks Ultrium 448 Tape Drive User Manual
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HP DW017B - StorageWorks Ultrium 448 Tape Drive User Manual

HP DW017B - StorageWorks Ultrium 448 Tape Drive User Manual

Half-height sas tape drives
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HP StorageWorks
Ultrium half-height SAS Tape Drives

User Guide

Part number: EH919-90905
Second edition: September 2007

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Summary of Contents for HP DW017B - StorageWorks Ultrium 448 Tape Drive

  • Page 1: User Guide

    HP StorageWorks Ultrium half-height SAS Tape Drives User Guide Part number: EH919-90905 Second edition: September 2007...
  • Page 2 Legal and notice information © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents About this guide ......Intended audience ........Related documentation .
  • Page 4 4 Installing an external Ultrium tape drive by connecting to an internal SAS port 37 Before you start ........PCI slots .
  • Page 5 11 Troubleshooting ......General Procedure ........Understanding LED sequences .
  • Page 6 Figures 1 Front view of half-height Ultrium external tape drive ....2 Decision tree for selecting the correct cabling option for internal tape drives ..3 Decision tree for selecting the correct cabling option for external tape drives .
  • Page 7 34 Inserting cartridge for OBDR ......35 Powering on in OBDR mode ......Ultrium half-height SAS Tape Drives...
  • Page 8 Tables 1 Document conventions ....... 2 Locating the appropriate installation instructions for internal tape drives ..3 Locating the appropriate installation instructions for external tape drives .

  • Page 9: About This Guide

    About this guide This guide provides information about: • Installing the HP StorageWorks Ultrium SAS tape drive • Using the HP StorageWorks Ultrium SAS tape drive • Troubleshooting the HP StorageWorks Ultrium SAS tape drive Intended audience This guide is intended for users who install, operate and maintain the HP StorageWorks Ultrium tape drive. Related documentation In addition to this guide, the following document provides related information: •...

  • Page 10: Hp Technical Support

    WARNING! Indicates that failure to follow directions could result in bodily harm or death. CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support...

  • Page 11: Hp Websites

    After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources. After signing up, you can quickly locate your products by selecting Business support and then Storage under Product Category. HP websites For additional information, see the following HP websites: •...
  • Page 12 About this guide...

  • Page 13: Before You Start

    1 Before you start In this chapter: • “Your HP StorageWorks tape drive” on page 13 • “Important information about your new tape drive” on page 13 • “Refer to www.hp.com/go/connect” on page 14 • “Which operating systems are supported?” on page 14 •...

  • Page 14: Refer To Www.hp.com/Go/Connect

    The most cost-effective way of connecting the tape drive to an HP ProLiant server is to use the split cable supplied with the drive. However, be aware that installation decisions require a clear understanding of your server’s current SAS configuration. •...

  • Page 15: Internal Drives

    Connecting Host HBA Host HBA OPTION1: to HP supports has spare Connect to spare port server? tape drive? port? Server has Need to OPTION 2: spare PCI disconnect Replace existing SAS Cable slot(s)? disk bay? Cannot OK to lose install SAS disk bay? tape drive OPTION 3:...

  • Page 16: Rack-Mount Drives

    You need one industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks Ultrium tape drive. Different models of server require different mounting methods. Refer to your server documentation for detailed information. Table 2 Locating the appropriate installation instructions for internal tape drives HP ProLiant Connect to spare port, connection to host HBA supported and HBA has a spare SAS port Do not modify the existing SAS configuration.

  • Page 17: Power Specifications

    Table 3 Locating the appropriate installation instructions for external tape drives HP ProLiant, connecting to internal SAS connector Option 1: Connect to spare port, connection to host HBA supported and HBA has a spare internal SAS port. Back panel has spare PCI slot. Do not modify the existing SAS configuration.

  • Page 18: Using The Hp Storageworks Tape Cd-Rom

    Table 4 Power specifications Ultrium 1760 and Ultrium 920 Ultrium 448 and Ultrium 232 13 Watts idle, 13 Watts idle, Power 26 Watts typical, 20 Watts typical, consumption 40 Watts maximum 33 Watts maximum +5V @ 1.9A typical +5V @ 2.5A typical +5V @ 3.9A maximum +5V @ 2.5A maximum Power...

  • Page 19: Drivers And Backup Software

    2 Drivers and backup software In this chapter: • “Install drivers ” on page 19 • “Upgrade backup software” on page 19 Install drivers NOTE: The HP Tape driver is suitable for use in most applications, but refer also to the documentation of your software application to ensure you are using the recommended driver.

