Runtime Diagnostics; Remote Diagnostics - CognitiveTPG A776 ColorPOS Programming Manual

4 Chapter 2: Printer Status, Ethernet and Indicators

Runtime diagnostics

Runtime diagnostics (sometimes called level 2 diagnostics) run during normal printer operation. When the following
conditions occur, the printer automatically turns off the appropriate motors and disables printing to prevent damage
to the printer:
• Paper out
• Receipt cover open
The light on the operator panel will signal when these conditions occur as well as indicate what state or mode the
printer is in.

Remote diagnostics

Remote diagnostics (sometimes called level 3 diagnostics) keeps track of the following tallies and prints them on the
receipt during the print test. These tallies can be used to determine the printer's state of health.
• Model number
• Serial number
• CRC number
• Number of lines printed
• Number of knife cuts
• Number of hours the printer has been on
• Number of flash cycles
• Number of cutter jams
• Number of times the cover is opened
• Maximum temperature reached
For more information about
Accessing the remote diagnostic tallies
A776 (B780) Programming Guide
• Printhead too hot
• Voltages out of range
See this section
"Command descriptions" in Chapter 5: Programming commands
(Status commands: Transmit printer ID, remote diagnostics extension,
Hexadecimal 1D 49 40 n)
• Knife unable to home
*** A776 / B780 – Diagnostics Form ***
Model number : A776-0000
Serial number : 0000000000
Boot Firmware
Revision : V3.02
CRC : 0FDE
P/N : 189-7760966A
Flash Firmware
Revision : V3.02
CRC : 4E66
P/N : 189-7760967B
H/W parameters
Flash Memoriy Size : 2 Mbytes
Flash Logos/Fonts : 704 kbytes
Flash User Storage : 0 kbytes
Flash Perm'nt Fonts : 256 kbytes
Flash Journal Size : 0 kbytes
SRAM Size : 512 kbytes
Head setting : D
Motor ID : 1
Paper Type setting : Type 0, Monochrome
Color Density Adj : n/a
Print Density (Mono) : 100%
Max Speed : 250 mm/sec
Max Power : 55 W
Paper Low Sensor : Enabled
MICR : Enabled
MICR Dual Pass : Disabled
MICR DC offset : 80
Check Flip : Disabled
Slip Normal Alignment : 0Dh/13d
Compressed Alignment : 0Ch/12d
Comm. Interface
RX Buffer Size : 4096
Interface type : RS232/USB
Parameters
Baud Rate : 115200
Data Bits : 8
Stop Bit : 1
Parity : NONE
Flow Control : DTR/DSR
Reception Errors : Ignore
USB Driver Type : RS232 Emulation
Resident Code Pages : 437, 850, 852. 858
860, 863, 865, 866
1252, 862, 737, 857
1251, 1255, KZ_1048
Downloaded Fontsets : 1
To enter Printer Config Menu :
1) Flip DIP switch #1 down
2) Reset the printer, while holding
the Paper Feed button down
A776-PG00001 D 07/13