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8 Troubleshooting
Category
Symptom
Focus and
Image is out of focus.
appearance
Object of interest
disappears from field of
view when rotating the
stage
Image too bright
Edges of image too
bright
Hardware
Condenser cannot be
raised
Stage moves
downwards by itself
Tube 30°/20
Camera is not shown in
with int. 3 MP
Matscope app
camera
50
Remedy
Raise or lower the stage (see Selecting Objectives and Focusing [} 20
]).
Adjust the eyepieces (see Adjusting the Eyepieces [} 18]).
Clean the objectives and other optical surfaces (see Routine
Cleaning and Care [} 45]).
Center the objective (see Centering the Objectives [} 33]).
Reduce the power of the light source.
Close the aperture diaphragm (see Adjusting the Resolution and
Depth of Field [} 23]).
Check the maximum height of the condenser (see Specifying the
Condenser Position [} 27]).
Adjust the torque of the focus wheel (see Selecting Objectives and
Focusing [} 20]).
Check the iPad's WLAN settings.
Check the iPad and microscope are in the same network.
Check the iPad is within range of the WLAN.
Check that the LEDs on the network port of the tube are blinking. If
not, check cabling and network.
Make sure that you have waited at least 30 seconds after switching
on the microscope.
Make sure that there is a DHCP service in the network you are
connecting the tube to.
If all of the above points have been checked and confirmed, do a
factory reset of the camera by pressing and holding the reset
button for 10 seconds (using a bent paper clip, for example). The
camera will reset itself and restart - this may take up to three
minutes.
Primotech | Document 430055-9044-008 V.1.0; 03 / 2014
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