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Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100/KX-TDA200
Model
Thank you for purchasing the Panasonic KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30/KX-TDA100/KX-TDA200: Version 1.0

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Table of Contents

   Related Manuals for Panasonic KX-TDA30

   Summary of Contents for Panasonic KX-TDA30

  • Page 1: User Manual

    Hybrid IP-PBX User Manual KX-TDA30/KX-TDA100/KX-TDA200 Model Thank you for purchasing the Panasonic KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30/KX-TDA100/KX-TDA200: Version 1.0...
  • Page 2 Call Record Easy Operation (Station Message Detail Recording) If you are using a certain Panasonic telephone that is equipped with a navigation key/jog dial This PBX can record or print out call and a display, it helps you to access the desired information: date, time, extension no., dialled...
  • Page 3: Important Information

    Important Information WARNING • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. • WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. • DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.
  • Page 4 • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) We, Panasonic Communications Co., Ltd. /Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 5 If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by a certified Panasonic dealer. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.
  • Page 6: Table Of Contents

    Table of Contents Operation ..................9 Before Operating the Telephones................ 10 1.1.1 Before Operating the Telephones................10 Making Calls ......................21 1.2.1 Basic Calling......................21 1.2.2 Easy Dialling......................25 1.2.3 Redial ........................28 1.2.4 When the Dialled Line is Busy or There is No Answer ..........29 1.2.5 Accessing the ISDN Service (ISDN Service Access)..........
  • Page 7 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) ........................95 1.7.8 Turning on the Background Music (BGM) ..............96 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) ......97 1.7.10 Checking the Time Service Status................98 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)......99 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode).100 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) .....101 Utilising the Call Centre ..................102...
  • Page 8 Index ....................185 User Manual...
  • Page 9: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...
  • Page 10: Before Operating The Telephones

    Before Operating the Telephones What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS) such as the KX-TD7590 or KX-TD7690.
  • Page 11 You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
  • Page 12 1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX- TDA200. Restrictions Some features may be restricted at your extension under the system programming. Consult your manager or dealer. Icon Descriptions The following icons show you the feature availability, notes and action to use the features.
  • Page 13: When You Use A Panasonic Proprietary Telephone

    1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.
  • Page 14 1.1 Before Operating the Telephones INTERCOM: Soft Buttons: INTERCOM Used to make or receive intercom Used to select the item displayed on calls. the bottom of the display. INT’ MONITOR: AUTO ANS (Auto Answer)/MUTE: AUTO ANS Used for hands-free dialling. You can Used to receive an incoming call in MONITOR monitor the party’s voice in hands-free...
  • Page 15 1.1 Before Operating the Telephones FLASH/RECALL: CONF (Conference): FLASH/ CONF Used to disconnect the current call and Used to establish a multiple party RECALL make another call without hanging up. conversation. VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not VOICE CALL Used to monitor an intercom call Disturb (DND): FWD/DND automatically, but it cannot be used for...
  • Page 16 1.1 Before Operating the Telephones RELEASE: Navigator Key/Jog Dial/Volume Key: RELEASE Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. Programmable Feature (PF): MODE: Located on the upper part of the CO Used to shift the display to access MODE (PF)
  • Page 17 1.1 Before Operating the Telephones Buttons Feature Used to access a specified outside line for making or receiving outside Single-CO (S-CO) calls. Used to access an extension with one-touch. Direct Station Selection (DSS) It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one-touch.
  • Page 18 1.1 Before Operating the Telephones Buttons Feature Time Service (Day/Night/ Used to switch the time service mode. Lunch/Break) Answer Used to answer an incoming call. Used to disconnect the line during or after a conversation or to complete Release a Call Transfer. Used to change the toll restriction/call barring level of other extension Toll Restriction/Call Barring users temporarily.
  • Page 19: How To Follow The Steps

    1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To another extension (Intercom Call) PT/SLT/PS PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".
  • Page 20: Connection Example

