Page 1 IP Telephony Contact Centers Mobility Service manual T3 IP telephones Services to Integral 55 – CIII-package...
Page 2 The circulation of information or the production of copies – including excerpts – from this doc- ument can only be carried out with the written authorization of Avaya GmbH & Co. KG. All technical data, information and features of the product described in this document have been compiled to the best of our knowledge and were valid at the time of printing.
Page 3: Table Of Contents
......Power supply for the T3 IP telephone ..
Page 4 Contents 2.4.8 IP Address Conflicts ......Loading new software ..... . Additional login and logout functions .
Page 5 ......2.10.16 Blocking T3 IP Telephone for access via web terminal ......... .
Page 6 Contents 2.20 DHCP server ......2.20.1 Released DHCP server ..... 2.29.2.3 Connection of additional devices .
Page 7 4.2.1 Analogue additional devices ....Features of the T3 IP telephone (tunnelling) in overview 4.2.2 Additional digital devices ....
Page 8: Introduction
The Display The operating procedures and display illustrations described in this manual relate to the T3 IP Classic. The designations of the menu options may differ slightly to those for T3 IP Com- fort and T3 IP Compact. Example: You wish to set the volume of the loudspeaker.
Page 9 The details on the T3 IP Comfort, Classic and Compact displays differ in the number of lines and text length. Consequently some of the display texts are different. Operating steps that are repeated In the event that an operating step is repeated, you will be referred to the respective de- scription in another section of the manual.
Page 10: Basic Rules For Operation
Introduction Basic rules for operation Basic rules for operation It is possible to switch between menu options, thus enabling implementation of the desired setting. The procedure is identical for all terminals. More detailed information about the operation of the telephones can be found in the respec- tive operating instructions.
Page 11 Introduction Basic rules for operation Cancelling or ending a process If you have made a mistake in an entry or a set- Settings ting: Display / Acoustics Keys Dial settings Press the Esc- key (if necessary, several times) Menu in order to cancel the process. You will then re- Messages Time zones turn to the next higher menu level or to the idle...
Page 12 Introduction Basic rules for operation Entering letters With the T3 IP Comfort you can enter letters directly using the letters on the keypad. You can enter letters by means of the ”Alpha” keys on the T3 IP Classic terminal. Example: You wish to enter a doctor’s appointment.
Page 13 Press the “OK” key in order to complete this entry when the cursor is behind the last charac- ter. You will find a complete overview of the numeric key assignment in the operating instructions of the T3 IP Classic and Compact. 4.999.099.262 - 07/07 Page 13...
Page 14: T3 Ip Comfort Overview
Introduction T3 IP Comfort Overview T3 IP Comfort Overview Display keys for de- Display Level switch for stinations, functions display keys and partners Call indicator Volume/ contrast keys Function keys partially with Clear Escape Numeric keys with OK key letters...
Page 15: Main Menu T3 Ip Comfort
Introduction T3 IP Comfort Overview 1.4.1 Main menu T3 IP Comfort ⇒ on ⇒ Total call charges ⇒ off ⇒ Call charges ⇒ do not change ⇒ Charge display ⇒ Units Charges ⇒ Delete single counter ⇒ Amount ⇒ do not change ⇒...
Page 16 Introduction T3 IP Comfort Overview Submenu “Settings” ⇒ Ringing tone ⇒ Second call ⇒ Display / Acoustics ⇒ Signal tone ⇒ Do–not–disturb service ⇒ VIP ring tone ⇒ Handset volume ⇒ Set acoustics ⇒ Loudspeaker ⇒ Internal calls ⇒ Volume ringing tone ⇒...
Page 17 Introduction T3 IP Comfort Overview Submenu “Settings continued 1” ⇒ Set destination keys ⇒ Delete entry ⇒ Keys ⇒ Set new destination ⇒ Set function keys ⇒ List all functions ⇒ Set macro function ⇒ Call diversion 1 ⇒ Display key assignment ⇒...
Page 18 Introduction T3 IP Comfort Overview Submenu “Settings continued 2” ⇒ Headset ⇒ AEI/Headset Link ⇒ off (Menu item only when link ⇒ Convenience/AEI Headset ⇒ At the handset inserted) ⇒ Ext. hands–free ⇒ Do not change ⇒ Second handset ⇒ IP address ⇒...
Page 19 Introduction T3 IP Comfort Overview ⇒ off ⇒ All callers ⇒ Authorised ⇒ Receive VIP functions ⇒ Do not change (off) ⇒ VIP ⇒ PIN..⇒ off ⇒ Send VIP functions (off) ⇒ Authorised ⇒ Do not change ⇒ off ⇒...
Page 20 Introduction T3 IP Comfort Overview Submenu “Settings continued 3” Partner settings ⇒ Adapt my partners ⇒ Set partner name ⇒ 3628 Partne1 Pa1 ⇒ 3672 Partne2 Pa2 ⇒ 3673 ⇒ 3674..⇒ Change partner position ⇒ Partner x to partner key y ⇒...
Page 21 Introduction T3 IP Comfort Overview Submenu “Settings continued 4” Expand/reduce partner group size ⇒ Expand partner group ⇒ Enter number of partner with digit or partner key xxxxxxxxxxxxxxxxxxxxxxxx ⇒ Reduce partner group ⇒ Delete Partne1 ⇒ Delete Partne2 ⇒ Delete Partne3 ⇒...
Page 22: Audit Menu
Introduction T3 IP Comfort Overview 1.4.2 Audit menu ⇒ Bootlist ⇒ on ⇒ Use DHCP Server ⇒ off ⇒ Hardware type: ⇒ no change ⇒ Hardware type ⇒ Ref. no: ⇒ Bootstrap ⇒ Bootstrap: ⇒ Telephone ID ⇒ Software ⇒ Software: ⇒...
Page 23 Introduction T3 IP Comfort Overview Audit menu continued 1 ⇒ Time separator ⇒ HH.MM ⇒ Amsterdam ⇒ Athens ⇒ Terminal settings continued ⇒ Automatic hold ⇒ HH:MM ⇒ Bangkok ⇒ Brussels ⇒ Do not change ⇒ Buenos Aires ⇒ Chicago ⇒...
Page 24 Introduction T3 IP Comfort Overview Audit menu continued 2 ⇒ Gatekeeper list ⇒ IP address ⇒ Create new entry ⇒ GK1 ⇒ Subnet ⇒ Gateway ⇒ GKX ⇒ Def. Gatekeeper ⇒ Network settings ⇒ Gatekeeper ⇒ Server Port numbers ⇒ CTI ⇒...
Page 25 Introduction T3 IP Comfort Overview Audit menu continued 3 ⇒ External line code ⇒ Code 1 lock: ⇒ Code 2 lock: ⇒ Code 3 lock: ⇒ Code 4 PIN check: ⇒ PIN check duration: ⇒ Code 5 PIN check: ⇒ PIN check duration: ⇒...
Page 26 Introduction T3 IP Comfort Overview Audit menu continued 4 ⇒ Delete bootline entries ⇒ Software reset ⇒ DSP Reset ⇒ Set acoustics + contrast ⇒ Personal emergency call ⇒ Barred features’ list ⇒ Log in ⇒ Private User Mobility ⇒ Display all texts (all texts stored in ⇒...
Page 27: T3 Ip Classic Overview
Introduction T3 IP Classic Overview T3 IP Classic Overview Display keys for Display Level switch Destinations, func- for display keys tions and partners Volume/ contrast keys Function keys partially with Call indicator Clear Escape Numeric keys with Arrow keys for naviga-...
Page 28: Main Menu T3 Ip Classic
Introduction T3 IP Classic Overview 1.5.1 Main menu T3 IP Classic ⇒ on ⇒ Last call charges ⇒ off ⇒ Total call charges ⇒ Do not change ⇒ Charges ⇒ Units Call charges ⇒ Delete single counter ⇒ Amount ⇒ Do not change ⇒...
Page 29 Introduction T3 IP Classic Overview Submenu “Settings” ⇒ Ringing tone ⇒ Second call ⇒ Display / Acoustics ⇒ Signal tone ⇒ Do–not–disturb service ⇒ VIP ring tone ⇒ Handset volume ⇒ Set acoustics ⇒ Loudspeaker volume ringing tone ⇒ Internal calls ⇒...
Page 30 Introduction T3 IP Classic Overview Submenu “Settings continued 1” ⇒ Set destination keys ⇒ Delete entry ⇒ Keys ⇒ Set new destination ⇒ Set function keys ⇒ List all functions ⇒ Set macro function ⇒ Call diversion 1 ⇒ Display key assignment ⇒...
Page 31 Introduction T3 IP Classic Overview Submenu “Settings continued 2” ⇒ Headset ⇒ AEI/Headset link ⇒ off (Menu item only when link ⇒ Comf/AEI Headset ⇒ At the handset inserted) ⇒ Ext. handsfree ⇒ Do not change ⇒ Second handset ⇒ IP address ⇒...
Page 32 Introduction T3 IP Classic Overview ⇒ off ⇒ all callers ⇒ Authorised ⇒ VIP incomming calls (off) ⇒ no change ⇒ VIP ⇒ PIN..⇒ Send VIP funktions (off) ⇒ off ⇒ Authorised ⇒ no change ⇒ off ⇒ Set VIP partner ⇒...
Page 33 Introduction T3 IP Classic Overview Submenu “Settings continued 3” Partner settings ⇒ Adapt my partner ⇒ Set partner name ⇒ 3628 ⇒ Call number ⇒ 3672 ⇒ Short name ⇒ 3673 ⇒ Delete entry ⇒ ..⇒ Change partner position ⇒...
Page 34 Introduction T3 IP Classic Overview Submenu “Settings continued 4” Adapt partner group size ⇒ Expand partner group ⇒ Enter number of partner with digit or partner key: xxxxxxxxxxxxxxxxxxxxxxxx ⇒ Delete partne1 ⇒ Reduce partner group ⇒ Delete partne2 ⇒ Delete partne3 ⇒...
Page 35: Audit Menu Menu
Introduction T3 IP Classic Overview 1.5.2 Audit menu Menu The audit menu is identical to the audit menu of the T3 Comfort (→ p. 23). In a few cases the display text is shortened. 4.999.099.262 - 07/07 Page 35...
Page 36 Introduction T3 IP Compact Overview T3 IP Compact Overview Display Call indicator Function keys Volume/ partially with contrast keys Clear Numeric keys with Escape Arrow keys for navi- letters gation in the display Overview of all keys OK key (not to scale) 4.999.099.262 - 07/07...
Page 37 Introduction T3 IP Compact Overview 1.6.1 Main menu T3 IP Compact ⇒ Date / Time Call list ⇒ Call number ⇒ Select entry ⇒ Restore ⇒ Delete entry ⇒ Audio data ⇒ Last call Call charges ⇒ Charges total ⇒ Charges ⇒...
