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iEi Network Attached Storage
Service Manual
NAS-4020
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
IEI CONFIDENTIAL
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Table of Contents
Troubleshooting
Related Manuals for IEI Technology NAS-4020
Summary of Contents for IEI Technology NAS-4020
- Page 1 Network Attached Storage Service Manual NAS-4020 November 2003 Note: 1. The information contained herein is the property of ICP Electronics Inc. The possessor agrees to maintain this document in confidence, not to reproduce, copy, reveal or publish it in part or whole in any form.
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Page 2: Table Of Contents
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Table of Contents CHAPTER 1 INTRODUCTION ................3 ......................3 VERVIEW & S ..................3 ESOURCES UPPORT CHAPTER 2 ROUTINE MAINTENANCE ..............4 ..................4 AINTENANCE VERVIEW ......................4 LEANING CHAPTER 3 TROUBLESHOOTING ..............5 ....................5 NTRODUCTION ................ -
Page 3: Chapter 1 Introduction
NAS-4020 Network Attached Storage. Please note that any electrical system presents potential hazards so these actions should only be performed by qualified personnel. Before operating on your NAS-4020, please read this user manual carefully for thorough understanding on its functions. Resources & Support IEI is a systems company dedicated to providing innovative products and first-rate services to all our partners and customers. -
Page 4: Chapter 2 Routine Maintenance
Maintenance Overview The NAS-4020 requires no routine service. Cleaning Caution: DO NOT immerse NAS-4020 in liquid or use caustic or abrasive cleaners. To clean NAS-4020, dampen a soft cloth with any commercial nonabrasive cleaner available in the market and wipe clean. Before cleaning, make sure that the system is turned off. -
Page 5: Chapter 3 Troubleshooting
Who Should Perform Repairs Only qualified service personnel should remove and replace any components of NAS-4020. Repairs to the NAS-4020 are limited to the repair level identified in the following paragraph. Repair Level Supported... -
Page 6: Using This Document
LCD module, the power supply, the case fan, the cooler, or the hard disks. Once a failure has been isolated, refer to Chapter 4, Disassembly Guide for instructions for removing and replacing a component of the NAS-4020. Obtaining Replacement Parts IEI Customer Services Department provides technical assistance information and replacement parts. - Page 7 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Case Fan Symptom Corrective Action The system is on but the case fan has stopped working. Replace the failed case fan. Press the select button of LCD module twice to check the fan speed, and it shows zero.
- Page 8 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL System Firmware Caution: Reinstalling system firmware will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action Connect the console cables (refer to Appendix B) to investigate the The system fails to boot successfully and the LCD system booting process.
- Page 9 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Main Board Caution: Replacing the main board will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action After turning on the power, no “beep” is heard Replace the main board.
- Page 10 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL CPU Heat Sink / Cooler Symptom Corrective Action The case fan is working but the LCD module Check if the cooler on top displays indicates that the system temperature is of the CPU heat sink is too high.
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Page 11: Chapter 4 Disassembly Guide
The drive tray The cooler The hard disk Tools Required The tools you will need to disassemble or reassemble the NAS-4020 is listed as below: One number 102 Phillips-head screwdriver One number 107 Phillips-head screwdriver One diagonal pliers (for cutting the cable tie) -
Page 12: System Disassembly And Reassembly
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL System Disassembly and Reassembly Use the following procedure to disassemble the NAS-4020, reassemble it in reverse order. It is recommended that you follow this disassembly procedure in the order presented. Note: Before you begin to disassemble the NAS-4020, make sure that the system has been shutdown and the power cord is removed. - Page 13 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL b. Hold the latch one at a time and then pull out the drive trays. c. Remove the drive trays accordingly. In a top-down order: HDD1, HDD2, HDD3, HDD4. d. Unfasten the four screws on the back of the drive tray as shown below:...
- Page 14 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL e. Loosen the sockets indicated by the red arrows below. Now you can remove the hard disks. 3. Remove the top cover: Unfasten the three screws and push the top cover towards the back to remove it.
- Page 15 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 4. Detach the cooler and CPU heat sink: a. Detach the cooler from the CPU heat sink: If you need to detach the cooler for replacement, please loosen the two screws on the cooler and then unplug its power connector.
- Page 16 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 5. Detach the front panel assembly: Unfasten the six screws and you can take off the front panel assembly. IEI CONFIDENTIAL...
- Page 17 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 6. Detach the LCD module: a. Remove the four screws as indicated below. b. Take out the wires from the terminal block as shown in the shaded area below. c. Pull off the connectors and then you can remove the LCD module.
- Page 18 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 7. Detach the case fan: a. Cut loose the cable ties at locations shown below: b. Pull off the connectors and unfasten the four screws. Now you can remove the fan. IEI CONFIDENTIAL...