    Telephone ISDN Telephone Doorphone & Door Opener DSS Console Digital Proprietary Telephone External Music Source Portable Cell Station Station Pager/ Amplifier KX-T7636/ Computer Speaker KX-T7633 Voice Processing System KX-T7600 Digital KX-T7600 Digital Proprietary Proprietary Telephone Telephone (KX-TDA30 only) User Manual...
  • Page 21: Making Calls

    1.2 Making Calls Making Calls 1.2.1 Basic Calling — Calling Another Extension — Calling an Outside Party — Making a Call to a Private Network (TIE Line Access) — Using an Account Code (Account Code Entry) Calling Another Extension To another extension (Intercom Call) PT and SLT PT/SLT/PS extension no.
  • Page 22: Calling An Outside Party

    1.2 Making Calls To an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS Enter 9 or 0 . Off-hook. • The operator call number (default) varies depending upon Country/Area. For more details, consult your dealer. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
  • Page 23 1.2 Making Calls To select the specified outside line PT and PT/PS outside phone no. (S-CO) Off-hook. Press S-CO . Talk. Dial outside phone number . • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.
  • Page 24 Seize outside line before entering outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".
  • Page 25: Easy Dialling

    1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. — With a One Touch Button (One-touch Dialling) — Using Numbers Stored at Your Extension (Personal Speed Dialling) — Using Numbers Stored in the PBX (System Speed Dialling) —...
  • Page 26 1.2 Making Calls To dial PT/SLT AUTO DIAL personal speed STORE dialling no. Enter Press AUTO DIAL Dial personal speed Off-hook. or enter dialling number (2 digits). • To call using a directory, refer to "1.11.2 Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX.
  • Page 27 1.2 Making Calls To set/cancel PT/SLT/PS Cancel C.Tone On-hook. Enter 740 . Enter 1 to set Off-hook. or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialled. •...
  • Page 28: Redial

    1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. — Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL Press REDIAL or enter # . Off-hook.
  • Page 29: When The Dialled Line Is Busy Or There Is No Answer

    1.2 Making Calls 1.2.4 When the Dialled Line is Busy or There is No Answer — Reserving a Busy Line (Automatic Callback Busy) — Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) — Sending a Call Waiting Tone (Call Waiting) —...
  • Page 30 1.2 Making Calls To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Dial outside phone Talk. number . • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...
  • Page 31 1.2 Making Calls To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service offered by your telephone company.
  • Page 32 1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
  • Page 33 To call back PT/SLT/PS MESSAGE Talk. Press MESSAGE or enter 70 and then 2. Off-hook. To clear message waiting indications left on your extension (KX-TDA30 only) PT/SLT/PS your extension no. C.Tone Enter Enter 0. Dial your Off-hook.
  • Page 34 1.2 Making Calls • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message. • The display shows the messages starting with the most recent call. • At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back.
  • Page 35 1.2 Making Calls Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three- party conversation. To join PT/PS Outside call (CO) B.Tone C.Tone Off-hook. Press Enter 3 . corresponding CO .
  • Page 36 1.2 Making Calls Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS extension no. B.Tone Dial extension Enter 5 . number . To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS While hearing the DND tone R.B.Tone...
  • Page 37: Accessing The Isdn Service (isdn Service Access)

    1.2 Making Calls 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code additional digits.) (ISDN Service) (ISDN Service) Off-hook.
  • Page 38: Alternating The Calling Method (alternate Calling-ring/voice)

    1.2 Making Calls 1.2.6 Alternating the Calling Method (Alternate Calling— Ring/Voice) The caller can alternate the alerting method, either ring Ring or voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.
  • Page 39: Calling Without Restrictions

    1.2 Making Calls 1.2.7 Calling without Restrictions — Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.
  • Page 40: To Access Another Party Directly From Outside (direct Inward System Access [disa])

    1.2 Making Calls 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) — Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.
  • Page 41 1.2 Making Calls To call an outside party From Outside Telephone In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number. number. Seize outside line before dialling outside phone number. In Trunk Security Mode/All Security Mode your extension no.
  • Page 42 1.2 Making Calls • WARNING When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
  • Page 43: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...
  • Page 44: Receiving Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. ·...
  • Page 45: Answering Hands-free (hands-free Answerback)