Page 38 Introduction T3 IP Compact Overview Submenu “Settings” ⇒ Ringing tone ⇒ Second call ⇒ Display / Acoustics ⇒ Signal tone ⇒ Do–not–disturb service ⇒ VIP ring tone ⇒ Handset ⇒ Set acoustics ⇒ Loudspeaker ⇒ Ringing tone ⇒ Alerting tone ⇒...
Page 39 Introduction T3 IP Compact Overview Submenu “Settings continued 1” ⇒ Set destination keys ⇒ Delete entry ⇒ Keys ⇒ Set new destination ⇒ Set functions keys ⇒ List all functions ⇒ Key assignment ⇒ Key beep ⇒ Make anonymous call ⇒...
Page 40 Introduction T3 IP Compact Overview Submenu “Settings continued 2“ ⇒ ⇒ IP address ⇒ Headset ⇒ none ⇒ Subnet ⇒ Information ⇒ Headset link ⇒ Gateway ⇒ Info/Service ⇒ Tone ringing ⇒ On the handset ⇒ Def. GK ⇒ Display ⇒...
Page 41 Introduction T3 IP Compact Overview ⇒ off ⇒ All callers ⇒ Authorized ⇒ Receive VIP functions (off) ⇒ Do not change ⇒ VIP ⇒ PIN..⇒ Send VIP functions (off) ⇒ off ⇒ Authorized ⇒ Do not change ⇒ Define VIP partner ⇒...
Page 42: Audit Menu Menu
Introduction T3 IP Compact Overview 1.6.2 Audit menu Menu The audit menu is identical to the audit menu of the T3 Comfort (→P. 22). In a few cases the display text is shortened. 4.999.099.262 - 07/07 Page 42...
Page 43: Service Operation
Service operation The descriptions of the service operations in this manual refer to the current software and hardware of the T3 IP telephone. Any notes which may be found regarding older software or hardware should be interpreted as follows: Hardware •...
Page 44: Connections
Microphone opening Information on T3 IP Level I: It has to be assured that devices connected to the LAN and PC socket work on the same speed (both 10 MBit/s or both 100 MBit/s). T3 IP Level I only supports the semi duplex procedure.
Page 45: Power Supply For The T3 Ip Telephone
Power supply for the T3 IP telephone Power supply for the T3 IP telephone The T3 IP telephone with hardware Levels I or II can obtain its power in different ways. There is also a difference in how terminals requiring a power supply are recognized.
Page 46: Hardware Level Ii
Service operation Power supply for the T3 IP telephone c) Remote power supply using LAN (phantom power supply with Cisco compo- nents): The telephone is supplied with power using the signal wires in the LAN cable. This is also possible with 2–pair cables.
Page 47: Commissioning - Standard Procedures
Service operation Commissioning – standard procedures Commissioning – standard procedures As soon as you have connected the telephone to your local network (Local Area Network) via the network cable, various routines will start running. The exact sequence depends on the configuration of your local network. In normal cases, steps (a) to (e) will run automati- cally (see below), without you needing to intervene during the procedure.
Page 48 Service operation Commissioning – standard procedures • the name of the configuration file on the FTP server. This file contains information about which software file (application) is to be loaded from the FTP server (the con- ventional designation for this file → p. 71). These settings are saved in the flash memory.
Page 49 Service operation Commissioning – standard procedures • If the IP address assigned for the service life of the IP telephone (leasing period) can- not be renewed, then the IP telephone will no longer have a valid IP address and will not work.
Page 50 Service operation Commissioning – standard procedures (c) A restart is now carried out on the basis of this software. Note: • If the software detects at start–up a difference between its actual software designa- tion and the ”DEFAULT” line of the configuration file saved in the flash memory at start–up, it will enter the correct designation in the ”DEFAULT”...
Page 51 Service operation Commissioning – standard procedures Note: • The DHCP can be switched on and off using the WebTerminal under Bootline, in the ”Use DHCP server” audit menu or after the start of the booting procedure (→ p. 55) • If the IP telephone uses the default IP address (192.168.0.1), be sure to change this manually after the first commissioning (web terminal →...
Page 52 Service operation Commissioning – standard procedures Note: • You can force a software update: Method 1 (the configuration file must include not only the desired numeric key but also the name of a software file and the ”Bootlist” must be set to ”on”): While the tele- phone initializes, keep the numeric key you wish to use for the software file held down.
Page 53 Service operation Commissioning – standard procedures Note: • After a successful software update activated by one of the numeric keys (method 1), the bootlist menu item is reset to ”off”. • The bootlist menu item can be changed in the audit menu or via web terminal under bootline. •...
Page 54 Service operation Commissioning – standard procedures 4. Commissioning with emergency downloading of software with DEFAULT parameters If the software (application) stored in the flash memory is damaged and the IP telephone stops working, it is possible to carry out a software download with default parameters by holding down the “Clear”...
Page 55: Commissioning - Supplementary Notes
Service operation Commissioning – supplementary notes Commissioning – supplementary notes 2.4.1 Activating and deactivating DHCP server With phone software C–package step III and higher you can define during booting whether you want to use a DHCP server. Previously, you could only set this in the Web Terminal or in the phone’s audit menu.
Page 56: Manual Login At Gatekeeper
Service operation Commissioning – supplementary notes 2.4.2 Manual login at gatekeeper If no gatekeeper is found during the automatic search procedure, you can select one manu- ally. You will recognise an unsuccessful search by the message ”..Searching Network...” being displayed permanently. Manual input of name and IP address of a known gatekeeper: Cancel automatic gatekeeper search.
Page 57: Displays During Commissioning
Commissioning – supplementary notes 2.4.3 Displays during commissioning The T3 IP telephone shows different messages on the display during the booting procedure. These messages let you know what is happening and may also notify you about errors. Message text Meaning Tenovis IP phone U00.xx...
Page 58: Vlan Settings
Service operation Commissioning – supplementary notes 2.4.4 VLAN settings You can configure the phone port for your telephone during the booting procedure, if your network supports VLANs (virtual LANs). The booting procedure has started. The display shows boot loader A204 . Interrupt booting procedure The menu item VLAN: PIN is displayed.
Page 59: Format Of The Configuration File
Service operation Commissioning – supplementary notes 2.4.5 Format of the configuration file The IP telephone loads the configuration file from the DHCP server during the login process (→ p. 47). It contains information about which software file (application) is to be loaded from the FTP server.
Page 60 Service operation Commissioning – supplementary notes Example: 1: T050_0DE.s1i 855123 3: T050_0DE.s3i 789456 DEFAULT: T050_0DE.s1i 855123 4.999.099.262 - 07/07 Page 60...
Page 61: Enabling Software Downloading Via Numeric Keys
Service operation Commissioning – supplementary notes 2.4.6 Enabling software downloading via numeric keys Downloading software from the FTP server by means of a numeric key cannot be done un- less you have activated the ”bootlist” in the audit menu. This prevents another application from being unintentionally loaded into the IP telephone, e.g.
Page 62: Changing The Network Settings
Service operation Commissioning – supplementary notes 2.4.7 Changing the network settings If no DHCP is activated, any network settings relevant to operation must be made via the web terminal (→ p. 94) or via the audit menu. Opening the audit menu (→ p. 124). Scroll to the menu item Network settings .
Page 63: Ip Address Conflicts
Service operation Commissioning – supplementary notes • IP address of license manager (the license manager cannot access the IP telephone without this entry). Saving the Changes: Scroll to the menu item Save entry . Confirm selection. After the settings have been saved, the telephone resets automatically and then operates with the new settings.
Page 64: Additional Login And Logout Functions
Service operation Additional login and logout functions Additional login and logout functions 2.5.1 Entering your own call number and PIN Press ”Menu” function key. Scroll to the menu item Settings . Confirm selection. Scroll to the menu item User administration . Confirm selection.
Page 65: Log Out User
Service operation Additional login and logout functions • At any time you can only be reached on one telephone under your call number (exten- sion number). In other words, if you log in at a second telephone with your PIN and extension number, you can then be reached there under your call number (extension number).
Page 66: Select Gatekeeper For Login
Service operation Additional login and logout functions Note: • A ”secure user” can only log out with PIN. • No PIN is requested when ”Logging out without PIN” is activated in the audit menu. • The function Logging on / off IP user can be assigned to a function key. 2.5.3 Select gatekeeper for login In the past, users were unable to select the gatekeeper to which they wanted to log in during...
Page 67: Changing User Pin
Service operation Additional login and logout functions 2.5.4 Changing user PIN Press ”Menu” function key. Scroll to the menu item Settings . Confirm selection. Scroll to the menu item User administration . Confirm selection. Scroll to the user call number. Confirm selection.
Page 68: Deleting The User Pin
Service operation Additional login and logout functions The PIN change procedure starts. After approximately 15 seconds at most, a message tell- ing you whether PIN change was successful will appear on the display. Note: • If the new PIN was repeated incorrectly, the information window ”Incorrect entry” will ap- pear.
Page 69: Logging-In A Cti Application (E.g. Com4Tel)
Service operation Additional login and logout functions Confirm. The PIN deletion procedure now starts. After approximately 15 seconds at most, a message telling you whether PIN deletion was successful will appear on the display. Note: • Secure users cannot delete their PIN. 2.5.6 Logging–in a CTI application (e.g.
Page 70 Service operation Additional login and logout functions • PIN entry: Enter PIN and confirm with OK. The IP telephone now returns to the idle display. The IP telephone will remain ready for one minute to log in a CTI application. •...
Page 71: Setting The 802.1X Credentials
Radius Server. If during the commissioning of the T3 IP telephone, its credentials are recognized as suffi- cient, it gets access to the IP network through the switch port to which it is connected. If the authenticatio has been rejected, the message ”802.1X authentification error”...
Page 72 Service operation Additional login and logout functions Confirm your selection. Confirm menu item 802.1X ID . If necessary, change the ID. Scroll to the Passw. old. menu item. Enter old password. Scroll to the New Password menu item. Enter new password. Scroll to the Rep.
Page 73: Conventional Designations
Service operation Conventional designations Conventional designations 2.6.1 Software version and software file The designation for the software version (release) is identical to the name of the software file for all IP telephones. T101_0DE.hti Example: Separator Header (File- oder Release-ID HW–ID Release-ID Header) Projekt-ID Country code...
Page 74 Service operation Conventional designations Release ID 1. digit: release designation 2. and 3rd digits: development release number Separator For keeping separate the details in the file name. If necessary, the underscore can be replaced. Country code Two letters for each country version (in accordance with ISO standard) Project ID One–digit number.
Page 75: Bootloaders
B00.xx B-Paket Software, Hardware level 2 B01.xx, B02.xx C-Paket Software, Hardware level 2 Axxx; Bxxx; Cxxx C-Paket Software Step III, Hardware level 2 A: T3 IP Comfort; B: T3 IP Classic; C: T3 IP Compact 4.999.099.262 - 07/07 Page 75...
