Appendix A -- Frequently Asked Questions - Planet Networking & Communication IP-1000PT User Manual

Appendix A -- Frequently Asked Questions

Q1: No operation after powering on.
A1: Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.
Note only VIP-1000PT supports PoE function.
Q2: What's the default setting?
A2: The default IP is 172.16.0.1; default username and password are admin and 123.
Q3: No Dial Tone?
A3: Check if the handset cord is properly connected.
Q4: Cannot Make a Call.
A4: Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for
more information or assistance.
Q5: Cannot Receive Any Phone Call.
A5: Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for
more information or assistance
Q6: No voice during an active call.
A6: Check if the servers support the current audio codec type, or contact your administrator, supplier, or
ITSP for more information or assistance.
Q7: Cannot connect to the configuration Website.
A7: Check if the Ethernet cable is properly connected.
Check if the URL is correctly written. The format of URL is: http:// the Internet port IP address
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browsers such as Firefox or Mozilla, or contact your
administrator, supplier, or ITSP for more information or assistance.
Q8: Forget the Password.
A8: Default password of website and menu is null.
If user changed the password and then forgot it, you cannot access the configuration website or the menu
items which need a password.
Solution:
Please perform factory default by IVR: Pick up the handset and press **** into IVR. Press 3 to perform
factory reset. The default password is admin (the key is 23646#). When done, please press 4 to perform
reboot, which also needs the password. When done, hang up the handset and VIP-1000 Series will restore
the default setting.
High Definition PoE/Non-PoE IP Phone
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VIP-1000PT/VIP-1000T