    1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.
  • Page 46: Answering A Call Ringing At Another Telephone (call Pickup)

    1.3 Receiving Calls 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) — Answering a Call from Another Telephone (Call Pickup) — Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
  • Page 47: Answering A Call Via An External Speaker (trunk Answer From Any Station [tafas])

    PT/SLT/PS While hearing a tone speaker no. C.Tone Enter Dial speaker Off-hook. Talk. number (1 digit). <KX-TDA30> PT/SLT/PS While hearing a tone C.Tone Off-hook. Enter Enter 1. Talk. • You can also receive a paging announcement via a speaker with this operation.
  • Page 48: Using The Answer/release Button

    1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.
  • Page 49 1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers. (DSS) Press DSS . Press RELEASE . The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...
  • Page 50: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    1.3 Receiving Calls 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up.
  • Page 51: During A Conversation

    1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) — Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service — Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...
  • Page 52: Transferring To An Outside Party Using The Pbx Service

    1.4 During a Conversation To transfer with one-touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS . Talk. On-hook. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. •...
  • Page 53 1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.
  • Page 54 1.4 During a Conversation Transferring a Call Using the ISDN Service (Call Transfer [CT]— by ISDN) PT/PS During a conversation phone no. (ISDN-Hold) On-hook. Press ISDN-Hold . Dial phone number . Talk. You do not have to inform the destination extension about where the call has been transferred from.
  • Page 55: Holding A Call

    1.4 During a Conversation 1.4.2 Holding a Call — Holding — Holding in a System Parking Zone (Call Park) • If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.
  • Page 56 1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM Off-hook. Press flashing CO Talk. or INTERCOM, or enter 50 . To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) C.Tone...
  • Page 57 1.4 During a Conversation • For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.
  • Page 58 1.4 During a Conversation To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park . PT/SLT/PS stored parking zone no. C.Tone 52 . Dial stored parking Off-hook. Enter Talk. zone number (2 digits) . • If a call is parked automatically, confirm the parking zone number on the display. •...
  • Page 59: Talking To Two Parties Alternately (call Splitting)

    1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS)
  • Page 60 1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER C.Tone extension no. Press TRANSFER . Press DSS or dial the other Talk to the Press TRANSFER . On-hook.
  • Page 61: Answering A Call Waiting

    1.4 During a Conversation 1.4.4 Answering a Call Waiting — Answering Call Waiting in the PBX — Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs, then an outside call has received or another extension is letting you know another call is waiting.
  • Page 62 1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or holding (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) INTERCOM...
  • Page 63 1.4 During a Conversation During a conversation C.Tone Press Recall/ Talk to the Enter hookswitch . original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on the other party’s telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
  • Page 64: Answering Call Waiting From The Telephone Company

    1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone TRANSFER FLASH/...
  • Page 65: Multiple Party Conversation

    1.4 During a Conversation 1.4.5 Multiple Party Conversation — Adding Other Parties during a Conversation (Conference) — Leaving a Conference (Unattended Conference) — Leaving a Conference (Leaving 3 Parties Conference) — Letting a Third Party Join Your Call (Privacy Release) Adding Other Parties during a Conversation (Conference) You can add one or more parties to your conversation.
  • Page 66 1.4 During a Conversation During a conversation desired phone no. C.Tone Press Recall/ Dial desired Talk to the Press Recall/ Enter 3 . hookswitch . phone number . hookswitch . new party. Seize outside line before dialling outside phone number. Talk with multiple parties.
  • Page 67 1.4 During a Conversation To talk alternately on three-party conversation PT/PS During a conversation TRANSFER Press TRANSFER . During a conversation Press Recall/hookswitch . • During a three-party conversation, when you press TRANSFER, Recall/hookswitch, you can talk to the party who had a conversation previously. If you want to talk to the third party, press TRANSFER, Recall/hookswitch again.
  • Page 68 1.4 During a Conversation Leaving a Conference (Unattended Conference) The other parties can continue their conversation. To leave a conference PT/PS During 3- to 7-party conference CONF Press CONF . On-hook. To return while others are talking (CO) INTERCOM Press flashing green CO or INTERCOM . To complete a conversation PT/SLT/PS During a conversation...
  • Page 69 1.4 During a Conversation Leaving a Conference (Leaving 3 Parties Conference) The other two parties can continue their conversation. To leave a conference PT/PS During 3 parties conference TRANSFER Press TRANSFER . On-hook. During 3 parties conference On-hook. Press Recall/hookswitch . To complete a conversation PT/SLT/PS During a conversation...
  • Page 70 1.4 During a Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call. To set PT/PS During a conversation Ask the third party to perform the step below. (S-CO) C.Tone Press green Talk.
  • Page 71: Mute