  • Page 20: Enabling Encryption

    and Computer Associates all provide suitable products. Further details about these and other products that may be appropriate can be found on our connectivity web site. Go to our connectivity web site: http://www.hp.com/go/connect and select tape backup. Select software compatibility. Select your combination of operating system and tape drive model in the table.

  • Page 21: Installing An Internal Ultrium Tape Drive

    3 Installing an internal Ultrium tape drive In this chapter: • “Before you start” on page 21 • “Mounting requirements” on page 22 • “Remove server cover - all servers” on page 23 • “Attach mounting hardware - some servers” on page 23 •...

  • Page 22: Mounting Requirements

    Connecting Host HBA Host HBA OPTION1: to HP supports has spare Connect to server? tape drive? port? spare port Server has Need to OPTION 2: Replace existing spare PCI disconnect SAS Cable slot(s)? disk bay? Cannot OK to lose install SAS disk bay? tape drive OPTION 3:...

  • Page 23: Remove Server Cover - All Servers

    Remove server cover - all servers WARNING! To avoid personal injury or damage to the server or tape drive, ensure that the server is disconnected from the mains power supply while you install the drive. CAUTION: Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available.

  • Page 24: Mounting Rails

    Please check your HP ProLiant server documentation to ascertain the correct method of mounting, and to check whether mounting hardware is provided with the server. Mounting rails Some HP ProLiant servers, such as ML570, require mounting rails. These may be metal or plastic rails attached to the server’s drive bay filler panel.

  • Page 25: Install Drive - All Servers

    1. 6 mm M3 mounting screws 2. 6 mm M3 offset mounting screws Figure 6 Attaching locating screws in a typical HP ProLiant 350 or 370 Other servers Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for instructions. •...

  • Page 26: Connect Sas And Power Cords

    Figure 7 Installing tape drive NOTE: The illustration shows a server that uses mounting rails. If your server does not use mounting hardware, check that the holes in the chassis are aligned with the holes in the side of the tape drive. Do not secure the drive at this point because you may have to move the drive to get the cables into place.

  • Page 27: Cabling To The Spare Sas Port (Some Hp Proliant Servers)

    IMPORTANT: This installation uses the SAS cable supplied with the tape drive to connect to an internal port on the host SAS controller. It does not modify your existing SAS configuration. Connect the SAS cable supplied with the tape drive to the spare SAS port on the host SAS controller. 1.

  • Page 28: Option 2: Connect Cable To Port On Host Sas Controller And Replace Existing Sas Cable

    1. SAS connector 2. Power connector Figure 9 Connecting cables to the tape drive CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive. For internal drives, always use a spare power cord from the server’s internal power supply to the conventional power connector on the drive itself.

  • Page 29: Removing The Existing Sas Cable

    CAUTION: If the hard disk bay is in use, do not use the supplied cable (even if other disk bays are empty), because you will lose use of the disk in the disk bay and may damage your server configuration. Also, do not move an existing disk to accommodate this configuration because you will have to rebuild your RAID configuration.

  • Page 30: Cable Routing With Replacement Sas Cable

    1. Replacement SAS cable 3. Connect replacement SAS cable to disk bay 2. Connect replacement SAS cable to host SAS 4. SAS connector to tape drive Figure 11 Cable routing with replacement SAS cable Attach the SAS cable to the SAS connector on the tape drive and connect a spare power cord from the server’s internal power supply to the power connector on the tape drive, as shown in Figure 12 on page 31.

  • Page 31: Option 3: Connect To A New Hba (Some Hp Proliant Servers And All Non-Hp Servers)

    1. SAS connector 2. Power connector Figure 12 Connecting cables to the tape drive CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive. For internal drives, always use a spare power cord from the server’s internal power supply to the conventional power connector on the drive itself.

  • Page 32: Cabling To A New Hba

    Connect the SAS cable supplied with the tape drive to the new HBA. 4. New SAS HBA 1. SAS cable supplied with tape drive 2. Connect SAS cable to new HBA 5. Connector for tape drive 3. Unused connector on SAS cable Figure 14 Cabling to a new HBA Connect the other end of the SAS cable to the tape drive and connect a spare power cord from the server’s internal power supply to the power connector on the tape drive.

  • Page 33: Secure The Drive - All Servers

    1. SAS connector 2. Power connector Figure 15 Connecting cables to the tape drive CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive. For internal drives, always use a spare power cord from the server’s internal power supply.