- Page 19 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 8. Detach the main board: a. Remove CPU and SDRAM. SDRAM: Cut off cable ties on top of SDRAM then press down the fasteners where the red arrows are and then you can take off the SDRAM.
- Page 20 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL c. Then, unfasten the two screws on the upper-right of the chassis. d. Push forward according to the arrow and you can remove the main board tray. IEI CONFIDENTIAL...
- Page 21 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL e. Loosen the four screws shown below and you can remove the main board from the tray. 9. Detach the backplane: a. Take off the two con nectors as shown below. Unfaste n the six screws and you can take off the backplane.
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Page 22: Chapter 5 Spare Parts
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Chapter 5 SPARE PARTS Overview Overview Spare parts, along with corresponding IEI part numbers, are shown below. Table 1. NAS-4020 Spare Parts List Item Part Numbers NAS-4020 Main Board (not including the CPU and the... -
Page 23: Chapter 6 Packing For Shipment
Packing in a Different Carton General Instructions To ship a NAS-4020 or one of its components for any reason, please follow the instructions in this section. Pack the NAS-4020 or component carefully. Failure to follow the instructions in this section may result in loss or damage not covered by any applicable IEI warranty. - Page 24 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 5. Seal the carton with packing tape. 6. Label carton with shipping address, return address, and RMA number. IEI CONFIDENTIAL...
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Page 25: Chapter 7 Reinstalling Firmware
Support Department or your sales representatives. Tools Required The tools you will need to reinstall the firmware of NAS-4020 is listed as below: NAS-4020 Service Kit, including Firmware Recovery CD-ROM, Service Manual, IDE Cable, Console (VGA and Keyboard) Cables IDE CD-ROM Drive, including cables... - Page 26 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 1. Turn off the power and remove the top cover. Note: Refer to the “Disassembly Guide” for removing the top cover. 2. Connect the CD-ROM drive to the 44-pin IDE port on the main board via the special IDE cable of the service kit.
- Page 27 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 3. Use the VGA cable to connect the main board (CN10) and the monitor. Use the keyboard cable to connect the main board (CN1) and the keyboard. 4. Turn on the power. After booting, press the DELETE key to enter the BIOS settings menu and select Advanced BIOS Features.
- Page 28 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 5. In First Boot Device option, select CDROM (using Page Up or Page Down key). 6. Before save the BIOS settings, put the Firmware Recovery CD into the CD-ROM drive. Select Save & Exit Setup to reboot. After system restarts, the following menu will appear on the screen.
- Page 29 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL The system will start to install the firmware, please wait for a while. After the installation completes, the system will compare the checksum automatically to verify. If succeeds, the system will have a continuous beep sound. If fails, the system will make beep sound at one second interval.
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Page 30: Chapter 8 Hard Disk Installation
Hard Drive Installation Procedure Overview The NAS-4020 has four hot-swap drive bays, and can install up to four 3.5” IDE hard disk drives. To make the system ready for access, install the hard drives to the NAS-4020. Then refer to the chapter 9, “Factory Default Setup”, for steps to configure the installed hard drives into one disk volume. - Page 31 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Before fastening the hard disks into the trays, please adjust the hard disk jumpers to Master or Single. Plug the power cords first, then the IDE socket. Turn to back of the tray carefully and fasten the disk drive with screws.
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Page 32: Chapter 9 Factory Default Setup
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Chapter 9 FACTORY DEFAULT SETUP Overview Create Disk Volume Create Network Share Clear Event Logs Overview When a system is equipped with the hard drives and about to be shipped out, be sure to perform below checks: Create Disk Volume Pre-configure all the hard drives on the system to a RAID-0 volume. -
Page 33: Create Network Share
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Select to add all the disk drives into this disk volume. Click OK to create the RAID volume. Please wait for a while until the volume is created. Create Network Share To create the default share “public”, open the browser and connect to the network attached storage server. - Page 34 NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Enter public as the new share name and click OK to proceed. Select the option to grant all guests full access, and then click Close. IEI CONFIDENTIAL...
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Page 35: Clear Event Logs
NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL Clear Event Logs In system administration web page, go to “Statistics & Logs”, and select “Event Logs.” Then click Clear button to clear the entire event logs. IEI CONFIDENTIAL... -
Page 36: Appendix A. Hard Drive Compatibility List
IEI cannot guarantee system stability for users who install drives not specified on this list. Caution: Hard drive from Western Digital are not recommended, as they have been known to cause unexpected errors during hot swapping. Table 2. NAS-4020 Hard Drive Compatibility List Manufacturer Model Capacity DTLA-305040... -
Page 37: Appendix B. Console Cable Connection
The console cables are included in the NAS-4020 Service Kits, which can be ordered as a spare part. Note: Refer to Chapter 6, Spare Parts for ordering the service kits. Please follow below figure to connect the console cable to the NAS-4020 main board. IEI CONFIDENTIAL...