Page 1: User Guide
User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Information for This Machine For safe and correct use, be sure to read the Safety Information in Read This FIrst before using the machine.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................7 Symbols Used in the Manuals........................7 Model-Specific Information..........................8 Names of Major Features..........................9 1. What You Can Do with This Machine Searching by What You Want to Do......................11 Reducing my Costs............................11 Using Scanned Files on the Computer.......................
Page 4 Installing SD Card Options......................... 40 Guide to the Names and Functions of the Machine's Control Panel............44 Changing the Display Language........................45 How to Use the [Home] Screen........................46 Possible Operations on the Standard Application Screen............... 48 Adding Icons to the [Home] Screen......................49 How to Use Each Application.........................
Page 5 Changing the Number of Sets........................89 Storing Data in the Document Server......................90 4. Fax Basic Procedure for Transmissions (Memory Transmission)................91 Registering a Fax Destination........................91 Deleting a Fax Destination.......................... 93 Transmitting while Checking Connection to Destination (Immediate Transmission)........94 Canceling a Transmission..........................95 Canceling a Transmission Before the Original Is Scanned..............
Page 6 Using the Quick Print Release Function......................111 Using the Print/Scan(Memory Storage Device) Function................113 6. Scan Basic Procedure When Using Scan to Folder..................... 117 Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information..................................117 Registering an SMB Folder........................119 Deleting an SMB Registered Folder......................122 Entering the Path to the Destination Manually..................
Page 7 Disposing of Used Toner...........................161 10. Troubleshooting When a Status Icon Is Displayed........................163 When the Indicator Lamp for [Check Status] Is Lit or Flashing..............164 When the Machine Makes a Beeping Sound.....................166 When You Have Problems Operating the Machine...................167 When Multiple Functions Cannot Be Executed Simultaneously............172 Messages Displayed When You Use the Copy/Document Server Function...........
Page 8 Notes to users in the state of California (Notes to Users in USA) (mainly North America)..................................226 INDEX ................................227...
Page 9: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 10: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. DPK051 The following information is region-specific.
Page 11: Names Of Major Features
Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder...
Page 13: What You Can Do With This Machine
1. What You Can Do with This Machine You can search for a description by what you want to do. Searching by What You Want to Do You can search for a procedure by what you want to do. Reducing my Costs BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server.
Page 14: Using Scanned Files On The Computer
1. What You Can Do with This Machine Checking how much paper is saved ([Information] screen) See "[Information] Screen", Getting Started. Reducing electricity consumption See "Saving Energy", Getting Started. See "Timer Settings", Connecting the Machine/ System Settings. Using Scanned Files on the Computer BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan.
Page 15: Registering Destinations
Searching by What You Want to Do Managing and using documents converted to electronic formats (Document Server) See "Relationship between Document Server and Other Functions", Copy/ Document Server. Registering Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax.
Page 16: Operating The Machine More Effectively
1. What You Can Do with This Machine Operating the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions. Registering frequently-used settings as initial settings (Program as Defaults) See "Changing the Default Functions of the Initial Screen", Convenient Functions. Registering frequently-used printing settings to the printer driver See "Using One Click Presets", Print.
Page 17: What You Can Do With This Machine
What You Can Do with This Machine What You Can Do with This Machine This section describes the features of this machine. Customizing the [Home] Screen The icons of each function are displayed on the [Home] screen. DPK127 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 18: Making Copies Using Various Functions
1. What You Can Do with This Machine Making Copies Using Various Functions CJQ601 • You can print stamps on copies. Stamps can include background numbers, scanned images, dates, and page numbers. "Stamps", Copy/ Document Server. • You can reduce or enlarge the copy image. With the Auto Reduce / Enlarge function, the machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified.
Page 19: Printing Data Using Various Functions
What You Can Do with This Machine Printing Data Using Various Functions DPK128 • This machine supports network and local connections. • You can print or delete print jobs stored on the machine's hard disk, which have been previously sent from computers using the printer driver. The following types of print jobs can be selected: Sample Print, Locked Print, Hold Print, and Stored Print.
Page 20: Sending And Receiving Faxes Without Paper
1. What You Can Do with This Machine CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your computer. •...
Page 21 What You Can Do with This Machine CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax. Transmission You can send a fax from your computer over the network (Ethernet or wireless LAN) to this machine, which then forwards the fax via its telephone connection (LAN-Fax).
Page 22: Sending And Receiving Faxes Via The Internet
1. What You Can Do with This Machine • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine/ System Settings. • For details about how to use the function, see "Sending Fax Documents from Computers", Fax. Sending and Receiving Faxes via the Internet xxx@xxx.com xxx@xxx.com...
Page 23: Sending And Receiving Faxes By Using The Machine Without Fax Unit Installed
What You Can Do with This Machine • This machine can receive documents sent via Internet Fax (IP-Fax Reception). See "Types of Reception", Fax. • Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public switched telephone network (PSTN).
Page 24: Using The Facsimile And The Scanner In A Network Environment
1. What You Can Do with This Machine Using the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). See "Overview of E-Mail Transmission Function", Fax. See "Basic Procedure for Sending Scan Files by E-mail", Scan.
Page 25: Preventing Information Leakage (Security Functions)
What You Can Do with This Machine CUL003 • To use this function, the OCR unit is required. • You can select a file type from [PDF], [High Compression PDF], or [PDF/A]. • This function can optically recognize characters in various languages and up to approximately 40,000 characters a page.
Page 26: Centrally Controlling Scan Conditions And Distribution
1. What You Can Do with This Machine • You can limit the usage of functions for each user. • See Security Guide. Centrally Controlling Scan Conditions and Distribution You can use the distributed scan management (DSM) system in Windows Server 2008 R2/2012 to manage the destinations and scan settings for each individual user in a group and to use the information when distributing scanned data.
