Software Installation Problems - Palm Tungsten Tungsten T Handhelds Handbook

Appendix B Frequently Asked Questions

Software installation problems

Problem
The Palm Desktop Installer
menu did not appear when I
inserted the CD-ROM into my
Windows computer.
I cannot install Palm Desktop
software on my Windows
computer.
I cannot install Palm Desktop
software on my Mac computer.
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Solution
From the Windows desktop, click Start.
1.
Select Run.
2.
Click Browse.
3.
Locate your CD-ROM drive, and select the Autorun file.
4.
Click Open.
5.
Click OK.
6.
Try the following:
Disable any virus scanning software on your computer.
1.
Close any open applications
2.
Make sure your computer has at least 50MB of disk space
3.
available.
Delete all temporary files.
4.
Run ScanDisk (or another disk verification tool) on your
5.
computer.
Uninstall, and then reinstall Palm Desktop software.
6.
Try the following:
Disable any virus scanning software on your computer.
1.
Quit any open applications.
2.
Make sure your computer has at least 50MB of disk space
3.
available.
Uninstall, and then reinstall Palm Desktop software.
4.