Page 76: Loading New Software
Service operation Loading new software Loading new software The IPV module of the Integral 55 registers all telephones when new software is ready to be downloaded. To do so, a proprietary IP connection is established between the telephone and IPV. When you receive the notification you can - load the software immediately, or - load the software later on.
Page 77: Administrationstool Ip Phone Admin
Service operation Loading new software 2.7.1 Administrationstool IP Phone admin General notes The IP telephone administration tool replaces the software update tool V3.0. It makes it easier to commission several IP telephones simultaneously, makes it possible to monitor statistical values, and allows fast port configuration of the installed switches and the VLAN allocation.
Page 78 Service operation Loading new software • Getting the RTCP journal Requests the RTCP–specific statistic reports from the selected telephone. The window, which appears, is similar to the one you can call up via the web terminal (→ p. 103). • Configure User Mobility Here you have the same setting options as when you use the web terminal (→...
Page 79 Service operation Loading new software • Barring / enabling user administration: Enables the function ”HTTP server” in the barred features list (audit menu) and the func- tion ”web terminal” in the menu option ”Security” – available as of software package T223_0DE B.
Page 80 Service operation Loading new software • Scheduled software update This automatically updates the telephone software. The tool requests the address of the FTP server, the account and the time when updating should be carried out. Note: If a time in the past is specified, this will result in an automatic software update. •...
Page 81 Service operation Loading new software • Reset the error counter The LAN statistics are deleted in this case – available from software T301_0DE onwards. • Password reset The password can be changed. • Set side tone level For the setting of the side tone level – available from software T303_0DE onwards. •...
Page 82 Service operation Loading new software Now available from C–package step III software • Secure communication with the T3 IP phone Use of TLS connection to the phone. • Adjustable TCP signalling port Define which permanent port is used for TCP communication.
Page 83: Automatic Bootstrap Update
Service operation Loading new software 2.7.2 Automatic bootstrap update Warning! The power supply to the IP telephone must not be interrupted while the bootstrap is being updated. A loss of power or a reset during this phase will make the telephone unus- able.
Page 84 Service operation Loading new software Parameters: IP address of the FTP server IP address of the FTP server, on which the image of a current bootstrap is being stored. current initial program loader. User name / password Your name and password for access to the FTP server.
Page 85: Bootstrap And Software Download For C Package
Service operation Loading new software 2.7.3 Bootstrap and software download for C package The bootstrap previously required three 64K flash segments. It requires four flash segments as of the C package. This makes a bootstrap update and exchange for a special update procedure necessary.
Page 86 Service operation Loading new software Important information for C–package step III and higher: • To update to the C–package step III software, the phones need at least an X204 bootloa- der. This must be loaded before any software updates! Proceed as follows with the admin tool: 1.
Page 87 (→ S. 54). • If a software download is started locally on a T3 IP telephone that has no software or has Stimulus software, for aprox. 3 minutes the message ”Download Demand” appears on the display (the telephone is waiting for a message from the PABX).
Page 88 Service operation Loading new software Information on bootstrap update for telephones that display ”Thermal Errors”: Only Telephones T3 IP level II are affected. ”Thermal errors” can be detected as following: - spontaneous failures, - ”freezing” of user interface, - no restart after reset, - contact to gatekeeper lost, - or a similar error.
Page 89: Secure Communication In C-Package Step Ii.1 And Higher
• Integral 55 with a IEE3 software • Activation of the secure communication on the participating VoIP boards. In case of older T3 IP telephones or older system software secure communication is not possible. 2.8.1 Secure users In the VoIP boards settings a distinction is made between secure and normal users (call numbers).
Page 90: Logging In To Secure Communication
Service operation Secure communication in C–package step II.1 and higher 2.8.2 Logging in to secure communication When logging in to secure communication always is needed a PIN. This applies to users that are marked as secure or normal by means of the the VoIP board settings. The basis for the default PIN is the own call number in inverted form.
Page 91: Logging In To Non-Secure Communication
A user marked as secure in the VoIP board cannot log in for non–secure communication. A normal user can log in as usual, non–secure, at T3 IP telephones that have older hardwa- re or software. At telephones with new Hardware Step II the only way to log on for non–se- cure communication consistes in leaving the PIN input field empty.
Page 92: License Manager
Service operation License manager License manager The main task of the license manger is to configure T3 IP telephones via LAN. The license manager handles the following functions: • Network presentation in a hierarchical tree structure: license domains, TK systems, li- censed modules, user groups, IP telephones.
Page 93 Service operation License manager • Licensing (ADN License) Access to the IP telephone by the license manager has to first be enabled. This is carried out by entering the IP address of the license manger into the telephone, web terminal or via the DHCP protocol.
Page 94: The Web Terminal
2.10 The web terminal Web terminal is a user–friendly administration tool for Avaya T3 IP telephones. It allows you to make a lot of IP–specific settings, some of which can also be made directly at the IP tele- phone via the various menus. Prerequisite for the use of web terminal is that the service PC and the telephone can establish an IP connection.
Page 95: Transfer Changed Settings To The Ip Telephone
The re–enabling of Web Terminal can only be carried out via the T3 IP telephone (→ p. 107). 3. Press the “Send Data” button The new data will now be transferred to the IP Telephone. On the phone display appears ”Save your settings”.
Page 96: Bootline Window
Service operation 2.10 The web terminal 2.10.3 Bootline window In this window you can, among others, edit data which is normally received by the IP tele- phone from the DHCP server. DHCP Activate if you want the data to be transferred automatically from the DHCP server. This will invalidate any values entered, except the phone’s network name.
Page 97 Service operation 2.10 The web terminal Subnet mask A filter for the IP address range in which the telephone is located. The mask is config- ured differently depending on the number of hosts in the sub–network. Default: 255.0.0.0 Gateway IP address (optional) Enter if a gateway is present.
Page 98: Registration & Admission Window
Service operation 2.10 The web terminal 2.10.4 Registration & Admission window In this window you can specify the default and alternative gatekeeper’s. You can also add gatekeper’s to the gatekeper’s list and edit entries. The gatekeeper’s list will be displayed during manual gatekeeper selection. Default gatekeeper IP address IP address of the default gatekeeper Alternative gatekeeper 1 (2)
Page 99: Ip Audio Settings Window
Service operation 2.10 The web terminal 2.10.5 IP audio settings window In this window you can change settings for the digital voice packets. At the receiving end this is the jitter buffer. The buffer size determines how long voice pack- ets are collected for before being processed for voice output.
Page 100 Service operation 2.10 The web terminal Delay (ms) The lower the value selected the shorter the time until the next packet and the better the quality. The disadvantage is a greater bandwidth. Default: G711A 20 ms G729A 30 ms TOS / DiffServ Bits Bit 0 - Bit 6 If you wish to modify the quality of service (QoS: Quality of Service) of the voice packets you can configure the TOS (Type of Service) / DiffServ (Differentiated Ser-...
Page 101: Vlan Settings Window
2.10.6 VLAN settings window In Avaya T3 IP telephones it is possible to configure virtual LANs (VLANs). If you configure the VLAN incorrectly (bit rate, duplex mode), this may restrict or even prevent your IP telephone or connected PC from working!
Page 102 Service operation 2.10 The web terminal VLAN 1 - 4 ID for the VLAN (range of values: 0 – 4095). You can define up to four VLAN’s. Prio Priority with which the data packets of this VLAN should be treated (range of values: 0 –...
Page 103 Service operation 2.10 The web terminal 2.10.7 Telephone ID window This window displays all of the information which precisely identifies the IP telephone. This includes hardware, software and service data. The controller with superuser password can alter all telephone ID data. Description Structure Length (characters)
Page 104 Service operation 2.10 The web terminal Description Structure Length (characters) Service data TEXT Hardware change TEXT 1st installation TEXT Software type TEXT 15 (longer inputs are not permitted in the text input fields) Hardware type BYTE 2 (BYTES) / format in input field ff–ff therefore maximum length 5 charac- ters MAC address BYTE...
Page 105: User Data Relocation Window
Service operation 2.10 The web terminal 2.10.8 User data relocation window If the IP telephone is to be replaced or connected somewhere else, the user data will need to be backed up first. In this window you can specify on which server the data is to be backed up.
Page 106: Server Port Number Configuration Window
Service operation 2.10 The web terminal 2.10.9 Server port number configuration window The port numbers of the servers on which your IP telephone is running have default values pre–assigned to them. You can however configure the server so that you use different port numbers.
Page 107: 2.10.10 Rtcp Journal Window
Service operation 2.10 The web terminal 2.10.10 RTCP journal window The RTCP protocol constantly supplies current information about the quality of the voice data in the network. Both transmitted and received RTP packets are evaluated. For more information, see Chapter 2.17. 4.999.099.262 - 07/07 Page 107...
Page 108 Service operation 2.10 The web terminal RTCP on RTCP reports are sent and received. Activates RTCP logging Save on FTP server Select if the log is to be saved to an FTP server. Save RTCP data FTP server IP address IP address of the FTP server where the RTCP log is to be saved.
Page 109: 2.10.11 License Manager Settings Window
Service operation 2.10 The web terminal 2.10.11 License manager settings window The IP telephone can be accessed via the license manager as of telephone software “C package”. The IP address of the license manager must be entered in to the telephone for this purpose.
Page 110: 2.10.12 Audio Version Info Window
Service operation 2.10 The web terminal 2.10.12 Audio version info window This window informs you of the software versions of audio components on your telephone. These are, for example, DSP API Version, DSP SW Version, DSP Parameter Version, Coef- ficient File Version and Module Parameter Version. 4.999.099.262 - 07/07 Page 110...
Page 111: 2.10.13 Rtcp Journal Window
Service operation 2.10 The web terminal 2.10.13 RTCP journal window In the top list field the last 20 calls made are listed with date and time. Select the call whose RTCP data you want to display. The data will now appear in the bottom list box. See Section 2.17.2 for information on which RTCP data is displayed and its significance.
Page 112: 2.10.14 Lan Statistics Window
Service operation 2.10 The web terminal 2.10.14 LAN statistics window In this window the controller can, for troubleshooting purposes, view various data concern- ing the LAN. RX-DFIFO-OVR Receive data FIFO overflows RX-CFIFO-OVR Receive control FIFO overflows RX-RINGBUF-OVR Receive ring buffer (DMA) overflows RX-Paket-Err Number of receive errors in total RX-Ints...
Page 113 Service operation 2.10 The web terminal Pakets filt. Number of invalid packets filtered out before they reach the IP stack (Fernando filter) MAX-FIFO Max. number of entries in the receive FIFO after restart MAX-FIFO_ever Max. number of entries in the receive FIFO after reset EMAC_RSR_RXJAB Receive jabber errors.
Page 114: 2.10.15 Security Aspects For Ip Telephones In The Network
Duplex HALF or FULL 2.10.15 Security Aspects for IP Telephones in the Network Every Avaya IP telephone also functions in the LAN as a server (web server function for Web Terminal). For this reason, when security checks are made (for example, scans of open ports;...