    1.4 During a Conversation 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...
  • Page 72: Letting Other People Listen To The Conversation (off-hook Monitor)

    1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off- hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE Press SP-PHONE .
  • Page 73: Using The Headset (headset Operation)

    1.4 During a Conversation 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE .
  • Page 74 1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...
  • Page 75: Before Leaving Your Desk

    1.5 Before Leaving Your Desk Before Leaving Your Desk 1.5.1 Forwarding Calls — Forwarding Your Calls (Call Forwarding [FWD]) — Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.
  • Page 76 1.5 Before Leaving Your Desk To set/cancel PT/SLT/PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter 71 . Enter 0 to 2 as Enter required you desire. number . For "Cancel", go on-hook directly. destination extension no.
  • Page 77 1.5 Before Leaving Your Desk To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS time C.Tone Enter 713. On-hook. Off-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group...
  • Page 78 1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in the FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in the FWD/DND Setting Mode:...
  • Page 79 1.5 Before Leaving Your Desk Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. — Unconditional (Call Forwarding Unconditional [CFU]) —...
  • Page 80 1.5 Before Leaving Your Desk To confirm the condition PT/PS outside your MSN line no. Off-hook. Enter 7 5. Enter your multiple Enter #. Enter outside subscriber number line number. (MSN). The display shows the selected type. C.Tone Enter 1. On-hook.
  • Page 81: Showing A Message On The Caller's Telephone Display (absent Message)

    Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters).
  • Page 82 1.5 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The default messages can be changed. Consult your dealer. •...
  • Page 83: Preventing Other People From Using Your Telephone (extension Lock)

    1.5 Before Leaving Your Desk 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS C.Tone Enter 1 .
  • Page 84: Making/answering An Announcement

    1.6 Making/Answering an Announcement Making/Answering an Announcement 1.6.1 Paging — Group Paging — Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS paging group...
  • Page 85 1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...
  • Page 86: Answering/denying A Paging Announcement

    1.6 Making/Answering an Announcement 1.6.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. 43 . Enter To allow/deny a paging announcement (Paging Deny) Deny C.Tone Allow Off-hook. Enter 721 . Enter 1 or 0 . On-hook. • The following are extensions that cannot receive a paging announcement: —...
  • Page 87: Setting The Telephone According To Your Needs

    1.7 Setting the Telephone According to Your Needs Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake- up call.
  • Page 88 1.7 Setting the Telephone According to Your Needs To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops.
  • Page 89: Refusing Incoming Calls (do Not Disturb [dnd])

    1.7 Setting the Telephone According to Your Needs 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) You may set this feature when you are in a meeting or busy. To set/cancel PT/SLT/PS Both Calls Outside Calls C.Tone Cancel Intercom Calls Off-hook.
  • Page 90 1.7 Setting the Telephone According to Your Needs • When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because: the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.
  • Page 91: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.
  • Page 92: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling/connected Line Identification Presentation [clip/colp])

    1.7 Setting the Telephone According to Your Needs 1.7.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party.
  • Page 93: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (connected Line Identification Restriction [colr])

    1.7 Setting the Telephone According to Your Needs 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not.
  • Page 94: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.7 Setting the Telephone According to Your Needs 1.7.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not.
  • Page 95: Preventing Other People From Joining Your Conversation (executive Busy Override Deny)

