Chapter 6; Warranty - VTL TL6.5 Owner's Manual

C H A P T E R 6

Warranty

Warranty registration for VTL products is valid in the USA only. International VTL
customers should consult the local VTL importer regarding product registration and
warranty procedures.
VTL amplifiers and preamplifiers are covered by a limited warranty against defects in
materials and workmanship for a period of 90 days from date of purchase by the
original purchaser only, solely when purchased from an authorized VTL dealer. The
warranty period begins on date of first sale to the end user, or one year after shipment
from the VTL factory, whichever is the earlier. A further optional limited non-
transferable five-year warranty is available to the original purchaser only upon proper
registration of ownership within 30 days of date of first purchase.
In order to ensure the highest level of customer satisfaction, "new" VTL products
may only be purchased over-the-counter or delivered and installed by an Authorized
VTL Dealer. VTL products that are purchased over the Internet, by phone or mail
order are presumed to be "used" and do not qualify for any VTL Warranty.
Proper registration is made by filling out and returning to the factory the original
warranty card packed with the unit, along with a copy of the original sales receipt as
proof of the original date of purchase, within 30 days of purchase.
The warranty is provided by the dealer where the unit was purchased, and by VTL
Amplifiers Inc. Under the terms of the warranty defective parts will be repaired or
replaced without charge, excepting the cost of tubes. A six-month warranty on tubes
is available with the correct recording of the serial number of the VTL preamplifier
on the warranty registration card and mailing it with the purchase receipt to VTL.
If a VTL product fails to perform properly under the above warranty then the
purchaser's sole remedy shall be to return the product to the authorized VTL dealer
or to VTL Amplifiers Inc, where the defect will be repaired without charge for parts
and labor. The product will then be returned via prepaid, insured freight, method and
carrier to be determined solely by VTL Amplifiers Inc. All returns to the factory must
be in the original packing and accompanied by a Return Authorization, (new packing
will be supplied for a nominal charge if needed), accompanied by a written description
of the defect. This must be shipped to VTL Amplifiers Inc via insured freight at the
customer's own expense. Charges for unauthorized service and transportation costs
are not reimbursable under this warranty, and all warrantees, express or implied,
become null and void where the product has been damaged by misuse, accident,
neglect, modification, tampering or unauthorized alteration by anyone other than
VTL Amplifiers Inc. VTL does not warrant, in any way, products that are purchased
from anyone who is not an Authorized Dealer or that have had their serial number
altered or defaced.
TL6.5 Preamplifier Owner's Manual 49
VTL