Page 27: Preventing Unauthorized Copying
What You Can Do with This Machine CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
Page 28 1. What You Can Do with This Machine • Using the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy.
Page 29: Getting Started
2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Front and left view DPK052 1.
Page 30 2. Getting Started 4. Tray Extension Pull this fence to prevent paper from falling off. 5. Main power switch To operate the machine, the main power switch must be on. If it is off, open the main power switch's cover and turn the switch on.
Page 31 Guide to Names and Functions of Components 1. ADF's extender Pull this extender to support large paper. 2. Vents Prevent overheating. 3. Extender for the bypass tray Pull this extender out when loading A4 , 8 × 11 or larger size paper in the bypass tray. 4.
Page 32: Guide To Functions Of The Machine's Options
2. Getting Started Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options DPK055 1. 500-sheet paper feed unit Paper is loaded here. 2. Caster table A table with casters to place this machine.
Page 33: Installing Options
Installing Options Installing Options By installing options, you can improve machine performance and expand the available features. Order of Option Installation When installing multiple options, the following order is recommended: Attach the paper feed unit. Attach the paper feed unit to the bottom of the machine. You can attach up to four paper feed units.
Page 34 2. Getting Started • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock. •...
Page 35: Installing The Interface Units
Installing Options There are two upright pins on the optional paper feed unit. Align them with the holes on the underside of the machine, and then carefully lower the machine. DPK939 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the unit was attached correctly.
Page 36 2. Getting Started Fully insert the interface board. DPK102 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. DPK103 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the board was attached correctly.
Page 37 Installing Options Loosen the two screws and remove the slot cover. DPK101 The removed cover will not be reused. Fully insert the IEEE 1284 interface board. DPK104 Check that the IEEE 1284 interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board.
Page 38 2. Getting Started Installing the Extended USB board Check the contents of the package. Turn the machine off and unplug the power cord. Loosen the two screws and remove the slot cover. DPK101 The removed cover will not be reused. Fully insert the interface board.
Page 39 Installing Options Print the configuration page to confirm that the board was attached correctly. Installing the Bluetooth interface unit Check the contents of the package. Turn the machine off and unplug the power cord. Fully insert the interface unit. DPK108 Check that the interface unit is firmly connected to the controller board.
Page 40 2. Getting Started Loosen the two screws and remove the slot cover. DPK101 The removed cover will not be reused. Fully insert the interface board. DPK109 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. DPK130 Connect the USB device server to the machine.
Page 41: Installing The File Format Converter
Installing Options Configuring settings After installing and connecting the USB device server to the machine, configure the machine settings. • When using the USB device server, set [Energy Saver Mode to Disable Print Server] to [Disable Mode] to prevent the machine from entering Energy Saver mode. Otherwise, the USB device server loses communication with the network while the machine is in Energy Saver mode, and the machine cannot receive print jobs.
Page 42: Installing Sd Card Options
2. Getting Started Fully insert the file format converter. DPK110 Check that the file format converter is firmly connected to the controller board. Tighten two screws to secure the file format converter. DPK111 Plug in the power cord, and then turn on the machine. Print the configuration page to confirm that the board was attached correctly.
Page 43 Installing Options Open the rear cover. DPK112 Unhook the tab on the interface cover, which is located on the side of the rear cover. DPK113 Unhook the two tabs on the outside of the interface cover. DPK114...
Page 44 2. Getting Started Insert the SD card into the slot until it clicks. DPK126 If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use both slots. If you want to use two or more SD cards simultaneously, contact your service representative. Hook the two tabs on the outside of the interface cover.
Page 45 Installing Options Close the rear cover. DPK117 Plug in the power cord, and then turn on the machine. Check that the SD card was installed correctly.
Page 46: Guide To The Names And Functions Of The Machine's Control Panel
2. Getting Started Guide to the Names and Functions of the Machine's Control Panel DCH009 1. Display panel This is a touch panel display that features icons, keys, shortcuts, and widgets that allow you to navigate the screens of the various functions and applications and provide you with information about operation status and other messages.
Page 47: Changing The Display Language
Changing the Display Language Changing the Display Language You can change the language used on the display. English is set as default. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Change Langs. Widget]. Select the language you want to display.
Page 48: How To Use The [Home] Screen
2. Getting Started How to Use the [Home] Screen The [Home] screen is set as the default screen when the machine is turned on. One icon is assigned to each function, and these icons are displayed on the [Home] screen. You can add shortcuts to frequently used functions or Web pages to the [Home] screen.
Page 49 How to Use the [Home] Screen 5. Application list icon Press to display the application list. You can create shortcuts to the applications on the [Home] screen. To use an application displayed in the [Widgets] tab and [Program] tab, create a shortcut for the application on the [Home] screen.
Page 50: Possible Operations On The Standard Application Screen
2. Getting Started • Counter • Inquiry • Address Book Management • Tray Paper Settings • Current Job / Job History • During interrupt copying • During On-hook dialing for fax transmission • The [Home] screen is set as the default screen when the machine is turned on. You can change this default setting under Function Priority.
Page 51: Adding Icons To The [Home] Screen
How to Use the [Home] Screen Flick your finger to the right or left on the screen to switch between screens. DNE102 • Long tap Place your finger on the screen and hold it there until the next screen appears. You can display the menu screen of the application you are using.
Page 52 2. Getting Started You can display the icons for the machine's functions and the embedded software applications after you delete them from the [Home] screen. Press [Home] ( ) at the bottom of the screen in the center. Press Press the [Apps] tab to add a shortcut to an application other than the Classic Applications.
Page 53 How to Use the [Home] Screen Press Press the [Program] tab. To display a program registered to the standard applications or quick applications, hold down the application icon. To display a program registered to the Classic Applications, hold down the [Classic Applications] icon. The image of where the shortcut is to be placed on the [Home] screen is displayed.
Page 54: How To Use Each Application
2. Getting Started How to Use Each Application You can open the function screens by pressing icons such as [Copy], [Fax], or [Scanner] on the [Home] screen. Three kinds of screens ("Standard Application Screen", "Classic Application Screen", and "Quick Application Screen") can be used by each function. Standard Application Screen Functions and settings that are used frequently are shown on the top screen.