Page 115: Blocking T3 Ip Telephone For Access Via Web Terminal
Service operation 2.10 The web terminal 2.10.16 Blocking T3 IP Telephone for access via web terminal Press ”Menu” function key. Scroll to the menu item Settings . Confirm selection. Scroll to the menu item IP settings . Confirm selection. Scroll to the menu item Security .
Page 116: 2.10.17 Enable Access By License Manager To Ip Telephone
Service operation 2.10 The web terminal 2.10.17 Enable access by license manager to IP Telephone Open the audit menu. Scroll to the menu item Barred Features List . Confirm selection. Scroll to the menu item License Manager . Confirm selection. Set up access.
Page 117: 2.10.18 Configure Access Of Voip Monitoring Manager To T3 Ip Phone
Service operation 2.10 The web terminal 2.10.18 Configure access of VoIP Monitoring Manager to T3 IP phone You can block access for VoIP Monitoring Manager (VMM, → S. 148) so that no RTCP data is sent to the VMM server Open audit menu.
Page 118 Service operation 2.10 The web terminal Default settings: VMM-Server: IP address: 0.0.0.0 Port: 5005 The port must be below 65335. 4.999.099.262 - 07/07 Page 118...
Page 119: Setting Default Settings For The Ip Telephone
Service operation 2.11 Setting default settings for the IP telephone 2.11 Setting default settings for the IP telephone No IP–specific settings are described in the following section. Such IP–specific settings can be found at the appropriate places in the chapters Installation (→ p. 47) and web terminal (→...
Page 120 Service operation 2.11 Setting default settings for the IP telephone - Time separator Terminal settings Time format (24h) HH:MM Date separator (XX.XX.XX) HH.MM Time separator (HH:MM) The default settings are DD.MM.YY and HH:MM. Setting up the PIN The lock PIN can have from 4 to 6 digits. Three three–digit external call codes can be speci- fied in the audit menu for the lock.
Page 121 Service operation 2.11 Setting default settings for the IP telephone Note on using: Enter a maximum 5–position ELC for outgoing external calls and then the PIN or project num- ber. This ELC is set up for general or individual PIN checks in the PABX. The ELC for dialing with PIN must be different from the ELC for dialing without PIN in order to enable call–charge data recording to recognize...
Page 122 Service operation 2.11 Setting default settings for the IP telephone Setting the loudspeaker volume Select the menu option ”Settings”. Menu Messages Time zones Settings Select the menu option ”Display / Acoustics”. Settings Display / Acoustics Keys Dial settings Select the menu option ”Setting acoustics”. Display / Acoustics Second call Do Not Disturb...
Page 123 2.11 Setting default settings for the IP telephone Note: This menu option is called ”Loudspeaker Vol- ume” on the T3 IP Comfort. The settings can now be changed: - with the Softkeys ”→” and ”←” or - by entering numbers.
Page 124: Audit Menu
Service operation 2.12 Audit menu 2.12 Audit menu Defaults and authorizations can be changed and various test procedures can be imple- mented for the user. The individual menu options are listed alphabetically in the chapter “Menu Items in Display” (→ p. 226 ). You will require an auditor password in order to carry out auditor settings.
Page 125 Service operation 2.12 Audit menu Opening the audit menu with an unknown controller password If the controller password is not known, e.g. if it was changed, it is still possible to access the audit menu: Press the ”Menu” function key. Type in a random four–digit number.
Page 126 Service operation 2.12 Audit menu Opening the audit menu Press the ”Menu” function key. Enter the controller password – generally ”1590”. The display indicates the functions where con- Audit menu Telephone pass troller settings can be made. Link pass 1 Refer also to the menus in chapter 1.
Page 127: Gatekeeper
IPV VoIP module in Integral 55. Alternative gatekeepers (Alt GKs) can be set up in the case of Avaya T3 IP telephones with software B package and above. These serve as substitutes in the event of the default gate- keeper failing or not being reachable.
Page 128: Alternative Gatekeeper
Service operation 2.13 Gatekeeper If no default gatekeeper has been defined, the IP telephone will always perform a multi- cast scan. In this case the alternative gatekeeper entries have no significance. The first gatekeeper found temporarily becomes the default gatekeeper. If the gatekeeper supplies alternative gatekeeper information, this alternative gatekeeper temporarily becomes the alternative gatekeeper (none of the gatekeeper entries in the telephone will be changed).
Page 129 Service operation 2.13 Gatekeeper • In the absence of a default gatekeeper, the T3 IP telephone will always perform a multicast gatekeeper search. In this case the alternative gatekeeper entries have no significance. • For their part, alternative gatekeepers cannot overwrite the entries for alternative gatekeepers in the telephone.
Page 130: Changing Gatekeeper (Without Resetting The Telephone)
Service operation 2.13 Gatekeeper 2.13.2 Changing gatekeeper (without resetting the telephone) It is possible to change from the default gatekeeper to another without the telephone need- ing to be reset. This requires a function key to have been set up as ”Gatekeepers List”. Press the ”Gatekeepers List”...
Page 131 Enter PIN (max. 10 digits). Confirm selection. The T3 IP telephone is logged out by the default gatekeeper. The user is now logged in to the new gatekeeper under the specified extension number. In all settings the new gatekeeper becomes the default gatekeeper (if this new default gate- keeper supplies the addresses of the alternative gatekeepers, these will also change in the settings!).
Page 132: Vlan
2.14 VLAN Avaya T3 IP telephones of level 2 and upwards have a built–in switch. This does away with the limitations of the old platform (for example, the hub only supported half–duplex). This internal switch can be configured by any one of three methods: •...
Page 133 Service operation 2.14 VLAN Select a VLAN, e.g. VLAN1 . Confirm selection. In the menu options which are now displayed you can specify the bit rate (Range of values: 0 – –4095), assign a name to this VLAN, and set the priority (Range of values: 0 –...
Page 134 Service operation 2.14 VLAN Confirm selection. In the menu options which are now displayed you can specify the bit rate (range of values: auto, 10 Mbit, 100 Mbit) and the duplex mode (range of values: auto, half, full). Scroll to the menu item you want, for example, bit rate . Confirm selection.
Page 135: Qos Settings
Service operation 2.15 QoS settings 2.15 QoS settings With C–package step III and higher you can manage various TOS byte settings for voice signals and signalling data. The TOS bytes can be used by network components for prioriti- sed forwarding of RTP packages. The settings correspond to RFC2598 for voice signals and RFC2697 for signalling.
Page 136: Testing Connection To Gatekeeper (Sending Ping)
Service operation 2.16 Testing connection to gatekeeper (sending ping) 2.16 Testing connection to gatekeeper (sending ping) You can test to see whether the (alternative) gatekeepers which have been set up can be reached via their IP addresses. Press the ”menu” function key. Scroll to the menu item Settings .
Page 137: Snmp (Simple Network Management Protocol)
2.17 SNMP (Simple Network Management Protocol) Avaya T3 IP telephones of Level 2 and upwards have a built–in SNMP agent. This allows you to access telephone data via the SNMP protocol (versions 1 and 2c). This data is orga- nized using the so–called MIB (Management Information Base) tree structure.
Page 138 Service operation 2.17 SNMP (Simple Network Management Protocol) 4.999.099.262 - 07/07 Page 138...
Page 139: List Of The Supported Objects (Tenovis Private Mib)
Service operation 2.17 SNMP (Simple Network Management Protocol) A password (community string) is requested in order to permit data to be accessed from the telephone. The ”private” branch is transmitted with the password service. 2.17.1 List of the supported objects (Tenovis private MIB) Objects Description Phone...
Page 140 Service operation 2.17 SNMP (Simple Network Management Protocol) Objects Description Phone standard Phone Port Port port cess Port Settings Speed Current bandwidth in bits per second Read Duplex The current duplex mode of the interface Read VLAN assignement Read Connected/not con- Current Operation status of the interface Read nected...
Page 141: Overview Of Ports
Overview of ports 2.18 Overview of ports The following table shows all servers running in the T3 IP telephone and the ports they use. You can change most port numbers via the audit menu, the administration tool or Web ter- minal.
Page 142 Service operation 2.18 Overview of ports Server Assigned port number (default) Changeable port number DHCP-Client HTTP (TCP-Port) SNMP (UDP-Port) 1722 RTCP 1723 5005 RAS registration 5050 TCP signalling 10000 32000 Video forwarding 33000 Maintenance server (TCP) 35000 Maintenance server (TLS) 35001 Test software 40000...
Page 143: Rtcp (Realtime Transport Control Protocol)
Service operation 2.19 RTCP (Realtime Transport Control Protocol) 2.19 RTCP (Realtime Transport Control Protocol) RTCP protocol constantly supplies current information about the quality of the voice data in the network. This feedback allows the system administrator to manually adapt your data stream to network conditions (for example, by reducing the data rate in the case of poor QoS) and to locate faults.
Page 144: Overview Of Rtcp Data
Service operation 2.19 RTCP (Realtime Transport Control Protocol) 2.19.2 Overview of RTCP data The following list shows compactly prepared statistics of the RTCP reports in the journal which were sent and received during a call. TX: Quality of the sent RTP packets on the basis of RTCP RX: Quality of the received RTP packets on the basis of RTCP •...
Page 145 Service operation 2.19 RTCP (Realtime Transport Control Protocol) • Interarrival Jitter TX Max • Interarrival Jitter TX Average (Interarrival jitter describes the variance in the interarrival times of the RTP packets in milliseconds. The interarrival time means the time interval required for the packets to arrive at the IP telephone.
Page 146: Logging Rtcp Data On Ftp Server
Service operation 2.19 RTCP (Realtime Transport Control Protocol) 2.19.3 Logging RTCP data on FTP server Inclusion in logging to an FTP server can be activated in the audit menu. Note: An FTP server address for logging must have previously been input in the Web termi- nal or via TCM.
Page 147 Service operation 2.19 RTCP (Realtime Transport Control Protocol) Direction: : Received / sent RTCP report (RX/TX)E Report Type: : Packet type, type of report according to RFC 1889 SSRC Source: : Synchronization source identifier of the sender NTP Time sec: : Sender information NTP Time frac: : NTP timestamp, 64–bit time indication,...
Page 148: Voip Messaging Manager (Vmm)
For the purposes of evaluation the system extracts the RTCP data that the T3 IP phone sent to a VMM server in the network. Activation of the flow of data to the VMM server, and also the IP address and port which the T3 IP phone uses to communicate with the VMM server, can be configured in the audit menu, with the WebTerminal or the IP admin tool.
Page 149: Dhcp Server
Sending end: 1. Class ID Option (code = 60): Value permanently set to 0x4 0x81 0x7 as the code for an Avaya device. 2. IP Address Lease Time Option (Code = 51): The bootstrap sends the maximum value at request: 0xffffffff The image which then runs sends the value which the bootstrap had previously negotiated.