    1.7 Setting the Telephone According to Your Needs 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Prevent C.Tone Allow Off-hook. Enter 733 . Enter 1 to prevent On-hook. or 0 to allow. • Some extensions may be prohibited from performing this feature. User Manual...
  • Page 96: Turning On The Background Music (bgm)

    To select and set/cancel <KX-TDA100/KX-TDA200> BGM no. C.Tone Cancel 751 . Enter BGM number On-hook. Off-hook. Enter (1 digit) or 0 to cancel. <KX-TDA30> C.Tone Cancel Off-hook. Enter 751 . Enter 1 to set On-hook. or 0 to cancel. User Manual...
  • Page 97: Protecting Your Line Against Notification Tones (data Line Security)

    1.7 Setting the Telephone According to Your Needs 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.
  • Page 98: 1.7.10 Checking The Time Service Status

    1.7 Setting the Telephone According to Your Needs 1.7.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). •...
  • Page 99: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    1.7 Setting the Telephone According to Your Needs 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.
  • Page 100: Using Your Ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode).100

    1.7 Setting the Telephone According to Your Needs 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no.
  • Page 101: Clearing Features Set At Your Extension (extension Feature Clear)

    1.7 Setting the Telephone According to Your Needs 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line*...
  • Page 102: Utilising The Call Centre

    1.8 Utilising the Call Centre Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.
  • Page 103 1.8 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out . PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group . To enter/leave the Not Ready mode PT/SLT/PS Not Ready...
  • Page 104 1.8 Utilising the Call Centre • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
  • Page 105: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (incoming Call Distribution Group Monitor)

    1.8 Utilising the Call Centre 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) — Monitoring the Status of Waiting Calls — Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.
  • Page 106 1.8 Utilising the Call Centre To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. Enter 739 . Enter ICD Group On-hook. extension number . To clear Call Log History Display PT CLEAR Press " LOG ". Press "...
  • Page 107 1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS . • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...
  • Page 108: Forwarding A Waiting Call (manual Queue Redirection)

    1.8 Utilising the Call Centre 1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
  • Page 109: Using User-supplied Equipment

    1.9 Using User-supplied Equipment Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. —...
  • Page 110 1.9 Using User-supplied Equipment Opening the Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Enter doorphone Enter 55 . On-hook. Off-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5 .
  • Page 111: If A Host Pbx Is Connected

    1.9 Using User-supplied Equipment 1.9.2 If a Host PBX is Connected — Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.
  • Page 112: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. — Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: —...
  • Page 113 1.9 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or dial desired extension number . Transfer . To listen to messages PT/SLT/PS MESSAGE voice mail floating extension no.
  • Page 114 1.9 Using User-supplied Equipment Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).
  • Page 115: Private Mode

    1.9 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.
  • Page 116 1.9 Using User-supplied Equipment Recording a Conversation (Two-way Record) You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation To stop recording, press this button again.
  • Page 117 1.9 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button light, a Two-way Transfer button and a One- touch Two-way Transfer button.
  • Page 118: 1.10 After Moving To A New Location In The Office

    1.10 After Moving to a New Location in the Office 1.10 After Moving to a New Location in the Office 1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office.
  • Page 119: 1.11 Using A Display Proprietary Telephone

    1.11 Using a Display Proprietary Telephone 1.11 Using a Display Proprietary Telephone 1.11.1 Using the Call Log This is available for display proprietary telephones and portable stations. — Calling with the Incoming Call Log — Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call, the caller’s information is recorded automatically in the incoming call log.
  • Page 120 1.11 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information CLEAR Press Up or Down until Press " CLEAR ". desired party appears. To call Display PT While confirming the log information Press Up or Down until Off-hook.
  • Page 121 T7600 While on-hook Press Left . Press ENTER . Press Up or Down Off-hook. until desired number appears. To call with the REDIAL button (KX-TDA30 only) Display PT While on-hook REDIAL REDIAL Press REDIAL Press REDIAL to Off-hook. until desired number display the outgoing appears.
  • Page 122: 1.11.2 Using The Directories