Page 55: [Copy] Screen
How to Use Each Application • [Copier (Classic)] icon, [Fax (Classic)] icon, [Scanner (Classic)] icon, and [Printer (Classic)] icon are displayed in the Application list. For details about how to register them to the [Home] screen, see page 49 "Adding Icons to the [Home] Screen". [Copy] Screen You can switch the two screens described in this section by flicking the screen up or down.
Page 56 2. Getting Started Icon Description Preview prints change according to the settings you make. You can combine two 1-sided originals or one 2-sided original to one side of a sheet. The machine selects a reproduction ratio automatically and copies the originals onto a single sheet of copy paper. DPK064 Icon Description...
Page 57: [Fax] Screen
How to Use Each Application Icon Description You can find other settings. [Fax] Screen DLV048 Icon Description The specified destination is shown here. By tapping the destination, you can register it to the Address Book or remove it from the destinations.
Page 58 2. Getting Started Icon Description This function allows you to dial while listening to the dial tone from the internal speaker with the handset of the machine or external telephone on-hook. The total number of the selected destinations appears. Press to display a screen to confirm destinations. In the screen to confirm destinations, you can do the following: •...
Page 59 How to Use Each Application Icon Description Shows the destinations in the Address Book. The sections of the Address Book. Press to add a destination. Destinations can be added as follows: • Input destinations manually • Select from the transmission history •...
Page 60 2. Getting Started Icon Description You can switch to immediate transmission mode. Unless immediate transmission is selected, memory transmission mode is selected by default. You can select an original type that is suitable for your originals. Press to select the resolution according to the size of the text on your original.
Page 61 How to Use Each Application Icon Description Press to select the orientation of the original. Press to specify the sender. You can specify settings to automatically send files directly or via F-code confidential communication at a specified time. Specify the Internet Fax/E-Mail subject. Specify the Internet Fax/E-Mail Text.
Page 62: [Scanner] Screen
2. Getting Started Icon Description You can receive a transmission notification by e- mail. Once memory transmission is complete, you can have the result printed. Specifying Internet Fax/E-Mail Destinations as BCC Addresses. [Scanner] Screen DLV053 Icon Description Displays the type of scanner destination. Press to switch between e-mail destinations and folder destinations.
Page 63 How to Use Each Application Icon Description The total number of the selected destinations appears. Press to display a screen to confirm destinations. In the screen to confirm destinations, you can do the following: • Switch the "To", "Cc", and "Bcc" fields of the e-mail destinations •...
Page 64 2. Getting Started Icon Description Shows the destinations in the Address Book. If a password or protection code is specified to a folder destination, enter the password or protection code on the screen displayed after tapping the folder destination. The sections of the Address Book. Press to add a destination.
Page 65 How to Use Each Application Icon Description Press to select a file type. Press to select the resolution to scan the original. Press to select the sides of the original to scan, such as one side or both sides. Press to select the scanning size of the original. Press to specify a file name.
Page 66 2. Getting Started Icon Description Press to enter the subject of the e-mail. Press to enter the main text of the e-mail. DPK070 Icon Description Press to specify the magnification ratio for scanning the original. Press to erase the image from a specified width around the document and in the center of the document when the document is scanned.
Page 67 How to Use Each Application DPK071 Icon Description To switch the scan setting for additional originals to [1 Sided Original] after scanning one side of the last page of a batch of two-sided originals using the exposure glass, press [Change Setting], and then press [1 Sided Original].
Page 68: Registering Functions In A Program
2. Getting Started Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. Standard Applications • Copy: 25 programs • Fax: 100 programs • Scanner: 100 programs Quick Applications • Quick Copy: 25 programs •...
Page 69 Registering Functions in a Program Press [Reg. Current Setting to Program]. Press the program number you want to register. Enter the program name. Select the icon for the program. Press [Prev. Screen]. When using the quick application, press [Previous Scr.]. Press [OK].
Page 70 2. Getting Started • Programs are not deleted by turning the power off or by pressing [Reset] unless the program is deleted or overwritten. • When you are using the Classic Applications, program numbers with next to them indicate that the programs have been registered.
Page 71: Turning On/Off The Power
Turning On/Off the Power Turning On/Off the Power • When you push the main power switch, wait at least 10 seconds after it is confirmed that the main power indicator has lit up or gone out. The main power switch is on the right side of the machine. When this switch is turned on, the main power turns on and the main power indicator on the right side of the control panel lights up.
Page 72 2. Getting Started • Do not hold down the main power switch while turning off the main power. Doing so forcibly turns off the machine's power and may damage the hard disk or memory and cause malfunctions. Push the main power switch. The main power indicator goes out.
Page 73: Logging In The Machine
Logging In the Machine Logging In the Machine When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, or LDAP Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password.
Page 74: Logging Out Using The Control Panel
2. Getting Started Press [Login] on the top right on the screen. Press [User Name]. Enter a Login User Name, and then press [Done]. Press [Password]. Enter a Login Password, and then press [Done]. Press [Login]. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, or LDAP Authentication is set.
Page 75 Logging In the Machine Press [OK].
Page 76: Placing Originals
2. Getting Started Placing Originals Placing Originals on the Exposure Glass • Keep your hands away from the hinges and exposure glass when lowering the ADF. Not doing so may result in an injury if your hands or fingers are pinched. •...
Page 77 Placing Originals • Do not mix different size originals. DPK120 1. Original guide Adjust the original guide to the original size. Place the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark. The first page should be on the top. DPK121 1.
Page 78 2. Getting Started...
Page 79: Copy
3. Copy This chapter describes frequently used copier functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
Page 80: Auto Reduce / Enlarge
3. Copy Auto Reduce / Enlarge The machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified. The machine will rotate, enlarge, or reduce the image of the originals to fit them to the paper.
Page 81: Duplex Copying
Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
Page 82: Specifying The Original And Copy Orientation
3. Copy Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen". Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto both sides of the paper.
Page 83 Duplex Copying When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen".
