Additional Information; Troubleshooting - Pioneer DDJ-SP1 Quick Start Manual

Additional information

Troubleshooting

! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below and the [FAQ] for the [DDJ-SP1] on the Pioneer DJ support site.
http://pioneerdj.com/support/
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem
The power is not turned on.
This unit is not recognized. (The pad
mode button does not light.)
The indicators are dim.
The sampler volume does not change
while the performance pad is being
pressed according to the strength
with which the pad is pressed.
Tracks are not displayed in the library.
Serato Video cannot be controlled.
Check
Is the included USB cable properly connected?
Is the supply of power from the connected com-
puter's USB port insufficient?
Is the included USB cable properly connected?
Are you using a USB hub?
Is a Serato DJ-certified controller, audio interface
or mixer connected to the computer?
Are you using the latest version of the Serato DJ
software?
Is the [DIMMER] switch set to the [ON] position?
Is after-touch disabled?
Have music files been imported?
Is a crate or subcrate that does not contain any
tracks selected?
Is Serato Video installed?
Remedy
Connect the included USB cable properly.
Connect to a USB port providing sufficient power.
If devices not being used for the DJ performance are connected to other USB
ports, also disconnect them to provide sufficient power.
Try running the connected computer with the power supplied from an AC power
source rather running it on the battery.
Connect the included USB cable properly.
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Connect the Serato DJ-certified devices to the computer using USB cables.
Update the software to the latest version.
Set the [DIMMER] switch to the [OFF] position.
Disconnect the USB cable connected to this unit before switching the
[DIMMER] switch from the [ON] position to the [OFF] position. The indicators
will not get brighter if the switch is set to the [OFF] position while the USB cable
is connected.
Switch to the utilities mode and enable after-touch.
Import the music files properly.
For details on importing music files, see the Serato DJ software manual.
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
Access the Pioneer DJ support site (http://pioneerdj.com/support/), acquire
Serato Video from this unit's support page then install it.
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