Page 150 Service operation 2.20 DHCP server Option 1 = Subnet Mask Option (Code = 1) Option 2 = Broadcast Address Option (Code = 28) Option 3 = Router Option (Code = 3) Option 4 = TFTP Server Name Option (Code = 66) Option 5 = Bootfile Name Option (Code = 67) Option 6 = Vendor Specific Information Option (Code = 43) 5.
Page 151 Service operation 2.20 DHCP server • The unique identifier for an Avaya device Code Length Data = 4 129 7 (permanently pre–defined identifier!!!) (0x4 0x81 0x7) • The IP address of the default gatekeeper Code LengthLänge = Data = z.B.: 192 1 2 110 (IP adress) (0xc0 0x1 0x2 0x6e) •...
Page 152 Service operation 2.20 DHCP server • IP address of the license manager Code Length Data = z.B.: 192 1 2 106 (IP adress) (0xc0 0x1 0x2 0x69) Please note: Option 5 can only be used with bootstrap B00.05 (hardware Level II) and Image T205_xxx.a3i (Comfort) or T205_xxx.b3i (Classic) (B package software for hardware Level II) and later versions.
Page 153 Service operation 2.20 DHCP server 5. IP Address Lease Time Option (Code = 51) 6. Server Id Option (Code = 54) 7. Router Option (Code = 3) Default gateway information 8. TFTP Server Name Option (Code = 66) If the IP address of next server to use in bootstrap element is empty, this is evaluated as the IP address of the FTP server for any software downloading which may be necessary.
Page 154 Service operation 2.20 DHCP server • Identifier: 04 81 07 (binary) 3. Set the vendor class options: Highlight the server in question in the ”Structure Window”. Call up context menu with right mouse button. In the menu which appears, click on ”Set Predefined Options..” In the next window, select TENOVIS from out under the option classes and click on the ”Add...”...
Page 155 Service operation 2.20 DHCP server There is however another way of configuring a DHCP server and that is with NETSHELL. Proceed as follows: In the DOS window command line: 1. Enter input netsh. 2. At the input prompt following netsh >, input the command dhcp. 3.
Page 156 Service operation 2.20 DHCP server • Configuration file name (code 4) Data type: string • Alternative Gatekeeper (code 5); maximal 2 IP-Adressen Data type: IP addresses array • License manager (code 6) Data type: IP address 5. Once the vendor–specific options have been defined, these options can be configured for a previously created range (scope).
Page 157 Service operation 2.20 DHCP server Example of a correction installation of the DHCP server: 4.999.099.262 - 07/07 Page 157...
Page 158 Service operation 2.21 Measurement on PC port 2.21 Measurement on PC port For service purposes it is sometimes necessary to analyse the IP packets received by the phone. With hardware level I this is straightforward to carry out on the PC port. Hardware level II can filter out phone–specific IP packets from the switch or forward them to the PC port.
Page 159 1. Using the ISM administration tool, all customer data, data can be saved in the TC system. A description can be found in the ISM manual. 2. Via the T3 IP telephone under the menu ”Settings / Security / Save data / Save data cen- trally”. All customer data is saved in the TC system.
Page 160 Service operation 2.22 Saving and reloading data Note: Depending on the method used, some data cannot be reloaded: Methods 1 – 3: terminal pass, redial list, call list, completed call list, time and link data. Methods 4, 5: terminal pass, time, error counter, link data, gatekeepers list, user list, CTI/ Video Mac addresses, headset connected, alphabetic keypad layout, audio parameters, IP settings (Codec, Bit rate), DHCP, TOS bits, own call number.
Page 161: Changing The Telephone
Service operation 2.23 Changing the telephone 2.23 Changing the telephone As soon as they have logged in to any IP telephone with their call number, users should have their own telephone book data and telephone settings (customer data) at their dis- posal.
Page 162 Service operation 2.24 Testing the telephone 2.24 Testing the telephone You can test various functions. As long as a telephone is in test mode, it cannot receive any calls. Each individual test only lasts a few seconds. Starting the functions test Select menu option ”Settings”.
Page 163 Service operation 2.25 Replacing a defective telephone 2.25 Replacing a defective telephone It must be possible to differentiate between the following cases in the case of a defective telephone set: Hardware defect - Display, keypad, etc. defective: • Save user data (→ p. 147) •...
Page 164 Select menu option “Barred features list” . Audit menu Software Reset Note: Former settings For the T3 IP Comfort this menu option is called Barred features list the “Barred features list” The following matrix shows which settings are possible, and may also provide additional information.
Page 165 “Set acoustis and con- - Free: Free trast“ The user is able to change the acoustics and Set T3 IP Comfort: contrast settings in the main menu or during a Acoustis + contrast call. - Partially: The user can adjust the volume settings only during a call and during hands–free answer...
Page 166 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Log in - Free: Free A new user can log in once the previous user has logged out. - Barred: The logged–in user can continue using the phone.
Page 167 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information User mobility User data mobility - Free: When the user logs out from the tele- Barred phone, customer data is saved on the FTP server.
Page 168 ”Executive line” - Free: Barred The user is able to set up an executive line. T3 IP Comfort only - Barred: The user is not able to set up an executive line. A function key that has been programmed for the ”Set Contrast”...
Page 169 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information CSTA Answer Call „CSTA Answer Call“ - Free: Barred The telephone can automatically accept a Has to be additionally re- CSTA Answer Call using the hands–free key leased in the menu or using a headset.
Page 170 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Double Call Settings Double Call, Call Doub- - Free: Free ling The menu item Double Call is shown in the call diversion menu. - Barred: The user can only switch on or off double call destinations that have previously been...
Page 171 ”Connect DSS module” - Free: Barred. The user receives the additional menu options not available with T3 IP ”DSS destination” and ”DSS direct call des- Compact. tination”. The user can additionally assign partners or lines to the DSS module with T3 COMFORT and T3 CLASSIC.
Page 172 (Announcement). Setting - Free: Free The user is free to make settings for the tele- T3 IP Comfort: telephone phone. settings - Barred: The menu item ”Settings” is not offered to the user.
Page 173 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Extended Partner Diver- Extended Partner Diver- - Free: Barred sion sion Users in a partner group can set up a call divi- sion to an arbitrary phone number for every user in the partner group.
Page 174 ”Set function keys” - Free: Free The user is able to set up the function keys T3 IP Comfort: Set func- according to his / her own requirements. tion keys - Barred: In the main menu the ”Set function keys”...
Page 175 Information Hands–free “Handsfree Answer Back“ - Free: Barred The user is able to set up the telephone so T3 IP Comfort: Hands– that calls are accepted automatically. free Answer Back - Barred: Menu item Hands–free Answer–Back does not appear in the settings menu.
Page 176 Information Line - Free: Barred The user is able to set the VIP functions and not T3 IP Compact alter the line settings. - Barred: The user is not able to use the feature ”Multi- line” on a call. - Set: The user is able to use the Multiline function, but not alter the line settings.
Page 177 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Measurements on PC „Port mirroring“ - Free: Gesperrt port Phone–specific IP packets are forwarded to the phone’s PC port for service purposes. - Blocked: Phone–specific IP packets are not forwarded to the phone’s PC port.
Page 178 /barred? Information Partner settings ”Partner” - Free: Free; The user is able to use all partner functions. T3 IP Comfort: partner not with - Barred: settings T3 IP Compact The menu option ”Partner” is not offered to the user.
Page 179 ”Individual emergency - Free: Free call” The user can save 2 phone numbers as indi- T3 IP Comfort: Individual vidual emergency calls and place them on the emergency call function keys. T3 IP Compact Additionally they can call these numbers at all Ind.
Page 180 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Priv. User Mob. ”Mobile call numbers” - Free: Barred The user can log in at other telephones on the system (log in) and use them as their own. - Barred: The user cannot log in at other telephones.
Page 181 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Call back request ”Call back request” - Free: Barred You can enter a call back in an internally se- lected user’s call list in case of a free or busy tone with the call back request function.
Page 182 Set call div. ”Set call diversion” - Free: Free The user can use the function ”Set call diver- T3 IP Comfort: Set call sion”. diversion - Barred: The user can only switch on or off existing call diversions. Neither sources nor destinations can be entered.
Page 183 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Call forwarding Call forwarding, internal - Free: Free and external The menu item Call Forwarding is shown in the call diversion menu. - Barred: The user can only switch on or off call for- warding items that have previously been...
Page 184 Switch contact ”Switch contact module” - Free Barred; The menu options Door device and Second not for T3 IP Compact T3 IP Comfort: switch- alarm are available in the MMI module. contact module - Barred: The menu options Door device and Second alarm are not available in the MMI module.
Page 185 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Display secure status Status display showing - Free:When secure communication is active, this Free whether secure is permanently displayed in the status menu. communication is active - Blocked: No special display is shown for secure communication.
Page 186 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Local phone book ”Phone book” - Barred: Free The user cannot make any settings in the phone book. The menu options ”Edit” and ”Delete”...
Page 187 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Appointments ”Appointments” - Free: Free The user can use the function ”Appointments”. - Barred: The menu option ”Appointments” is not of- fered to the user.
Page 188 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information Tone dial (DTMF) ”Auto. tone dial / DTMF” - Free Free The user is able to use tone suffix dialing (DTMF). - Barred: The menu item is not offered to the user.
Page 189 License manager ”T3 IP VoIP Manager In- - Free: Barred terface” The T3 IP telephone can now be accessed via the license manager. - Barred: The T3 IP telephone cannot be accessed via the license manager. 4.999.099.262 - 07/07...
Page 190 Enables delayed call re- - Free: Barred dial abroad The user can use delayed call redial when T3 IP Comfort: Call redial calling specific analogue external exchanges. abroad. The delayed redialing abroad variant works by the handset being lifted and not via signaling from the system.
Page 191 Service Operations 2.26 Barred features list Menu item Which feature is Available settings Factory setting and released /barred? Information 802.1X Forwarding 802.1X Forwarding - Free: Frei 802.1X data packets that are adecuate for the authentication of a PC, are forwarded by the IP–telephone–switch from the PC port to the LAN port.
Page 192: Setting Up Vip Functions
Service Operations 2.27 Setting up VIP functions 2.27 Setting up VIP functions VIP functions can be set up if this is requested by the customer. Conditions The following features must be enabled in the Barred Features list: - ”Phone book” - ”Set VIP function”...
Page 193 Service Operations 2.27 Setting up VIP functions Overview of use of VIP functions With the setting ”Receive VIP functions authorized” enabled on the outer office telephone, you must specify in the menu option ”Set VIP partner” in the VIP menu those subscribers from whom you wish to receive VIP calls (”receive from user”) either from the phone book or the destination key assignment.
Page 194 The setting ”Receive from user”, which is used for specifying VIP subscribers, is the same as the ”Receive from user function” with T3 IP Classic. The setting ”Send to user”, which is used for specifying VIP subscribers, is the same in ”Send to User”...
Page 195 Service Operations 2.27 Setting up VIP functions Settings: On outer office telephone: On the executive telephone: VIP incoming calls All callers Send VIP functions Authorized Receive from VIP user No effect Send from VIP user VIP incoming calls Authorized Receive from VIP user Announcement with ackn.