Page 84: Combined Copying
3. Copy Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.
Page 85: One-Sided Combine
Combined Copying CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side Copies four 1-sided originals to one side of a sheet.
Page 86: Two-Sided Combine
3. Copy 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen".
Page 87 Combined Copying 2 Sided 8 Pages Combine 2 Sides Copies four 2-sided originals to one sheet with 4 pages per side. 2 Sided 16 Pages Combine 2 Sides Copies eight 2-sided originals to one sheet with 8 pages per side. When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen".
Page 88: Copying Onto Custom Size Paper
3. Copy Copying onto Custom Size Paper Paper that has a horizontal length of 70.0–216.0 mm (2.76–8.50 inches) and a vertical length of 148.0–356.0 mm (5.83–14.01 inches) can be fed in from the bypass tray. When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen".
Page 89: Copying Onto Envelopes
Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Place the original on the exposure glass and place the envelope in the bypass tray or paper tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see page 148 "Recommended Paper Sizes and Types".
Page 90 3. Copy When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen".
Page 91: Sort
Sort Sort The machine assembles copies as sets in sequential order. CKN018 When Using the Copy Application About how to use the application's screen, see page 53 "[Copy] Screen". Changing the Number of Sets You can change the number of copy sets during copying. •...
Page 92: Storing Data In The Document Server
3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents on the Document Server screen. For details about the Document Server, see page 131 "Storing Data".
Page 93: Fax
4. Fax This chapter describes frequently used facsimile functions and operations. For information not included in this chapter, see Fax available on our website. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
Page 94 4. Fax Press [ Next]. Press the key for the classification you want to use under "Select Title". The keys you can select are as follows: • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title.
Page 95: Deleting A Fax Destination
Basic Procedure for Transmissions (Memory Transmission) Deleting a Fax Destination • If you delete a destination that is a specified delivery destination, messages to its registered Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function before deleting any destinations.
Page 96: Transmitting While Checking Connection To Destination (Immediate Transmission)
4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.
Page 97: Canceling A Transmission
Canceling a Transmission Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing [Start]. When Using the Fax Application About how to use the application's screen, see page 55 "[Fax] Screen". Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
Page 98 4. Fax You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit. All the scanned data is deleted from memory. When Using the Fax Application About how to use the application's screen, see page 55 "[Fax] Screen".
Page 99: Storing A Document
Storing a Document Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.
Page 100: Sending Stored Documents
4. Fax Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
Page 101 Storing a Document Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. •...
Page 102: Printing The Journal Manually
4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: [All], [Print per File No.], or [Print per User]. Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
Page 103: Print
5. Print This chapter describes frequently used printer functions and operations. For information not included in this chapter, see Print available on our website. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. •...
Page 104 5. Print Click [USB Quick Install] on the installer screen. The software license agreement appears in the [License Agreement] dialog box. After reading the agreement, click [I accept the agreement.], and then click [Next >]. Select the method to install a printer driver, and then click [Next >]. Select the machine model you want to use, and then click [Next >].
Page 105: Displaying The Printer Driver Properties
Displaying the Printer Driver Properties Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member.
Page 106: Standard Printing
5. Print Standard Printing • Duplex printing is selected as the default setting. If you want to print on only one side, select [Off] for the two-sided printing setting. • If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete.
Page 107: Printing On Both Sides Of Sheets
Printing on Both Sides of Sheets Printing on Both Sides of Sheets This section explains how to print on both sides of each page using the printer driver. • The types of paper that can be printed on both sides are as follows: •...
Page 108: Combining Multiple Pages Into Single Page
5. Print Combining Multiple Pages into Single Page This section explains how to print multiple pages onto a single sheet. The combine printing function allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet. When Using the PCL 6 Printer Driver Click the menu button of the application you are using, and then click [Print].
Page 109 Combining Multiple Pages into Single Page From Left to Right/Top to From Right to Left/Top to Orientation Bottom Bottom Landscape 4 Pages per Sheet Right, then Down Down, then Right Left, then Down Down, then Left...
Page 110: Printing On Envelopes
5. Print Printing on Envelopes Configure the paper settings appropriately using both the printer driver and the control panel. Configuring Envelope Settings Using the Control Panel Load envelopes in the paper tray. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [User Tools] icon ( ).
Page 111: Saving And Printing Using The Document Server
Saving and Printing Using the Document Server Saving and Printing Using the Document Server The Document Server enables you to store documents on the machine's hard disk, and allows you to edit and print them as necessary. • Do not cancel the file transfer process while the data is being sent to the Document Server. The process may not be canceled properly.
Page 112: Managing Documents Stored In Document Server
5. Print If the folder is protected by a password, enter the password in the "Folder Password:" box. Click [OK]. Change any other print settings if necessary. Click [OK]. Start printing from the application's [Print] dialog box. • You can print the documents stored in the Document Server using the control panel. For details, see page 133 "Printing Stored Documents".
Page 113: Using The Quick Print Release Function
Using the Quick Print Release Function Using the Quick Print Release Function The quick applications that are installed on this machine allow you to operate some of the printer functions from a single screen. Using the Quick Print Release function, you can view the list of documents that are stored on the machine.
Page 114 5. Print • If you change settings for [Administrator Authentication Management] or [Enhance File Protection] using an external application such as Web Image Monitor while using the Quick Print Release function, this function is terminated automatically.
Page 115: Using The Print/Scan(Memory Storage Device) Function
Using the Print/Scan(Memory Storage Device) Function Using the Print/Scan(Memory Storage Device) Function The Print/Scan(Memory Storage Device) function allows you to read and print files that are stored on a memory storage device such as an SD card or USB flash memory device. Also, you can save the scanned data on a memory storage device.
