Additional Information; Troubleshooting - Pioneer DDJ-RZX Operating Instructions Manual

Additional information

Troubleshooting

! If you think that there is something wrong with this unit, check the items below and access the Pioneer DJ site and check [FAQ] for the [DDJ-RZX].
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest service center or your dealer to carry out repair work.
! The player may not operate properly due to static electricity or other external influences. In such cases, normal operation may become possible if
you turn the power off and then back on.
Problem
The power is not turned on.
This unit is not recognized.
No sound or small sound.
Distorted sound.
Sound being played is interrupted
when using DJ software.
Cannot output the microphone sound. Are the [OFF, ON, TALK OVER] selector switches
Cannot output the sound of the
external device.
Sound is interrupted when the ASIO
driver is set.
The indicator flashes and operation
is strange.
Operation of rekordbox dj becomes
unstable.
The jog dial illumination does not turn
during playback. (It does turn when
scratching.)
The [TEMPO] slider does not work
when the deck is switched while the
sync mode is set. (The TAKEOVER
indicator lights.)
44
En
Check
Is the [u] switch of the power on?
Is the power cord properly connected?
Is the included USB cable properly connected?
Are you using a USB hub?
Is the driver software installed?
Are the [TRIM] control, channel fader, crossfader,
the [LINE, PHONO, USB] selector switch (or the
[CD, USB] selector switch) and the [MASTER]
control set to the correct position?
Are the connected powered speakers, etc., prop-
erly set?
Are the connection cables properly connected?
Are the terminals and plugs dirty?
Is the driver software installed?
Is the driver software properly set?
Is the [MASTER] control set to the proper position? Adjust the [MASTER] control so that the master level indicator's orange indica-
Is the [TRIM] control set to the proper position?
Is the DJ software's latency value suitable?
set to the proper position?
Is the [LINE, PHONO, USB] selector switch (or
[CD, USB] selector switch) set to the proper
position?
Has the ASIO driver been set with rekordbox
running?
—
Are you using the latest version of the software?
Are you using softwares other than rekordbox at
the same time?
When other USB devices are connected to the
computer.
Are you using a USB hub?
There is a problem with the USB port to which this
unit is connected.
Is this unit connected to a notebook computer
running on its battery?
The USB buffer size is too small.
Is the setting in the utilities screen incorrect?
Remedy
Turn the [u] switch of the power on.
Plug in the power cord to an AC outlet. (page 7 )
Connect the included USB cable properly.
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Install the driver software. (page 46 )
Set the [TRIM] control, channel fader, crossfader, the [LINE, PHONO, USB]
selector switch (or the [CD, USB] selector switch) and the [MASTER] control to
the correct position.
Properly set the external input selection, volume, etc., on the powered speakers,
etc.
Connect the connection cables properly.
Clean the terminals and plugs before making connections.
Install the driver software. (page 46 )
Set the driver software properly. (page 41 )
tor lights at the peak level.
Adjust the [TRIM] control so that the channel level indicator's orange indicator
lights at the peak level.
Set the DJ software's latency to a suitable value.
Set the [OFF, ON, TALK OVER] selector switches to the proper position.
Set the [LINE, PHONO, USB] selector switch (or [CD, USB] selector switch) to
the proper position.
Set the ASIO driver before launching rekordbox. (page 43 )
Normal operation can sometimes be restored by unplugging the power cord,
waiting at least 1 minute, then plugging the power cord back in. If the symptom
persists, unplug the power cord and request repairs.
Free updates of rekordbox can be downloaded from the website. Use the most
recent version. (page 5 )
Quit other applications to decrease the load on the computer.
If operation continues to be unstable, try disabling the wireless network or other
wireless connections, antivirus software, the screen saver, the low power mode,
etc.
(page 5 )
Disconnect other USB devices from the computer.
When another USB audio device is connected to the computer at the same time,
it may not operate or be recognized normally.
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
If your computer has multiple USB ports, try connecting this unit to a different
USB port.
Supply power to the notebook computer from an AC power supply.
(Depending on the notebook computer's settings, the low power mode may be
set when the computer is running on its battery, automatically reducing the
performance of the computer itself.) (page 5 )
Raise the USB buffer size. (page 43 )
In utilities screen, check that the unit is not set to be forcefully operated as a
general MIDI controller.