Page 196 Service Operations 2.27 Setting up VIP functions Settings: On outer office telephone: On the executive telephone: VIP incoming calls All callers Send VIP functions Authorized Announcement & Ack- Receive from VIP user No effect Send from VIP user nowledgement VIP incoming calls Authorized Receive from VIP user Announcement with Acknowled-...
Page 197 Service Operations 2.27 Setting up VIP functions Call up VIP functions Proceed as follows in order to call up the VIP functions: Select menu option ”Settings”. Menu Messages Time zones Settings Select menu option ”VIP”. Settings CTI/Audio Link Test mode Menu option ”Enter PIN”: Enter PIN Enter PIN...
Page 198 Service Operations 2.27 Setting up VIP functions Scenario 1: Executive wishes to use his/her telephone as a two–way intercom system to the outer office Setting up the executive telephone – Switch menu item ”Send VIP functions” to ”Au thorized”, in order to activate VIP functions in send direction.
Page 199 Service Operations 2.27 Setting up VIP functions Set up outer office telephone – Enable the function ”Announcement with ackn.” in the barred features list. – Switch menu item ”Send VIP functions” to ”Au thorized” in order to switch on VIP function in incoming direction.
Page 200 Service Operations 2.27 Setting up VIP functions Using the two–way intercom system Note: The following sequence of events must be ad- hered to without fail. Leave the handset on–hook. Select the phone book entry or press the respec- tive destination key. If necessary, press the ”Hands–free/Monitoring”...
Page 201 Service Operations 2.27 Setting up VIP functions Scenario 2: Executive wishes to make an announcement to users Setting up the executive telephone – Switch menu item ”Send VIP functions” to ”Au– thorized” in order to activate VIP functions in send direction. –...
Page 202 Service Operations 2.27 Setting up VIP functions Setting up telephones for announcements – Switch menu item ”Send VIP functions” to ”Aut horized” in order to activate VIP functions in receive direction. – Select menu option ”Set VIP partner” – „Select ”Entry from phone book” or ”Entry from dest.
Page 203 Service Operations 2.27 Setting up VIP functions Use executive announcement Note: The following sequence of events must be ad- hered to without fail. Leave the handset on–hook. Select the phone book entry or press the respec- tive destination key. If necessary, press the ”Hands–free/Monitoring” key or lift the handset! VIP call is activated.
Page 204 Service Operations 2.27 Setting up VIP functions Overview of possible settings for VIP functions on the T3 IP COMFORT / T3 IP CLASSIC telephones T3 IP T3 IP Comfort Classic Settings Receive VIP functions on / off • • •...
Page 205: Setting Up Handsfree Answer–Back
Service Operations 2.28 Setting up Handsfree Answer–Back 2.28 Setting up Handsfree Answer–Back ”Hands free Answer Back” can be set up if this is desired by the customer. Requirements For this you must enable the ”Hands free Answer” feature in the barred features list. Procedure ”→...
Page 206 Enable the function ”Hands–free Answer–Back” in the barred features list. Select menu option ”Settings”. Select menu option ”Hands–free Answer Back”. For the T3 IP Classic the menu option is called ”Hands–free” Set function to ”on”. 4.999.099.262 - 07/07 Page 206...
Page 207: Links And Acessories
Link The following links can be inserted in the available ports: (no link is provided for with T3 IP Compact): - AEI/Headset link with an AEI–XY interface for connecting a DSS module, a headset, an external hands–free device, a second receiver or a logger.
Page 208: Aei/Headset–Link
The power supply cable nor any external power supplies are not to be in– serted. Additional devices may only be connected after the Link has been inserted. T3 IP Comfort: To prevent damage, the display flap must be closed off towards the keypad when links are plugged in or removed! 4.999.099.262 - 07/07...
Page 209: Installation
Links and acessories 2.29.2.1 Installation – Turn the T3 IP telephone over. The underside of the set has a slot for plugging in the link. – Unplug the power supply cord (the set is now dead). – Hook the nose of the Link (at the point of the wedge shape) into the opening provided on the base of the telephone (1).
Page 210 Service Operations 2.29 Links and acessories 2.29.2.2 Parametrization of the AEI/Headset–Link You can set the application you wish to run via the AEI/ Headset link on the telephone menu: – Headset – Comfort headset – Comfort headset – Ext. Hands–free –...
Page 211: Connection Of Additional Devices
Service Operations 2.29 Links and acessories 2.29.2.3 Connection of additional devices Additional devices are: headset, Comfort headset, ext. hands–free facility, second handset, call recording, DSS module, switch–contact module (door device or second alarm). Connect the desired additional device to the Western socket AEI underneath the link. 4.999.099.262 - 07/07 Page 211...
Page 212: Headset-Link
Service Operations 2.29 Links and acessories 2.29.3 Headset-Link The Headset link has the same range of functions and interface as the AEI/Headset with- out the AEI interface (→ p. 195). Installation and parameterization is the same as with the AEI/Headset link. 4.999.099.262 - 07/07 Page 212...
Page 213: Troubleshooting / Link Tests
Service Operations 2.29 Links and acessories 2.29.4 Troubleshooting / Link tests Testing the link interface A test loop is set up in which the external interface (AEI–XY) in the UART of the terminal processor is closed. The test loop can be activated via the user interface in controller mode. For the test loop the test data that is supplied via the external interface is mirrored directly over this interface.
Page 214: Link Interfaces
Service Operations 2.29 Links and acessories 2.29.5 Link Interfaces 2.29.5.1 AEI interface You can connect second receiver, headset, ext. hands–free device, speech recording unit, DSS module or switch–contact module to the AEI interface (AEI = Additional Equipment Interface). A list of accessories can be found in the appendix (→ p. 264). The AEI X interface is responsible for the transmission of analogue signals and the AEI Y interface for the transmission of digital signals.
Page 215: Headset Interface
2.29 Links and acessories 2.29.5.2 Headset interface The permissible links for T3 IP Comfort and T3 IP Classic telephones, AEI / headset and headset link have a headset interface. The T3 IP Compact telephone has this interface al- ready built–in.
Page 216: At Commands To T3 Comfort Or Classic
Service Operations 2.29 Links and acessories 2.29.6 AT commands to T3 Comfort or Classic: In this operating mode, the telephone behaves like a modem that can be controlled via AT commands. Here also only the telephone is controlled. No data is transmitted to the oppo- site subscriber.
Page 217 Service Operations 2.29 Links and acessories The following table provides an overview of the AT commands used: Command Reply Processing OK/ERROR Call acceptance with FR OK/ERROR Repeat last command Dial or seize WAH Local echo off Local echo on OK/ERROR Replace the handset Seizure WAH parameter...
Page 218 Service Operations 2.29 Links and acessories Overview of acknowledgements: Acknowledgement Application Syntax OK or dialing activated CONNECT Connection exists RING Call to telephone service NO CARRIER Release, incoming or outgoing ERROR Syntax error or command not executed CONNECT <Baud rate> <Baud rate>...
Page 219 Service Operations 2.29 Links and acessories Using Hayes commands Dialing when on–hook Requirements: The telephone is idle as far as call processing is concerned. Set hands–free: : ATH1 Dialing (with monitoring: ATH1 + ATDxx Block dialing from idle: ATDxx Called number busy: “BUSY“...
Page 220 Service Operations 2.29 Links and acessories Setting the Interface Local echo on: ATE1 Local echo off: ATE0 Acknowledgement on: ATQ0 Acknowledgement off: ATQ1 Verbal reply: ATV1 (OK) Replies, numerical: ATV0 (0) Acknowledgement leve: ATX0 ... ATX5 Information and programming Software Version: ATI3 Current settings (see above):ATI4 Serial no.
Page 221 Service Operations 2.29 Links and acessories Repeating a command Repeating last command: A/ (e.g. for redialing) Chaining commands Commands may be entered one after another, i.e. ATE0X3D377 (echo OFF, acknowledge- ment level 3, dialing after 377). A space may be placed between the individual commands for the sake of clarity. Special characters in the dial string The command ”ATD”...
Page 222: Accessories
Service Operations 2.29 Links and acessories 2.29.7 Accessories 2.29.7.1 Accessories Overview Note: All accessories that require a link cannot be connected to the T3 IP Compact. Accessories Information Settings on T3 IP Compact / Classic / Comfort Analogue additional devices Second handset - to handset interface using T–piece or...
Page 223 Service Operations 2.29 Links and acessories Additional digital devices DSS module to AEI–XY interface Settings – AEI/Headset link – DSS Module (on) Switch contact module to AEI–XY interface Settings – AEI/Headset link – Door device (on) or second alarm (on) 4.999.099.262 - 07/07 Page 223...
Page 224 Service Operations 2.29 Links and acessories Applications for customer PC Com4Tel via LAN with SPI driver Settings – CTI application (TAPI) After installing the SPI, please replace file TapiDrv.dll in Com4Tel’s program directory (default: (c: \Programme\Bosch Tele- com\Com4Telxxx) with the attached “TapiDrv.dll” file. Standard software with Hayes dialing (e.g.
Page 225 Service Operations 2.29 Links and acessories Applications for service PC Web terminal You can make various settings for the tele- phone via Web terminal. You can also load the phone book as well and even load and save user data. You can connect to the te- lephone by inputting the IP address via a standard browser.
Page 226 You can now start the download proce- dure. IP Phone Admin CTI application on the service PC. For the administration of T3 IP telephones (com- missioning, configuration and monitoring; → p. 74) CTI application on the service PC. For administration of T3 IP telephones.
Page 227: Headset
Service Operations 2.29 Links and acessories 2.29.7.2 Headset A headset can be connected by means of the handset connector or the headset interface of a link. You can connect a Comfort headset to the AEI–XY interface of a link. The telephone cannot determine whether a headset is plugged in or not. So you have to register it on the telephone.
Page 228 Service Operations 2.29 Links and acessories Registering the headset Select menu option ”Settings”. Menu Messages Time zones Settings Select the menu item ”AEI/Headset link” Settings Display / Acoustics Keys AEI/Headset–Link Select menu option ” Headset”. AEI/Headset–Link Headset (off) Comf/AEI Headset (off) Ext.
Page 229: Konftel Bzw. Komfort Headset
A KonfTel CU102/AEI hands–free unit (part number 4.999.078.931) + Ellipse can be con- nected to: - the AEI–XY interface of the T3 IP Comfort, Classic - the AEI–XY interface of an upstream additional device (e.g. DSS module or switching– contact module) Please observe the operating instructions for the KonfTel CU102/AEI.
Page 230 Service Operations 2.29 Links and acessories Note: When the KonfTel unit is removed, it must be logged out from the telephone if this means the internal hands–free unit has been activated again. In this mode of operation additional messages (private messages) are sent via the AEI inter- face if one of the following keys is pressed: –...