Page 116 5. Print Insert a memory storage device in the media slot. Press [USB] or [SD Card], depending on the type of the storage device that you are using. Specify the location to save the scanned data. Place the original. If necessary, press [Scan Settings] to change the settings such as the file type or scan resolution.
Page 117 Using the Print/Scan(Memory Storage Device) Function • Certain types of USB flash memory device and SD cards cannot be used.
Page 118 5. Print...
Page 119: Scan
6. Scan This chapter describes frequently used scanner functions and operations. For information not included in this chapter, see Scan available on our website. Basic Procedure When Using Scan to Folder • Before performing this procedure, see "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.
Page 120 6. Scan You can also confirm the IPv4 address. The address displayed under [IPv4 Address] is the IPv4 address of the computer. Enter the command "set user", and then press the [Enter] key. Be sure to put a space between "set" and "user". Confirm the user name.
Page 121: Registering An Smb Folder
Basic Procedure When Using Scan to Folder Step 3: Specifying access privileges for the created shared folder If you want to specify access privileges for the created folder to allow other users or groups to access the folder, configure the folder as follows: Right-click the folder created in Step 2, and then click [Properties].
Page 122 6. Scan Press the key for the classification you want to use under "Select Title". The keys you can select are as follows: • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title.
Page 123 Basic Procedure When Using Scan to Folder Check that [SMB] is selected. Press [Change] or [Browse Network], and then specify the folder. To specify a folder, you can either enter the path manually or locate the folder by browsing the network.
Page 124: Deleting An Smb Registered Folder
6. Scan If the network does not allow automatic obtaining of IP addresses, include the destination computer's IP address in the path. For example: if the IP address of the destination computer is "192.168.0.191", and the folder name is "Share", the path will be \\192.168.0.191\Share. Press [OK].
Page 125: Entering The Path To The Destination Manually
Basic Procedure When Using Scan to Folder You can search by the registered name, user code, fax number, folder name, e-mail address, or IP- Fax destination. Press [Folder]. Press the protocol which is not currently selected. A confirmation message appears. Press [Yes].
Page 126: Basic Procedure For Sending Scan Files By E-Mail
6. Scan Basic Procedure for Sending Scan Files by E- mail When Using the Scanner Application About how to use the application's screen, see page 60 "[Scanner] Screen". Registering an E-mail Destination Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon.
Page 127 Basic Procedure for Sending Scan Files by E-mail • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. You can select [Frequent] and one more key for each title. Press [Email].
Page 128: Deleting An E-Mail Destination
6. Scan Deleting an E-mail Destination Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Address Book Management] icon. Check that [Program / Change] is selected. Select the name whose e-mail address you want to delete.
Page 129: Basic Procedure For Storing Scan Files
Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. We recommend that you protect stored files from unauthorized access by specifying passwords. • Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using the hard disk to store important files.
Page 130: Checking A Stored File Selected From The List
6. Scan Press [OK]. If necessary, press [Scan Settings] to specify scanner settings such as resolution and scan size. Press [Start]. Checking a Stored File Selected from the List This section explains how to preview a file selected from the list of stored files. Press [Select Stored File].
Page 131: Specifying The File Type
Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a memory storage device.
Page 132: Specifying Scan Settings
6. Scan Specifying Scan Settings When Using the Scanner Application About how to use the application's screen, see page 60 "[Scanner] Screen".
Page 133: Document Server
7. Document Server This chapter describes frequently used Document Server functions and operations. For information not included in this chapter, see Copy/ Document Server available on our website. Storing Data This section describes the procedure for storing documents on the Document Server. •...
Page 134 7. Document Server Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book. To specify a name not shown in the screen, press [Manual Entry], and then enter a user name. Press [File Name].
Page 135: Printing Stored Documents
Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [2 Sided Copy Top to Top], [2 Sided Copy Top to Bottom], [Booklet], [Magazine] •...
Page 136 7. Document Server...
Page 137: Web Image Monitor
8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For information not included in this chapter, see Connecting the Machine/ System Settings available on our website or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
Page 138 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
Page 139: Adding Paper And Toner
9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. •...
Page 140: Loading Paper Into Paper Trays
9. Adding Paper and Toner • You might at times hear a rustling noise from paper moving through the machine. This noise does not indicate a malfunction. Loading Paper into Paper Trays Every paper tray is loaded in the same way. In the following example procedure, paper is loaded into Tray 1.
Page 141 Loading Paper Squeeze the clip on the side paper guide and slide it to match the paper size. DPL037 Squeeze the end guide and slide it inward to match the standard size. DPL038 When loading paper that is larger than A4 or 8 ×...
Page 142: Loading Paper Into The Bypass Tray
9. Adding Paper and Toner DPK909 Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters. Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.
Page 143 Loading Paper • The maximum number of sheets you can load at the same time depends on paper type. Do not stack paper over the limit mark. For the maximum number of sheets you can load, see page 148 "Recommended Paper Sizes and Types". •...
Page 144: Printing From The Bypass Tray Using The Printer Function
9. Adding Paper and Toner • When you use the bypass tray, it is recommended to load the paper in orientation. • When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the paper type. • Letterhead paper must be loaded in a specific orientation. For details, see page 145 "Loading Orientation-fixed Paper or Two-sided Paper".
Page 145 Loading Paper Select the paper size. Press [OK]. Press [User Tools] ( ) on the top right of the screen. Press [Home] ( ) at the bottom of the screen in the center. Specifying a custom size paper using the control panel Press [Home] ( ) at the bottom of the screen in the center.
Page 146 9. Adding Paper and Toner Specifying thick paper, thin paper, or OHP transparencies for paper type using the control panel • Use A4 or 8 × 11 size OHP transparencies, and specify their size. • Usually only one side of OHP transparencies can be used for printing. Be sure to load them with the print side down.
Page 147: Loading Orientation-Fixed Paper Or Two-Sided Paper
Loading Paper Loading Orientation-fixed Paper or Two-sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not be printed correctly, depending on how the originals and paper are placed. Settings for the User Tools •...
Page 148 9. Adding Paper and Toner Original orientation Exposure glass Unreadable • Copy orientation • Scanner • Paper orientation • Copier mode Copy side Paper trays Bypass tray One-sided Two-sided *1 If you place originals in the ADF and copy on orientation-fixed paper from the bypass tray without specifying the paper size, the image might be copied upside down.
