Palm Tungsten Tungsten T Handhelds Handbook page 263

I cannot perform a HotSync
operation. What should I check
to make sure I'm doing it
correctly (continued)?
I did a HotSync operation, but
one of my applications did not
synchronize.
I am using Outlook as my PIM,
but I cannot do a HotSync
operation.
I cannot launch the HotSync
Manager.
On a Mac computer try these steps:
Make sure HotSync Manager is enabled. If it is not, double-
1.
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
If you are using a USB cradle/cable, disconnect the cradle/
2.
cable from your computer, and then reconnect the cradle/
cable and restart your computer.
If you are using the optional serial cradle/cable, double-
3.
click the HotSync Manager icon in the Palm folder and then
click the Connection Settings tab. Make sure the port
selection matches the port where your HotSync cradle/
cable is attached.
On a Windows computer, click the HotSync Manager and
select Custom. Check that the correct conduit is active.
On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, select Conduit Settings.
Select your user name from the User pop-up menu, and
check that the correct conduit is active.
Click the HotSync Manager and select Custom. Check that
the correct conduit is active.
Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure that the correct conduit is
selected.
Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
If you are using the optional serial cradle/cable, or if you are
performing a HotSync operation using a modem, make sure
you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.
HotSync problems
253