    Directory entries generally should include name and number. If the name is not registered, an entry cannot be displayed. • KX-TDA30 only The System Speed Dialling Directory can be displayed simply by pressing the AUTO DIAL/ STORE button while on-hook.
  • Page 123: Entering Characters

    1.11 Using a Display Proprietary Telephone • Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available. • For a PS user, refer to "Operating Instructions" for PS. • For more details, refer to "To store the names and numbers in personal speed dialling" in "3.1.2 Settings on the Programming Mode".
  • Page 124 1.11 Using a Display Proprietary Telephone Table 1 (Standard mode) Times Buttons " (Space) — < > & £ User Manual...
  • Page 125 1.11 Using a Display Proprietary Telephone Table 2 (Option mode) Times Buttons " ä ö ü À Á Â Ã Ä Å Æ Ç Ð È É Ê Ë Ì Í Î Ï Ñ Ò Ó Ô Õ Ö Ø Œ...
  • Page 126 1.11 Using a Display Proprietary Telephone Table 2 (Option mode for GR model) Times Buttons " Γ ∆ Θ Λ Ξ Π Σ Φ Ψ Ω (Space) — < > & £ User Manual...
  • Page 127 1.11 Using a Display Proprietary Telephone Table 2 (Option mode for RU model) Times Buttons (Space) — < > & £ User Manual...
  • Page 128: Accessing System Features (system Feature Access)

    1.11 Using a Display Proprietary Telephone 1.11.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature T7600 While on-hook Press Right Press ENTER. Press Up or Down four times.
  • Page 129: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...
  • Page 130: Control Features

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. — Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Unlock extension no.
  • Page 131: Time Service Mode Control

    2.1 Control Features 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day on the week to change automatically. You may also change it manually.
  • Page 132 2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing Green: Break mode Red on: Night mode Flashing Red: Holiday mode...
  • Page 133: Restriction Level Control (dial Tone Transfer)

    2.1 Control Features 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook. Press Toll Restriction/ Call Barring.
  • Page 134: Turning On The External Background Music (bgm)

    C.Tone Enter external Enter BGM number Enter Off-hook. On-hook. pager number (1 digit) or 0 to stop. (1 digit) or for all. <KX-TDA30> PT/SLT/PS Start C.Tone Stop Off-hook. Enter Enter 1 . Enter 1 to start On-hook. or 0 to stop.
  • Page 135: Recording Outgoing Messages (ogm)

    2.1 Control Features 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access extension group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
  • Page 136 C.Tone STORE Press CONF . Press STORE . When the time limit The message passes, it stops is played back. automatically. On-hook. <KX-TDA30> OGM floating extension no. Progress Tone & Off-hook. Enter 36 . Enter 31 . Enter OGM floating C.Tone...
  • Page 137 2.1 Control Features To clear the message OGM floating extension no. Progress Tone & C.Tone Enter OGM floating On-hook. Enter 36 . Enter 0 . Off-hook. extension number . • Record voice messages only; avoid the recording of music. User Manual...
  • Page 138 2.1 Control Features User Manual...
  • Page 139: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...
  • Page 140: Customising Your Phone (personal Programming)

    3.1 Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features desk and extension. For example, you can change the initial settings or button features according to your needs. —...
  • Page 141 3.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS PIN: Personal Identification Number stored extension PIN C.Tone Enter 0 . Enter stored Off-hook. Enter 799 . extension PIN . On-hook. • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
  • Page 142: Settings On The Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. — Setting Features — Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.
  • Page 143 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input English 2nd Language Which display language do you prefer? 3rd Language (Display Language Selection) 4th Language 5th Language No—Manual (The display keeps showing all of the outside caller’s information unless you Would you like the call change it to the call duration duration to be shown...
  • Page 144 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No line An idle outside line CO button no. Which do you prefer to (01-36)* seize when you go off-hook A CO/ICD Group button to make calls? (Preferred Line Assignment—Outgoing) (CO) Intercom...
  • Page 145 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Do you prefer to answer a No—Disable call without going off-hook regardless of the AUTO ANS button status? Yes—Enable (Forced Answerback Selection)* Which service do you prefer You can monitor the when a calling party is message through the telephone recording a message in...
  • Page 146 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Creating your personal message. message (max. 16 characters) (Personal Absent Message) Do Not Disturb (DND) FWD/DND + desired no. (for both calls) All—Forward all calls (max. 32 digits) Where are your incoming + desired no.
  • Page 147 + BGM no. Yes—On (1digit) (Background Music [BGM])* KX-TDA30: extension PIN (max. 10 digits) + To set an extension PIN ENTER/STORE + Would you like to set your same extension PIN extension PIN or change a...
  • Page 148 3.1 Customising Your Phone (Personal Programming) : CO button numbers (25-36) are available only when the Add-on Key Module is set up to your telephone. : Not available for the KX-T7665 • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
  • Page 149 3.1 Customising Your Phone (Personal Programming) To edit the names and numbers of personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER . Enter personal speed or PAUSE . Or press STORE .
  • Page 150: Clearing Features