Page 149 Loading Paper • For details about how to make two-sided copies, see "Duplex Copying", Copy/ Document Server. • In printer mode: • To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must specify [Letterhead] as the paper type in the printer driver's settings. •...
Page 150: Recommended Paper
9. Adding Paper and Toner Recommended Paper Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use paper that curls, either because it is too dry or too damp, a paper jam may occur. •...
Page 151 Recommended Paper *2 Set the paper size dial on the tray to " ", and select the paper size with the control panel. Trays 2-5 Paper type and weight Paper size Paper capacity 64–120 g/m (17 lb. Bond– 500 sheets 44 lb.
Page 152 9. Adding Paper and Toner Bypass tray Paper type and weight Paper size Paper capacity 60–220 g/m (16 lb. Bond– 100 sheets 80 lb. Cover) A4 , A5 , A6 , B5 JIS , Thin Paper–Thick Paper 3 B6 JIS , 8 ×...
Page 153 Recommended Paper Paper Thickness Paper Thickness Paper weight Thin Paper 60–63 g/m (16 lb. Bond) Plain Paper 1 64–74 g/m (17–20 lb. Bond) Plain Paper 2 75–90 g/m (20-24 lb. Bond) Middle Thick 91–105 g/m (24–28 lb. Bond) Thick Paper 1 106–135 g/m (28–36 lb.
Page 154: Thick Paper
9. Adding Paper and Toner copy run to replenish paper when making a large number of copies. You can specify the paper type of the paper trays under [Paper Type]. For details, see "Tray Paper Settings", Connecting the Machine/ System Settings. For the setting procedure of the Auto Tray Switching function, see "General Features", Copy/ Document Server.
Page 155 Recommended Paper Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Misfeeds might occur depending on the length and shape of the flaps. • Before loading envelopes, press down on them to remove any air from inside, flatten out all four edges.
Page 156 9. Adding Paper and Toner When loading envelopes, specify the envelope size and thickness. For details, see "Copying onto Envelopes", Copy/ Document Server. In printer mode The way to load envelopes varies depending on the orientation of the envelopes. When printing onto envelopes, load them according to the applicable orientation shown below: How to load envelopes Orientation...
Page 157 Recommended Paper • Copied or printed sheets are delivered to the internal tray even if you specified a different tray. • Flatten out prints if they are creased or curled. • Check the envelopes are not damp. • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.
Page 158: Adding Toner
9. Adding Paper and Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
Page 159 Adding Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...
Page 160 9. Adding Paper and Toner Hold the print cartridge with one hand as you release the print cartridge lever with another hand. DPK918 Squeeze the clip on the print cartridge and lift it. DPK919 Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out. DPK920...
Page 161 Adding Toner Remove the new print cartridge from the toner kit. DPK921 Shake the new print cartridge at least 10 times to the left and right so that the toner inside it spreads uniformly. DPK922 Insert the new print cartridge into the machine. Press the new print cartridge until it clicks into place.
Page 162: Sending Faxes Or Scanned Documents When Toner Has Run Out
9. Adding Paper and Toner Lock the lever of the print cartridge. DPK925 Close the front cover. • If "Print Cartridge is almost empty." appears on the system message widget, the toner has almost run out. Have a replacement print cartridge at hand. •...
Page 163: Disposing Of Used Toner
Adding Toner Disposing of Used Toner This section describes what to do with used toner. Toner cannot be re-used. Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the container when you dispose of it. (mainly Europe and Asia) If you want to discard your used toner container, please contact your local sales office.
Page 164 9. Adding Paper and Toner...
Page 165: 10. Troubleshooting
10. Troubleshooting This chapter describes basic troubleshooting procedures. When a Status Icon Is Displayed This section describes the status icons displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Status Icon Status : Paper Misfeed icon Appears when a paper misfeed occurs.
Page 166: When The Indicator Lamp For [Check Status] Is Lit Or Flashing
10. Troubleshooting When the Indicator Lamp for [Check Status] Is Lit or Flashing If the indicator lamp for [Check Status] lights up or flashes, press [Check Status] to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen DDJ007 1.
Page 167 When the Indicator Lamp for [Check Status] Is Lit or Flashing Problem Cause Solution Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left. Load paper.
Page 168: When The Machine Makes A Beeping Sound
10. Troubleshooting When the Machine Makes a Beeping Sound The following table describes the meaning of the various beep patterns that the machine issues to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep Panel/screen input A screen key was pressed.
Page 169: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine Problem Cause Solution When the machine is turned Functions other than the Wait a little longer. on, the only icon that copier function are not yet appears on the home screen ready.
Page 170 10. Troubleshooting Problem Cause Solution An error message is still Paper is still jammed in the Remove the jammed paper by displayed, even if misfed tray. following the procedures displayed on paper is removed. the control panel. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting.
Page 171 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's side or end fences • Remove the misfed paper. For may not be set properly. details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting. •...
Page 172 10. Troubleshooting Problem Cause Solution When printing to envelopes, The envelopes are curled. Make sure you fully flatten curled the envelopes may be fed in envelopes before you load them. Do together, or the envelopes not stack envelopes over the specified may not be fed.
Page 173 When You Have Problems Operating the Machine Problem Cause Solution Cannot use Web Image When print volume limits are • For details about specifying print Monitor to print documents specified, users cannot print volume limits, see "Managing stored in Document Server. beyond their print volume Print Volume per User", Security limit.
Page 174: When Multiple Functions Cannot Be Executed Simultaneously
10. Troubleshooting When Multiple Functions Cannot Be Executed Simultaneously If you cannot carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
Page 175: Messages Displayed When You Use The Copy/Document Server Function
Messages Displayed When You Use the Copy/Document Server Function Messages Displayed When You Use the Copy/ Document Server Function • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 148 "Recommended Paper Sizes and Types".
Page 176 10. Troubleshooting Message Cause Solution "Maximum number of sets is The number of copies You can change the maximum copy n." exceeds the maximum copy quantity from [Max. Copy Quantity] in quantity. [General Features] under [Copier / ("n" is replaced by a Document Server Features].
Page 177: Messages Displayed When You Use The Facsimile Function
Messages Displayed When You Use the Facsimile Function Messages Displayed When You Use the Facsimile Function Message Cause Solution "Cannot find the specified The name of the computer or Check that the computer name and the path. Please check the folder entered as the folder name for the destination are settings."...
Page 178: When Network Setting Problems Occur
10. Troubleshooting Message Cause Solution "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.