  • Page 34: No Mounting Hardware Used

    1. Plastic rail 2. Server latch Figure 16 Securing drive, mounting hardware used Ensure blanking plates are in place over empty bays and replace the cover on the server. No mounting hardware used Use the M3 screws provided with the tape drive in the screw pack labeled ‘General Mounting Screws’.

  • Page 35: Reboot The Server

    1. M3 screws, supplied with tape drive Figure 17 Securing drive, no mounting hardware used Ensure blanking plates are in place over empty bays and replace the cover on the server. Reboot the server Reboot the server to power up the tape drive and server. Watch the boot screen carefully after installation.
  • Page 36 Installing an internal Ultrium tape drive...

  • Page 37: Installing An External Ultrium Tape Drive By Connecting To An Internal Sas Port

    4 Installing an external Ultrium tape drive by connecting to an internal SAS port In this chapter: • “Before you start” on page 37 • “Remove server cover ” on page 39 • “Connect SAS cable to internal SAS port” on page 39 •...

  • Page 38: Pci Slots

    Connecting Host HBA Host HBA OPTION 3 to HP supports has external Connect to server? tape drive? port? external port Server has Host HBA has OPTION 1: spare PCI slot spare internal Connect to spare for cable? port? internal port Cannot Need to install SAS...

  • Page 39: Remove Server Cover

    Remove server cover IMPORTANT: These instructions apply ONLY to HP ProLiant servers with SAS controllers or HBAs that do not have an external SAS port. Do not remove the server cover if your server has an external SAS port. Go to “Installing an external Ultrium tape drive by connecting to an external SAS port”...

  • Page 40: Cabling To The Spare Sas Port On Host Controller

    CAUTION: Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. Remove a blank PCI slot cover on the rear panel of the server.

  • Page 41: Securing The Blanking Plate

    Figure 20 Securing the blanking plate IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the supplied screw to secure the blanking plate. Connect the other end of the SAS cable (threaded through the blanking plate to the outside of the server) to the connector on the rear of the tape drive.

  • Page 42: Option 2: Connect Cable To Port On Host Sas Controller And Replace Existing Sas Cable

    Option 2: Connect cable to port on host SAS controller and replace existing SAS cable IMPORTANT: This installation uses the supplied SAS cable to replace the existing SAS cable and requires a spare PCI slot on the rear of the server to accommodate the cable. See Figure 18 on page 38 and always refer to http://www.hp.com/go/connect...

  • Page 43: Removing Existing Sas Cable

    1. Host SAS controller (HBA) 3. Rear of server 2. Cable to be removed 4. Front of server Figure 22 Removing existing SAS cable Remove a blank PCI slot cover on the rear panel of the server. This must be wide enough to accommodate the external tape drive connector on the SAS cable.

  • Page 44: Feeding Sas Cable Through Empty Slot From Inside Of Server

    1. SAS cable with attached blanking plate 4. internal connector for SAS HBA 2. empty slot 5. internal connector for disk bay 3. external connector for tape drive Figure 23 Feeding SAS cable through empty slot from inside of server Connect the replacement cable supplied with the tape drive to the host SAS controller and attach the other end to the connector for the highest-numbered disk bays.

  • Page 45: Sas Cable Routing

    SAS Cable 1. Replacement SAS cable 3. Connect replacement SAS cable to disk bays 2. Connect replacement SAS cable to host SAS HBA Figure 24 SAS cable routing Make sure the blanking plate is secure on the rear panel and replace the cover on the server. Figure 25 Securing the blanking plate IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the...

  • Page 46: Reboot The Server

    Connect the other end of the SAS cable (threaded through the blanking plate to the outside of the server) to the connector on the rear of the tape drive. Plug the power cord securely into the socket on the rear panel of the drive and plug the other end of the power cord into the power outlet.
  • Page 47 Watch the boot screen carefully after installation. If there are any error or unexpected messages go back and check the SAS cabling carefully. • Have you replaced the correct SAS cable? • Have you reconnected all devices securely? If this does not resolve the problem, refer to “Troubleshooting” on page 73 for further guidelines. Ultrium half-height SAS Tape Drives...
  • Page 48 Installing an external Ultrium tape drive by connecting to an internal SAS port...

  • Page 49: Installing An External Ultrium Tape Drive By Connecting To An External Sas Port

    5 Installing an external Ultrium tape drive by connecting to an external SAS port This chapter describes how to connect your tape drive to an external port on the host controller or new HBA. This configuration requires you to purchase a recommended, additional SAS cable. You cannot use the split cable supplied with the tape drive to connect to an external SAS port.