Page 231: Dss Module
Service Operations 2.29 Links and acessories 2.29.7.4 DSS module You can connect an external DSS Module (Direct Station Select) to the telephones T3 Com- fort and T3 Classic. Up to two DSS modules can be connected to the AEI interface of the AEI / Headset links. You can connect further additional devices operating on the Y protocol to the last DSS mod- ule: switching–contact module or to the AEI X/Y interface e.g.
Page 232: Configuration Examples – Dss Module
2.29.7.5 Configuration examples – DSS module AEI/ Network T3 IP Headset device 6–pin module 8–pin link plug plug Connecting a DSS module to a T3 IP telephone AEI/ Exten- 6–pin Network Headset T3 IP sion plug 8–pin device 6–pin module...
Page 233 Service Operations 2.29 Links and acessories e.g. T3 IP Comfort DSS module Extension module Network device Note: Always connect the power supply unit to the outer DSS module. 4.999.099.262 - 07/07 Page 233...
Page 234: Dss Module Ii
Service Operations 2.29 Links and acessories 2.29.7.6 DSS module II TThe DSS module II replaces the T3 DSS module. The IP telephones must have Hardware Level II.1. At IP telephones, the DSS modules II are connected in the same way as the DSS modules and provide the same functions.
Page 235 Service Operations 2.29 Links and acessories Enable DSS module Open audit menu (→ p. 124). S S S Select menu option ”Barred features list” Audit menu Software Reset Set features Barred features list Set menu option ”DSS destination” to ”Free”. Barred features list Trap call (barred)
Page 236: Connecting A Switch Contact Module
In the barred features list, enable the function ”Switch Contact”. With the T3 IP Comfort Switch contact is enabled on principle. The function of the switch contact must be configured via the user menu.
Page 237 Service Operations 2.29 Links and acessories Interfaces for the switching–contact module The switch contact module has the following interfaces: - Power supply via plug–in mains unit Reference number 17.4118.0220 - Switch contact module connection with cable Reference number 17.8761.1536 4–pin plug switch 6–pin 8–pin UAE contact module...
Page 238: Windows Tapi
Service Operations 2.29 Links and acessories 2.29.7.8 Windows TAPI To connect Windows TAPI applications you should only use the IP SPI driver. 4.999.099.262 - 07/07 Page 238...
Page 239 References Menu items in the display References Menu items in the display Below is an alphabetical list of the messages and menu options which are important for the controller’s work. 1. Install Displays the date on which the telephone was first installed. Acoustics/Contrast(in barred features list) Used to enable / disable the “Set acoustics and contrast”...
Page 240 References Menu items in the display Automatic redial For switching the automatic redial function on and off. Possible setting: - Redial interval (10, 20, 30 or 60 seconds) Booting from flash: T0xx_0DE.xxi During: Downloading of an image from flash memory CC function (in Barred Features list) CC = Call Center Used to disable / enable the “CC”...
Page 241 During installation: DHCP procedure is started Display Tests the display using all symbols. The display of the T3 IP Comfort first shows a light, then a dark screen, and finally a chessboard pattern. Every message remains for 5 seconds on the display.
Page 242 References Menu items in the display Door device (in barred features list) Used to disable / enable the “Door device” feature (Switching–contact module) in the “Set function keys” menu. The factory setting is “barred”. Download activated: T0xx_0DE.xxi During commissioning: Downloading an image from the FTP server Error counter The error counter collects errors from the digital interface of layers 1, 2 and 3.
Page 243 References Menu items in the display Frame losses For displaying the number of frame losses. The following error counts are displayed: - Frame losses - Frame errors - Error messages Delete all counters using “Delete counters”. Function keys Deletes the assignment of the function keys. Hardware revision Hardware revision: Displays the revision level of the hardware.
Page 244 References Menu items in the display Incoming ELC list ELC = External Line Code (“Exchange line code” in the audit menu) Enter the external line code with which you usually make external calls. Ind. Emerg. Call (in barred features list) Used to disable / enable the “Individual emergency call”...
Page 245 References Menu items in the display Line Used to disable / enable the “Line” feature. Lock no. memory To delete the PIN. It is reset to “0000”. You can thus only connect a single tele- phone. You cannot use this to unlock a software lock in the system. Minimail Mailbox (in list of barred features) Used to disable / enable the “Minimail”...
Page 246 References Menu items in the display Redial ex.(in barred features list) Enables delayed automatic redial abroad: This allows the Delayed Automatic Re- dial feature to be used when the ”Busy” state is not signaled by ”DISCONNECT on dialing a subscriber through an analogue external exchange. If this function is enabled and the ”Delayed redialing”...
Page 247 “free”. Software Reset Software reset: Instantly triggers a software reset. In the case of the T3 IP Comfort, this is followed by the message “Telephone ready” together with the software ver- sion. In the case of the T3 IP Classic only the software version is shown.
Page 248 References Menu items in the display Telephone ID Data about the telephone, the current software version, any additional devices, ser- vicing dates and much more. Tenovis IP phone U00.xx During installation: Start message and initial program loader version details. Terminal settings Various settings of the telephone can be changed: - Clear the sum counter: Enables the customer to clear the sum counter for call charges.
Page 249 References Menu items in the display Time separator Enter the separating character you wish to use for the time here: - HH:MM - HH.MM Tone dial (DTMF) (in list of barred features) Used to disable / enable the “Tone dial (DTMF)” feature. The factory setting is “free”.
Page 250 Features of the T3 IP telephone (tunnelling) in overview The list is sorted alphabetically by main features. Subclasses of features will always be found under the associated main feature. You can find a current overview of all features in the Avaya–Tenovis Intranet in the technical center: http://www.intranet.tenovis.com/intranet/2004/Technik_Center/terminals/T3/Ebene3/LMLinkkombinationenMatNr.htm...
Page 251 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) No entry for RUL, RUL by time, ”Pick–up call” Able to be switched Only one call list for one user locally in the IP telephone...
Page 252 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Selection of agent groups, Auto answer by user/controller, Auto release, Automatic status query, Log in / out,...
Page 253 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) User prompting: Tenovis dialog system Cursor control Level display Block dialing: (dial with correction permitted) In refer–back with partner key (without correction permitted)
Page 254 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Languages (number) Show own call number or name (only one user is permitted per phone...
Page 255 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Delete all entries: Call list: 10 entries Pick up a call: Hotel telephone: –...
Page 256 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Message waiting: Function (answering via key) Minimail: Mailbox: Mute: (microphone switched off) Emergency call function: local (destinations)
Page 257 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Partner call diversion for group in the partner menu Display of partner call diversion...
Page 258 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Callback if busy: Call back when free: 4.999.099.262 - 07/07 Page 258...
Page 259 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Call diversion: General call diversion Automatic call diversion Call–diversion when busy Delayed call–diversion Delayed call–diversion with subscriber input (internal/external)
Page 260 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Phone book: Local (entries) Whilst saving during the conversation Options for entering the name...
Page 261 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Explicit call transfer: transfer of connections Conversion of incoming external call numbers into names:...
Page 262 References Features of the T3 IP telephone (tunnelling) in overview T3 IP T3 IP T3 IP Features (from system software E07V06 up- Classic Comfort Compact wards) Second call passive: Second call: can be switched off even during a conversation if second call on/off on F–key (menu can only be activated in...
Page 263 References Features of the T3 IP telephone (tunnelling) in overview *) No links can be connected to the TP IP Compact. It has a headset socket on the base of the housing. 4.999.099.262 - 07/07 Page 263...
Page 264 References Overview of features (hardware and software dependencies) Overview of features (hardware and software dependencies) Feature Customer Utilization Level 1 Level 1 Level 2 package package package Functions and Features Alternative gatekeeper Redundancy: In the event of the central VoIP board in the I55 failing, the telephone switches over to a second board.
Page 265 References Overview of features (hardware and software dependencies) Feature Customer Utilization Level 1 Level 1 Level 2 package package package Log–in procedure with Employees can, for example, log in at their own IP system for selection of gatekeeper. a call center or from a location log into the TC system of a dif- ferent location IP interface and quality of service Ethernet 10/100 Mbit, half–...
Page 266 References Overview of features (hardware and software dependencies) Feature Customer Utilization Level 1 Level 1 Level 2 package package package Power supplied via Cisco in–line switches Power supply as per e.g. via 3Com switch with in–line power current version 802.3 a/f SNMP for built–in switch Customer can monitor the status of the IP telephone (of the (monitoring)
Page 267 References Overview of features (hardware and software dependencies) Feature Customer Utilization Level 1 Level 1 Level 2 package package package AEI/Headset link Same as AEI/Audio link but with addition of interface for Plan- tronics headset Headset link Pure headset link for Plantronics headset (connected by cord) 4.999.099.262 - 07/07 Page 267...
Page 268 Appendix Technical Data Appendix Technical Data 4.1.1 T3 IP Comfort (Hardware Level II.2 or later) ° ° Temperature range for operation C to +45 ° ° Temperature range for –20 C to +60 storage / transport Operating voltage 35 to 57 V polarity–dependent Power consumption 3.4 –...
Page 269 Appendix Technical Data Power Class Range 100 m with 100 Base–Tx with Cat. 5 cable with 4–plug connectors (IEEE 802.3) Width 287 mm Depth 207–275 mm (depending on display setting) Height (without display) 82 mm (including display) 89–207 mm (depending on display setting) Weight 1364 g 4.999.099.262 - 07/07...
Page 270 Appendix Technical Data 4.1.2 T3 IP Classic (Hardware Level II.2 or later) Temperature range for operation ° ° C to +45 Temperature range for ° ° –20 C to +60 storage / transport Operating voltage 35 to 57 V polarity–dependent Power consumption 3.4 –...
Page 271 Appendix Technical Data Depth 207 mm Height (without display) 82 mm (including display) 120 mm Weight 980 g 4.999.099.262 - 07/07 Page 271...
Page 272 Appendix Technical Data 4.1.3 T3 IP Compact (Hardware Level II.2 or later) Temperature range for operation ° ° C to +45 Temperature range for ° ° –20 C to +60 storage / transport Operating voltage 35 to 57 V polarity–dependent Power consumption max.
Page 273 Appendix Technical Data Depth 207 mm Height 82 mm Weight 820 g 4.999.099.262 - 07/07 Page 273...
Page 274 / transport Power consumption < 0.5 W (AEI interface only), max. 3 W with fed load 5 V/0.5 A at USB host interface Power supply via T3 IP telephone Connection hardware for Links D–Sub, 25 pin Digital interfaces AEI–Y, USB host Analog Interfaces AEI–X...
Page 275 –25 C to +70 storage / transport Power consumption < 0.5 W (AEI interface only); approx. 0.1 W via headset interface Power supply via T3 IP telephone Connection hardware for links D–Sub, 25 pin Digital interfaces AEI–Y Analog Interfaces Plantronics headset...
Page 276 Temperature range for –25 C to +70 storage / transport IP telephone power consumption approx. 0.1 W Power supply via T3 IP telephone Connection hardware for links D–Sub, 25 pin Digital interfaces Analog interfaces Plantronics headset Audio frequency range 300 Hz to 3400 Hz Connection system Plantronics headset: 4–pin Western Electric plug connector...