Page 179 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are User name registration is • Correct that the correct SIP Server any network problems." refused by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [Fax [13-17] Features].
Page 180 10. Troubleshooting Message Cause Solution "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings]. For details [13-26] incorrect IP address has been about IP address, see "Interface...
Page 181 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are E-mail transmission was • Check that User Name and any network problems." rejected by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or login listed correctly.
Page 182 10. Troubleshooting Message Cause Solution "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings.
Page 183 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...
Page 184: When The Remote Fax Function Cannot Be Used
10. Troubleshooting Message Cause Solution "Check whether there are • An IP address has not • Check that the correct IP address any network problems." been registered for the is specified for the machine in main machine. [System Settings]. For details [16-00] about the IP address of the main •...
Page 185 Messages Displayed When You Use the Facsimile Function Message Cause Solution "Authentication with remote The user does not have For details about how to set machine failed. Check permission to use the function permissions, see "Limiting Available remote machine's auth. on the main machine.
Page 186 10. Troubleshooting Message Cause Solution "Connection with the remote The settings or machine For details about the settings and machine has failed. There is configurations for using the machine configurations for using the a problem with the remote remote fax function to remote fax function to connect to a machine structure.
Page 187: Messages Displayed When You Use The Printer Function
Messages Displayed When You Use the Printer Function Messages Displayed When You Use the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Messages Displayed on the Control Panel When You Use the Printer Function •...
Page 188 10. Troubleshooting Message Cause Solution "Load following paper in n. The printer driver settings are Check that the printer driver settings To force print, select incorrect or the tray does not are correct, and then load paper of another tray and press contain paper of the size the size selected in the printer driver [Continue]."...
Page 189: Messages Printed On The Error Logs Or Reports When You Use The Printer Function
Messages Displayed When You Use the Printer Function When using direct print from a memory storage device Message Cause Solution "Exceeded the limit value for • The size of the selected Files or groups of files larger than 1 GB total data size of the file exceeds 1 GB.
Page 190 10. Troubleshooting When print jobs are canceled Message Cause Solution "91: Error" Printing was canceled by the Check that the data is valid. auto job cancel function due to a command error. "A job via the network that Jobs with errors were stored Contact your administrator to check was not printed exists because an error occurred...
Page 191 Messages Displayed When You Use the Printer Function Message Cause Solution "You reach the usage limit. The number of pages the For details about print volume use This job has been user is permitted to print has limitation, see "Managing Print Volume cancelled."...
Page 192 10. Troubleshooting Message Cause Solution "Duplex has been cancelled." Duplex printing was canceled. Change the setting for "Apply Duplex" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Page 193 Messages Displayed When You Use the Printer Function Message Cause Solution "Exceeded max. capacity of The hard disk became full Delete some of the files stored in the Document Server. Cannot after a file was stored. Document Server or reduce the size store."...
Page 194 10. Troubleshooting Message Cause Solution "The print job has been The maximum page Delete some of the files stored in the cancelled because capture capacity of the Document Document Server or reduce the number file(s) could not be stored: Server was exceeded. of pages that you want to send.
Page 195 Messages Displayed When You Use the Printer Function When there is not enough memory Message Cause Solution "84: Error" There is no work area Decrease the number of files sent to the available for image machine. processing. When there is a problem with a parameter Message Cause Solution...
Page 196 10. Troubleshooting When a user cannot be registered Message Cause Solution "Auto-registration of user Automatic registration of For details about automatic registration information has failed." information for LDAP of user information, see "Auto Authentication or Windows Registration to the Address Book", Authentication failed Security Guide.
Page 197 Messages Displayed When You Use the Printer Function Message Cause Solution "Command Error" An RPCS command error Check using the following procedure: occurred. • Check if the communication between the computer and the machine is working correctly. • Check if the correct printer driver is being used.
Page 198 10. Troubleshooting Message Cause Solution "Failed to obtain file system." PDF direct printing could not Turn off the power, and then back on be performed because the again. If the message appears again, file system could not be contact your service representative. obtained.
Page 199: Messages Displayed When You Use The Scanner Function
Messages Displayed When You Use the Scanner Function Messages Displayed When You Use the Scanner Function Messages Displayed on the Control Panel When You Use the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
Page 200 10. Troubleshooting Message Cause Solution "Exceeded max. number of The maximum number of Check the maximum number of alphanumeric characters for specifiable alphanumeric characters which can be entered, and the path." characters in a path has then enter it again. For details about been exceeded.
Page 201 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner journal is full." "Print & Delete Scanner Print or delete Scanner Journal. For Journal" in [Scanner details about Scanner Features, see "Please check Scanner Features] is set to [Do not "General Settings", Scan.
Page 202 10. Troubleshooting When documents cannot be scanned properly Message Cause Solution "All the pages are detected No PDF file was created Check whether the original is set as blank. No file was because all the pages of the upside down. created."...
Page 203 Messages Displayed When You Use the Scanner Function Message Cause Solution "Exceeded max. number of The maximum number of Check the files stored by the other files which can be used in files that can be stored in the functions, and then delete unneeded Document Server at the Document Server has been files.
Page 204 10. Troubleshooting When documents cannot be scanned because the memory is full Message Cause Solution "Memory is full. Cannot Because of insufficient hard Try one of the following measures: scan. The scanned data will disk space, the first page • Wait for a while, and then retry be deleted."...
Page 205 Messages Displayed When You Use the Scanner Function When data transmission fails Message Cause Solution "Authentication with the The entered user name or • Check that the user name and destination has failed. Check password was invalid. password are correct. settings.
Page 206 10. Troubleshooting When data cannot be sent because a currently used file is selected Message Cause Solution "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. File name cannot be name of a file whose status cleared), and then change the file changed."...