  • Page 50: Connecting The Sas Cable To The Server

    If installing a new HBA, follow the instructions supplied with the HBA to install it. Connect the purchased SAS cable to the external SAS connector on the new HBA. 1. SAS connector on server Figure 28 Connecting the SAS cable to the server Connect the SAS and power cords to the tape drive and plug the other end of the power cord into the power outlet.

  • Page 51: Reboot The Server

    1. SAS connector 3. Power on/off switch 2. Power connector Figure 29 Connecting the cables to the tape drive WARNING! The supplied power cord is HP approved for your specific geographic region. Use of a non-HP approved power cord may result in: 1) not meeting individual country specific safety requirements;...
  • Page 52 Installing an external Ultrium tape drive by connecting to an external SAS port...

  • Page 53: Verify Installation

    6 Verify installation Once you have installed the drive hardware, check that drivers have been installed correctly and you have the correct version of backup software, and verify that the tape drive is functioning properly before you store your valuable data. Switch on the drive and the server.
  • Page 54 Verify installation...

  • Page 55: Operating Your Tape Drive

    7 Operating your tape drive In this chapter: • “Your HP StorageWorks tape drive” on page 55 • “Loading a cartridge” on page 55 • “Unloading a cartridge” on page 56 • “Removing power from the drive” on page 57 Your HP StorageWorks tape drive See also “Understanding LED...

  • Page 56: Unloading A Cartridge

    1. Arrow indicates leading direction 2. Label area Figure 31 Inserting a cartridge Apply gentle pressure until the drive takes the cartridge and loads it. (See “Inserting a cartridge” on page 56.) The Ready light flashes green while the drive performs its load sequence. When the cartridge is loaded, the Ready light shows steady green.

  • Page 57: Removing Power From The Drive

    1. Eject button Figure 32 Ejecting a cartridge The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload is still in progress.
  • Page 58 Operating your tape drive...

  • Page 59: Use The Correct Media

    8 Use the correct media For best performance we recommend HP branded media. Order online at: http://www.hp.com/go/storagemedia. In this chapter: • “Cartridges” on page 59 • “HP Ultrium WORM data cartridges” on page 60 • “Ultrium 1760 tape drives and encryption”...

  • Page 60: Hp Ultrium Worm Data Cartridges

    Table 5 Data cartridge compatibility Ultrium 200 GB* Ultrium 400 GB* Ultrium 800 GB* Ultrium 1.6 TB* Tape drive model data cartridge data cartridge data cartridge data cartridge read/write read/write and (C7974A) Ultrium 1760 not supported read only write once/read write once/read many many (C7974W)

  • Page 61: When Should I Use Encryption

    When should I use encryption? Your company policy will determine when you need to use encryption. For example, it may be mandatory for company confidential and financial data, but not for personal data. Company policy will also define how encryption keys should be generated and managed. Backup applications that support encryption will generate a key for you or allow you to enter a key manually.

  • Page 62: Where Can I Get More Information

    Where can I get more information? For more information about AES encryption, encryption keys, and using hardware encryption with your HP Ultrium tape drive, see http://h18006.www1.hp.com/products/storageworks/lto4Encryp/index.html or refer to the White Papers on http://h18006.www1.hp.com/storage/tapewhitepapers.html. For detailed instructions about enabling encryption please refer to the documentation supplied with your backup application.

  • Page 63: Cleaning The Tape Drive

    1. Write-protect tab Figure 33 Write protecting a cartridge CAUTION: Write-protection will not protect your cartridges against magnets. Write-protection will not prevent a cartridge being erased by bulk-erasure or degaussing. Do not bulk erase Ultrium format cartridges. This will destroy pre-recorded servo information and make the cartridge unusable. Cleaning the tape drive You must use the Ultrium Universal cleaning cartridge with HP StorageWorks Ultrium tape drives, as other cleaning cartridges will not load and run.

  • Page 64: Operating And Storage Environment

    • Do not attempt to clean the tape path or tape guides inside the cartridge. • Do not leave cartridges in the drive. The tape loses tension in the power-off state, which can lead to problems, particularly if the drive has been moved. •...

  • Page 65: Using Hp Obdr

    9 Using HP OBDR In this chapter: • “Compatibility” on page 65 • “What does HP OBDR do?” on page 65 • “Remote disaster recovery (ProLiant servers only)” on page 65 • “Testing for compatibility” on page 66 • “Running HP OBDR”...

  • Page 66: Testing For Compatibility

    Refer to the HP OBDR web site at http://www.hp.com/go/obdr for more information about using this feature and compatibility. Testing for compatibility We recommend that you perform a full backup and test disaster recovery as soon as possible after installation—if possible, onto a blank hard disk. If you do not have a blank hard disk and do not want to overwrite your system, you can safely cancel the disaster recovery process at step 3 in the following procedure.