Page 277: Dss Module
Appendix Technical Data 4.1.7 DSS module Temperature range for operation ° ° C to 45 Temperature range for ° ° –25 C to +70 storage / transport Power consumption Approx. 0.1 to 0.9 W Power supply via power supply unit Digital interfaces AEI–Y In, AEI–Y Out Analog interfaces...
Page 278: Dss Module Ii
Appendix Technical Data 4.1.8 DSS module II Temperature range for operation ° ° C to 45 Temperature range for ° ° –25 C to +70 storage / transport Power consumption Normal operation (with next software release): 10 – 125 mW AEI operation: 10 –...
Page 279: Accessories
Appendix Accessories Accessories 4.2.1 Analogue additional devices - Headsets HSG 21, HSG 22, HSG 23, HSG 24 Multiset through HSG module 2 to AEI interface of the AEI/Headset–Link. “Comfort headset”, e.g. HSG kit Ellipse package at AEI interface of the AEI–/Headset link. - Headset HSG 21, HSG 22, HSG 23, HSG 24 Multiset via switchover module to the hand- set interface - “external handsfree facility”...
Page 280: Applications For Customer Pc Via Aei Interface
Appendix Accessories 4.2.3 Applications for customer PC via AEI interface - Com4Tel - Standard TAPI applications - Windows dialing aid - Standard software with Hayes dialing 4.2.4 Applications for service PC - WebTerminal - TCM - IP Phone Admin 4.999.099.262 - 07/07 Page 280...
Page 281: System Components
System components System components 4.3.1 T3 IP telephone Material number (Version II.3; compatible RoHS) Name 4.999.103.631 T3 IP II Classic polar white CISCO Power-over-LAN 4.999.103.632 T3 IP II Classic graphite grey CISCO Power-over-LAN 4.999.103.629 T3 IP II Classic polar white 4.999.103.630...
Page 282 Appendix System components Material number (version II.2) Name 4.999.102.497 T3 IP II Classic polar white CISCO Power-over-LAN 4.999.100.829 T3 IP II Classic graphite grey CISCO Power-over-LAN 4.999.102.494 T3 IP II Classic polar white 4.999.100.828 T3 IP II Classic graphite grey 4.999.098.885...
Page 283 T3 IP II Comfort graphite grey Template 4.999.084.943 T3 IP II Compact graphite grey 4.999.084.944 T3 IP II Compact polar white 4.999.068.444 Power Supply T3 IP II 4.999.086.800 Power Supply T3 IP II.1; T3 IP II.2 4.999.099.262 - 07/07 Page 283...
Page 284: Product Package
Appendix System components 4.3.2 Product package The equipment supplied with all T3 IP telephones is listed below: - Handset - Handset connecting cord - 3 m connecting cord - Panel for emergency numbers - Panel for insert strips - Insert strips - Operating Instructions 4.3.3...
Page 285 4.999.118.896 T3 phones, CD, I55 CIII package, 6 langs. 4.999.118.895 T3 IP Service information manual 4.999.095.736 T3 IP Compact, I55 C–Package, user manual, de 4.999.106.026 T3.x1/IP Comfort, I55 C–Package, user manual, de 4.999.106.002 T3.x1/IP Classic, I55 C–Package, user manual, de 4.999.106.008...
Page 286: Abbreviations
Abbreviations Abbreviations Abbreviations Additional Equipment Interface Automatic Multi-circuit Switch Automatic Multi–Switch Bundesamt für Zulassung in der Telekommunikation (German telecommunications inspectorate) BPDU Bridge protocoll data unit Call Center CCITT Comité Consultatif International Telegraphique et Telephonique CLIR Calling Line Identification Restriction (suppression of transmission of call numbers) CSTA Computer–Supported Telecommunication Applications (computer–assisted telephony)
Page 287 Abbreviations Abbreviations Computer–Telephone Integration CU102 Conference Unit 102 Data Terminal Equipment DHCP Dynamic Host Configuration Protocol DIN – German Industrial Standard Download Do-Not-Disturb DSCP Differentiated Services Code Point Direct Station Select ECMA European Computer Manufacturers Association EEPROM Electrically Erasable Programmable Read–Only Memory EPROM Erasable Programmable Read–Only Memory External Line Code...
Page 288 Abbreviations Abbreviations European standard Electronic Telephone Book European Telecommunication Standards ETSI European Telecommunication Standards Institute F keys Function keys Hands–free Hands–free device File Transfer Protocol Research and Development Centre GndD Ground digital Gatekeeper 4.999.099.262 - 07/07 Page 288...
Page 289 Abbreviations Abbreviations HAKZ Host external line code HELC Host External Line Code Pick-up Handset and headset unit Hardware Integral 5 I33, I55 Integral 33, 55 Internet Protocol Pulse Dialing ISDN Integrated Services Digital Network Local Area Network Monitoring (open listening) LH/FR Monitoring/handsfree operation 4.999.099.262 - 07/07...
Page 290 Abbreviations Abbreviations Light-Emitting Diode Feature Ltg. Line Media Access Control METB Main Electronic Telephone Book Management Information Base Multiple Subscriber Number Emergency operation Not Connected Network Management Console PABX Private Automatic Branch Exchange 4.999.099.262 - 07/07 Page 290...
Page 291 Abbreviations Abbreviations Personal Computer Personal Identification Number PTBA Private Termination Basic Access (private network connection) Personal Telephone Manager PUM1/2 Partner diversion 1/2 Private User Mobility (mobile direct inward dialing) Quality of Service Random Access Memory RTCP Realtime transport control protocol Realtime transport protocol Call diversion RUL delayed...
Page 292 Abbreviations Abbreviations SELV Safety Extra–Low Voltage SNMP Simple Network Management Protocol Software Terminal Adapter TAPI Telephone Application Programming Interface Terminal Configuration Manager Transmission Control Protocol TEBU Main Electronic Telephone Book (METB) or phone book Terminal Endpoint Identifier Technical Information System Subscriber Tln.
Page 293 Abbreviations Abbreviations Type of Service Universal connecting unit Very Important Person VOIP Voice over Internet Protocol VLAN Virtual Local Area Network Dialing when on-hook Western Electric Redialing ZETB Main Phone Book 4.999.099.262 - 07/07 Page 293...
Page 294: Index
Appendix Index Index Announce. & Ackn, 172 Announcement, With ackn., 198 Numbers Answer Call, 169, 240 802.1X credentials, 71 Appointments, 187 802.1X Forwarding, 191 AT Command, 217 802.1X Proxy Logoff, 191 Audio settings, 99 Audio version, 110 Audit menu, 124 Abbreviations, 286 Calling up, 126 Accessories, Switching–contact module, 242...
Page 295 Appendix Index Bootloader, Bezeichnungskonvention, 75 Introduction, 47, 55, 161 Bootstrap and software download, 85 Configuration file, 48 BPDU Forwarding, 167 Connect, Link, KonfTel, 229 Connection, 45 Connections, 44 C package, 75 Controller code, Changing, 125 C–Paket Step II.1, 89 Controller password, Changing, 125 Call back request, 181 Conventional designations, Software, 59, 73 Refer–back, 257...
Page 296 Appendix Index Data, Loading, 159 Double Call, 170 Date DSS modul, 171 Separator, 119, 241 DSS module, Enable, 235 Set format, 119 DSS module II, 234 Defective telephone Defective software, 163 DTMF, 188, 249 Replace, 163 Delete settings, 239 Deputy key, 241 ELC, outgoing, 244 Dez.
Page 297 Appendix Index Appointments clock, 260 Emergency call function, 256 Audio settings, 251 Explicit call transfer, 261 Barring, 164 Follow me dialing procedure, 254 Barring features, 259 Hands–free, 254 Brokering, 255 Headset link, 262 Call back request, 257 Hunt group, including leaving, 259 Call back when free, 258 Interchange between calls, 261 Call diversion, 259...
Page 298 Appendix Index Setting, 247 Gatekeepers list, 131 Software lock, 259 Suppression of display of call numbers and names, 261 Switchover to CC(Call Center) mode, 251 Test mode, 260 Handsfree Answer Back, 175 Transfer of second call, 261 Handsfree Answer–Back, Setting up, 205 Trap call, 254 User prompting, 252, 253 Hardware...
Page 299 Appendix Index IP Telephones, Security, 114 DSS module, 231 enabling, 235 DSS module configuration, block diagram, 232 DSS module II, 234 Headset, 227 Jitter buffer, 99 Switching–contact module, Interfaces, 237 Additional devices, Analoge devices, 222 AEI/Headset, 208 parametrization, 210 Keypad test, 244 CTI application Call recording, 210 Comfort headset, 210...
Page 300 Appendix Index Modules interface, V.24 interface, Hayes commands, 219 Maintenance class, 247 Overview, 207 Menu Top and bottom view, 207 T3 Classic, 28 Links T3 Comfort, 15 Accessories, 222 T3 Compact, 37 Module interfaces, 214 Menu item, 10, 11 Troubleshooting, Link tests, 213 switching between, 10, 11 Windows TAPI, 238 Minimail, 177, 245...
Page 301 Appendix Index Port number, 106 Partner group, PIN suppression, 257 Ports overview, 141 Partner settings , 178 Power supply, 44, 45 Level I, 45 Password Level II, 46 Controller, 125 Controller , 124 Promiscuous Mode, 158 Not known, 125 Protocol, DSS module, 235 PC Port, Messungen, 177 PC port, Measurement , 158 PC–Port, Messungen, 158...
Page 302 Appendix Index Relocation, 105 Set contrast, 165 Restrict partner–signaling, Restrict partner–signaling, 184 Set language, 185 RTCP, 107, 111 Set pass, 248 Data, 144, 146 Setting, VIP funktion, 204 Introduction, 143 Setting up Handsfree Answer–Back, 205 Replacing a defective telephone, 163 Secure communication, 89 Settings, VIP functions, 194 Secure user, 89...
Page 303 Appendix Index Time zones, 190 T3 Classic, 27 Tone dial (DTMF), 188 T3 Comfort, 14 Tone ringing, 249 T3 Compact, 36 Tone suffix dialling (DTMF), 249 Telefonname, MAC–Erweiterung, 176 TOS, 100 Telephone book data, Saving, 159 Trap call, 173 Telephone ID, 103, 248 Two–way intercom, VIP function, 198 Telephone setting, 172 Terminated, Terminated, 124...
Page 304 Appendix Index Outer office telephone, 199 Port number, 106 Scenario, 198–203 Security in the network, 114 Setting, 204 Two–way intercom system, 198 VIP functions Conditions, 192 Deactivating , 192 Overview, 193 Set, 189 VIP functions , Settings, 194 VLAN, 101, 132 Booting procedure, 58 VLAN ID, 132 VMM, 148...
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Avaya T3 IP Service Manual

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