Page 207 Messages Displayed When You Use the Scanner Function Message Cause Solution "Exceeded maximum Too many files are waiting to Try again after they have been sent. number of file to store. be sent. Delete all unnecessary files." When the WSD scanner function cannot be used Message Cause Solution...
Page 208 10. Troubleshooting Message Cause Solution "Could not send the data A time out occurred when • Reduce the number of originals, because the PC timed out WSD Scanner was used. and then scan again. before it was sent." Time outs occur when too •...
Page 209: Messages Displayed On The Client Computer
Messages Displayed When You Use the Scanner Function Message Cause Solution "Cannot write on the The memory storage device • Check to see if the memory memory storage device. is faulty, or the file name storage device is defective. Check the memory storage contains a character that •...
Page 210 10. Troubleshooting Message Cause Solution "Any of Login User Name, The entered login user Check your login user name, login Login Password or Driver name, password, or driver password, or driver encryption key, Encryption Key is incorrect." encryption key was invalid. and then enter them correctly.
Page 211 Messages Displayed When You Use the Scanner Function Message Cause Solution "Error has occurred in the An error has occurred in the • Check whether the network cable scanner driver." driver. is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows.
Page 212 10. Troubleshooting Message Cause Solution "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following: •...
Page 213 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner connect to the network again. function is being used such •...
Page 214 10. Troubleshooting Message Cause Solution "Cannot find "XXX" scanner The machine is not • Check that the previously used used for the previous scan. connected to the network scanner is connected to the "YYY" will be used instead." correctly. network correctly. ("XXX"...
Page 215 Messages Displayed When You Use the Scanner Function Message Cause Solution "Scanner is not available. Network communication is • Check whether the machine's host Check the scanner not available because the name is specified in the Network connection status." machine's IP address could Connection Tool.
Page 216: When Other Messages Appear
10. Troubleshooting When Other Messages Appear Message Cause Solution "Firmware update will start. Automatic firmware update • If you want to start the firmware Press [OK]. It will start is activated and it is time for update, press [OK], or let it start automatically after 30 an automatic update.
Page 217: When There Is A Problem Scanning Or Storing Originals
When Other Messages Appear Message Cause Solution "Clean the scanning glass. The scanning glass or guide Clean the scanning glass or guide (Located next to the plate of the ADF is dirty. plate. See "Maintaining Your exposure glass.)" Machine", Maintenance and Specifications.
Page 218: When The Address Book Is Updated
10. Troubleshooting When the Address Book Is Updated Message Cause Solution "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.
Page 219: When Data Cannot Be Sent Due To A Problem With The Destination
When Other Messages Appear When Data Cannot Be Sent Due to a Problem with the Destination Message Cause Solution "Some invalid destination(s) The specified group contains In the message that appears at each contained. Do you want to either an e-mail destination transmission, press [Select].
Page 220 10. Troubleshooting Message Cause Solution "XXX cannot be YYY The device certificate (S/ A new device certificate (S/MIME) because the device MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see "Protecting currently valid."...
Page 221: When Problems Occur While Logging In
When Other Messages Appear When Problems Occur While Logging In Message Cause Solution "Authentication has failed." The entered login user name For details about the correct login user or login password is not name and login password, see "Basic correct. Authentication", Security Guide.
Page 222 10. Troubleshooting Message Cause Solution "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still displayed, the the server status." has failed. network may be busy. •...
Page 223: 11. Information For This Machine
11. Information for This Machine This chapter describes environmental precautions and regulations. Information on Environmental Regulations ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® This company is a participant in the ENERGY STAR Program. This machine is compliant with the regulations specified by the ®...
Page 224 11. Information for This Machine • The default period the machine waits before entering Low Power Mode is 1 minute. This default time can be changed. Sleep mode • If this machine remains idle for a specified period or when [Energy Saver] ( ) is pressed, it enters Sleep mode to further reduce its electrical consumption.
Page 225 Information on Environmental Regulations Type 1 Type 2 Time of switch out from Low Power 10 seconds 10 seconds mode Reduced electrical consumption in 3.4 W 3.4 W Sleep mode Time of switch into Sleep mode 1 minute 1 minute Time of switch out from Sleep mode 21 seconds 25.4 seconds...
Page 226: User Information On Electrical And Electronic Equipment (Mainly Europe)
11. Information for This Machine • Specifications can vary depending on which options are installed on the machine. • For details about how to change the default interval, see "Timer Settings", Connecting the Machine/ System Settings. • The machine enters sleep mode directly in the following situations: •...
Page 227: Environmental Advice For Users (Mainly Europe)
Toner and ink cartridge return program Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with local regulations. For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/...
Page 228 11. Information for This Machine Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it. The machine is designed to allow you to reduce electricity costs by switching to Ready mode after it prints the last page.
Page 229: Index
INDEX Data security for copying........Destination............2 Sided Print............Display panel............500-sheet paper feed unit........Distributed scan management......Document Server.. 12, 17, 90, 109, 110, 131, 133, 173, 190 Adding toner............Drag............... Address Book..13, 91, 93, 119, 121, 122, 124, DSM...............
Page 230 Indicator lamp............. Information on environmental regulations..OCR unit..............Information screen..........OHP transparencies........16, 148 Internet Fax............One-Sided combine..........IP-Fax..............Options..............Orientation-fixed paper........Original orientation..........Journal..............Paper capacity............ Label paper............Paper guides............LAN-Fax............11, 18 Paper size............LDAP server............Paper size dial............Left cover..............
Page 231 Running out of toner..........Two-sided paper..........Two-sided printing..........Sample Print............Scan Settings............Unauthorized copy prevention......Scan to E-mail............Used toner............Scan to Folder..........User certificate............. 22, 117 Scanner..User Code Authentication........60, 117, 124, 127, 197, 200, 202, 203, 204, 205, 206, 207, 211 User information on electrical and electronic Sending scan files...........
Page 232 MEMO...
Page 233 MEMO...
Page 234 MEMO D256-7834...
Page 236 D256-7834...

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Mp 601spf

Ricoh MP 501SPF User Manual

1 What You Can Do with this Machine

2 Getting Started

3 Copy

4 Fax

5 Print

6 Scan

7 Document Server

8 Web Image Monitor

9 Adding Paper and Toner

10 Troubleshooting

11 Information for this Machine

Quick Links

User Guide

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