  • Page 67: If Restore Fails

    There is no need to press the Eject button. Just power on your server and press the [F8] function key during the Power On Self Test (POST). This invokes OBDR to restore your system. For more information and specific instructions please refer to our World Wide Web site at http://www.hp.com/go/obdr. Follow the on-screen instructions to set up the operating system.
  • Page 68 Using HP OBDR...

  • Page 69: Diagnostic Tools And Performance

    10 Diagnostic Tools and Performance In this chapter: • “Diagnostic tools ” on page 69 • “Performance Assessment Tools ” on page 70 Diagnostic tools HP Library & Tape Tools HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product.

  • Page 70: Performance Assessment Tools

    Performance Assessment Tools NOTE: We strongly recommend that you check the information on our web site at http://www.hp.com/support/ pat. This contains detailed support information that will enable you to identify bottlenecks and take full advantage of the performance capabilities of the Ultrium family of tape drives. You can use our free, standalone performance assessment tools to check tape performance and test whether your disk subsystem can supply data at the maximum transfer rate.
  • Page 71 will always limit the speed at which the drive can write/read data. You will achieve no more than native rates with uncompressible data. Examples of files that compress well are plain text files, spreadsheets; those that compress poorly are those that are either compressed as part of their format (such as, JPEG photographic files) or stored as compressed (such as, .ZIP files or .gz/.Z files on Unix platforms).
  • Page 72 Diagnostic Tools and Performance...

  • Page 73: 11 Troubleshooting

    11 Troubleshooting In this chapter: • “General Procedure” on page 73 • “Understanding LED sequences” on page 74 • “Problems with cartridges” on page 76 NOTE: Many users can use HP Library & Tape Tools to help them diagnose problems, see “Diagnostic tools ”...

  • Page 74: Understanding Led Sequences

    Check through the media chapter on “Use the correct media” on page 59. Check that you are using an Ultrium cartridge. Compatible media can be recognized by the Ultrium logo, which is the same as the logo on the front of your drive. Use the correct media type (see Table 5 on page 60):...
  • Page 75 LED Sequence Cause Action required The drive is ready for None. This is normal. operation. Ready is ON. None. The drive is carrying out a If the drive is upgrading firmware, do not normal activity (read, write). reset or power cycle it. Ready FLASHES.

  • Page 76: Problems With Cartridges

    LED Sequence Cause Action required Load a new cartridge. If the error persists, The drive mechanism has power cycle or reset the drive. detected an error. Drive FLASHES. If the Drive LED remains on, call for service. There is a firmware download Insert a cartridge to clear the LED sequence.
  • Page 77 Run the HP StorageWorks Library and Tape Tools (L&TT)Stuck Tape test. Run L&TT (http://www.hp.com/go/tapetools) on a host connected to the product, select the drive, select the tests and run the Stuck Tape test. • This test can overcome many non-physical causes of a stuck tape. •...

  • Page 78: The Drive Will Not Accept The Cartridge (Or Ejects It Immediately)

    The drive will not accept the cartridge (or ejects it immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges: Check that the drive has power (the power cord is properly connected and the Ready LED is on).

  • Page 79: 12 Replacing A Tape Drive

    12 Replacing a tape drive If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. HP will provide a replacement tape drive free of charge. Based on availability and where geography permits, the replacement tape drive will be shipped for next business day delivery.
  • Page 80 Replacing a tape drive...

  • Page 81: Index

    Index connect external drive to existing HBA audience, 9 recabling internal SAS port, 42 spare internal SAS port, 39 connect external drive to external SAS port, 49 connect external drive to new HBA external SAS port, 49 backup software connect to existing HBA drivers, 19 recable SAS port, 28...
  • Page 82 models supported, 13 mounting requirements, 22 front panel mounting screws drives, 55, 55 warranty , 24 front view, 13, 55 OBDR, 65 handling cartridges, 63 compatibility, 65 help how to run, 66 obtaining, 10 remote disaster recovery, 65 host testing for compatibility, 66 problems, 74 what it...
  • Page 83 Ultrium tape drive warranty, 10 front view, 13, 55 mounting screws, 24 LEDs, 74 websites loading, 55 , 11 models supported, 13 HP Subscriber’s Choice for Business, 10 powering off, 57 product manuals, 9 UNIX Windows drivers, 19 drivers, 19 Unload button, 56 WORM...

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