    3.1 Customising Your Phone (Personal Programming) Clearing Features You can clear or change to features as follows: Features Default Setting Display Switching Mode Automatic Hot Line Calling Line Identification Restriction [CLIR] Allow Calling/Connected Line Identification Presentation [CLIP/ Caller ID assigned on your COLP] extension Preferred Line Assignment—Outgoing...
  • Page 151 3.1 Customising Your Phone (Personal Programming) To set PROGRAM PROGRAM AUTO DIAL AUTO DIAL PAUSE PAUSE STORE STORE Press PROGRAM Enter ## . Press ENTER Press ENTER Press PROGRAM or PAUSE . or STORE . or STORE . or PAUSE . •...
  • Page 152: Customising The Buttons

    3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one touch buttons.
  • Page 153 3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input + Incoming call distribution group Group FWD—Outside calls extension no. + Incoming call distribution group Group FWD—Intercom calls extension no. Account Conference Terminate External Feature Access (EFA) Charge Reference Call Park + Parking zone no.
  • Page 154 3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input + Toll Restriction/Call Barring Level Toll Restriction/Call Barring (1-7) ISDN Service* + Desired no. (max. 32 digits) Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode (+ Tenant no.) (Automatic/Manual)
  • Page 155 3.1 Customising Your Phone (Personal Programming) • For a PF button, "2" is not required to enter before the desired number. • This button is not available for a PS. • 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night • Availability of this button depends on the ISDN service of your telephone company.
  • Page 156: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
  • Page 157: Manager Programming

    3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To programme To exit PROGRAM To continue PROGRAM manager password programming HOLD PAUSE PAUSE input Press PROGRAM Enter Enter manager Follow Press Press PROGRAM or PAUSE .
  • Page 158 3.2 Manager Programming Item Programming Input Clearing the PIN and PIN lock for verified + Verified code + codes. + Verified code + PIN (max. 10 digits) + Setting the verified code PIN. • WARNING When a third party discovers the password (verified code PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
  • Page 159: Customising Your System (system Programming)

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
  • Page 160 3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function T7600 T7200/T7400/T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE None Back to Previous Menu (CANCEL) SHIFT SHIFT PROGRAM PAUSE PROGRAM HOLD AUTO ANS SELECT MESSAGE MUTE FLASH/...
  • Page 161 3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. Entering the programming mode PROGRAM system password PAUSE Enter system password . Enter Press PROGRAM or PAUSE . Programming You can enter each programme number (3 digits). •...
  • Page 162: System Programming

    3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] date year SELECT Enter 000 . (AUTO ANS/MUTE, MESSAGE) Press ENTER . Enter year Press SELECT Press Right .
  • Page 163 3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...
  • Page 164 3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". To end system speed name...
  • Page 165 3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters".
  • Page 166 3.3 Customising Your System (System Programming) User Manual...
  • Page 167: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...
  • Page 168: Troubleshooting

