Troubleshooting And Error Messages; Troubleshooting - Panasonic KX-TDA100 User Manual

Troubleshooting and Error Messages

Troubleshooting

Problem
The handset does not work.
The handset does not ring.
You cannot make/receive a call.
You cannot dial.
You cannot use the handset
during a power failure.
The headset does not work.
The tone from the headset
cannot be changed to a bell or
melody.
The date and time are not
displayed correctly when viewing
the Incoming Call Log.
After performing settings for
Fwd, DND settings are displayed,
or vice versa.
Some dialed calls are not stored
in the Outgoing Call Log.
Troubleshooting and Error Messages
• The battery is drained.
→ Charge the battery fully. (See "Charging the Battery" in the
Installation Instructions.)
• The power is OFF.
→ Turn it ON. (See "Handset" on page 3.)
→ Re-insert the battery and try again. (See "Battery
Installation" in the Installation Instructions.)
• Ringer volume is set to "Off".
→ Adjust the ringer volume level. (See "Adjusting the Ringer
Volume" on page 8.)
• The handset is out of range or the telephone line is not
connected properly.
→ Move closer to the base unit.
→ Check the telephone line.
• The number which you dialed is restricted by the PBX.
→ Consult your dealer.
• The key lock mode is ON.
→ To cancel the mode, press the Joystick for about 2 seconds.
(See "Key Lock" on page 4.)
• The handset will not function during a power failure
because the base unit stops emitting radiowaves.
• A headset tone cannot be heard when receiving an
incoming call, when the headset is attached.
→ Make sure the headset tone setting is set to on. (See
page 31.)
→ Make sure the headset jack is connected properly. (See
"Handset" on page 3.)
• The headset tone is a specific tone and is not related to
the Incoming Option Tone settings (Single/Double/Triple/
S-Double/Private Ring).
→ Time settings can only be changed on the PBX.
→ Check the Fwd/DND Icon setting in "Setting Base". If it
is set to Mode 2, change to Mode 1, or vice versa. (See
"Selecting the Fwd/DND Icon" on page 6.)
→ Outgoing calls using some PBX features (e.g., Redial, One-
touch Dialing or Speed Dialing) cannot be stored in the
Outgoing Call Log.
Description and Solution
35