    4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Consult your dealer. I cannot use the telephone. • The telephone is locked. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Extension Control) •...
  • Page 169 4.1 Troubleshooting Problem Remedy My proprietary telephone does not have • Some models do not have the feature button. a feature button. Change a flexible button to the desired button. ( 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button.
  • Page 170 4.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • The other party has not set the Call Waiting dialled extension. feature. Sending a Call Waiting Tone (Call Waiting), 1.4.4 Answering a Call Waiting, 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)) •...
  • Page 171: Feature Number Table

    4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
  • Page 172 – To leave/cancel 1/0 + extension no. For a called extension – To call back – To clear (KX-TDA30 only) 0 + your extension no. 1.2.7 Calling without Restrictions Using Your Calling Privileges at Another extension no. + extension PIN + phone no.
  • Page 173 (Trunk Answer From Any Station [TAFAS]) – Calls through an external speaker KX-TDA100/KX-TDA200: speaker no. (1 digit) KX-TDA30: 1 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) 1.4.1 Transferring a Call (Call Transfer) Transferring a Call Using the ISDN Service phone no.
  • Page 174 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.5.1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) – Both Calls 0 (Cancel)/ – Outside Calls 1 (Do Not Disturb [DND])/ –...
  • Page 175 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) – To lock – To unlock 0 + extension PIN 1.6.1 Paging Group Paging paging group no. (2 digits) 1.6.2 Answering/Denying a Paging Announcement –...
  • Page 176 – To prevent – To allow 1.7.8 Turning on the Background Music (BGM) – To set KX-TDA100/KX-TDA200: BGM no. (1 digit) KX-TDA30: 1 – To cancel 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) – To set – To cancel 1.7.11 Setting the Parallelled Telephone to Ring...
  • Page 177 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.9.1 If a Doorphone/Door Opener is Connected Doorphone Call doorphone no. (2 digits) Opening the Door (Door Open) doorphone no. (2 digits) 1.9.2 If a Host PBX is Connected Accessing External Services (External Feature service code Access [EFA])
  • Page 178 – To record from an external BGM (MOH) KX-TDA100/KX-TDA200: 3 + BGM port no. port (1 digit) + OGM floating extension no. KX-TDA30: 31 + OGM floating extension no. – To clear 0 + OGM floating extension no. 3.1.1 Customising Your Phone (Personal...
  • Page 179 4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Tone (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)
  • Page 180: What Is This Tone

    4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...
  • Page 181 4.3 What is This Tone? Tone 2 Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny •...
  • Page 182 4.3 What is This Tone? Ringback Tone 2 Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 A call is on hold longer than the specified time When talking to an outside party Warning Tone...
  • Page 183 4.3 What is This Tone? Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold. User Manual...
  • Page 184 4.3 What is This Tone? User Manual...
  • Page 185 Index User Manual...
  • Page 186 Index Call Pickup Deny 46, 173 Call Splitting Absent Message 81, 145, 174 Call Transfer Accessing External Services (External Feature Access [EFA]) Call Transfer (CT)—by ISDN 54, 173 Accessing System Features (System Feature Access) Call Waiting 31, 61, 91, 175 Accessing the ISDN Service (ISDN Service Access) Call Waiting from the Telephone Company Account...
  • Page 187 Index Telephone (Calling/Connected Line Identification Presentation Holding [CLIP/COLP]) Holding a Call DND Override 36, 179 Holding in a System Parking Zone (Call Park) Do Not Disturb (DND) 15, 89, 174 Hot Line 26, 171 Do Not Disturb (DND) Tone How to Follow the Steps Door Open 110, 177 Hurry-up...
  • Page 188 Index Manager Operation PROGRAM Manager Password Programmable Feature (PF) Manager Programming 156, 157 Programming Information 156, 159 Manual Queue Redirection Protecting Your Line against Notification Tones (Data Line Security) Message 13, 17, 152 Message for another extension 17, 152 Message Waiting 32, 172, 179 MODE Quick Dialling...
  • Page 189 Time Service (Day/Night/Lunch/Break) 18, 98, 131, 153, 177 When the Dialled Line is Busy or There is No Answer Time Service Mode Control When You Use a Panasonic Proprietary Telephone Time Service Switching Mode (Automatic/Manual) 18, 131, 154 Whisper OHCA...
  • Page 190 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC.

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