Avaya T3 Service Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. T3 Comfort
  6. Service manual
Avaya T3 Service Manual

Avaya T3 Service Manual

Connected to ip office
Hide thumbs Also See for T3:
Table of Contents

Advertisement

Quick Links

Download this manual
Copyright
Service Manual
T3 IP Telephones
Connected to IP Office
Supplement to
Service Manual T3 Telephones Connected to
IP Office
SHB_T3IP_IPO3.2_060428_en.doc
1

Advertisement

Table of Contents
loading

Related Manuals for Avaya T3

Summary of Contents for Avaya T3

  • Page 1 Copyright Service Manual T3 IP Telephones Connected to IP Office Supplement to Service Manual T3 Telephones Connected to IP Office SHB_T3IP_IPO3.2_060428_en.doc...

  • Page 2: Copyright

    Updated: 05/06 Reproductions and disclosure of information contained in this document, in whole or in part, require the prior written consent of Avaya GmbH & Co. KG All of the technical data, information and properties of the product described in this document have been compiled to the best of available knowledge at the time of going to press.

  • Page 3: Declaration Of Conformity (T3 Ip)

    Declaration of conformity (T3 IP) Declaration of conformity (T3 IP) We, Avaya GmbH & Co. KG, declare that the telephones T3 IP Compact, T3 IP Classic and T3 IP Comfort comply with the basic requirements and other relevant regulations in accordance with directive 1999/5/EU (Radio and Telecommunication Terminal Equipment, R&TTE).

  • Page 4: Table Of Contents

    Table of contents Table of contents Copyright............................2 Declaration of conformity (T3 IP) ....................3 Table of contents..........................4 Introduction............................6 General explanations ........................7 How does the IP telephone communicate with the IP Office?............7 Codecs, bandwidth, delay, jitter and jitter buffer ................9 Codec ............................9 Bandwidth...........................9...
  • Page 5 Table of contents Commissioning options without DHCP..................45 Carry out IP setting........................45 Log in user..........................45 Commissioning an IP telephone with DHCP ................46 Settings in the manager ......................46 IP audio settings .......................... 47 IP telephone logging out / logging in again (Hot Desking) ............48 Telephone software update ......................

  • Page 6: Introduction

    Introduction Introduction This document is intended as a supplement to “Service Manual T3 connected to IP Office”. It describes the processes necessary to commission the IP telephone for operation in a data network. When in operation, the IP telephone has the same functionality as a T3 ISDN telephone connected to IP Office.

  • Page 7: General Explanations

    General explanations General explanations Basic information about IP telephones can be found in the Service Manual T3 IP connected to Integral 5, order number 4.999.105.974. This manual provides basic information about DHCP, MAC addresses, IP addresses, Subnet masks and FTP.
  • Page 8 General explanations • TCP protocol The main task of this protocol is to transfer data securely through the network. • UDP protocol Unlike TCP, this protocol does not confirm transfer or implement other security measures. This means that UDP is, however, more efficient and therefore suitable for high-speed applications.

  • Page 9: Codecs, Bandwidth, Delay, Jitter And Jitter Buffer

    General explanations Codecs, bandwidth, delay, jitter and jitter buffer Codec Both the IP telephone and IP Office must have an audio Codec. This codes the voice signals from the microphone for transfer via the transmitting terminal, and decodes the received audio signals sent to the loudspeaker/receiver of the terminal. G.711 and G.729 are supported in the IP telephone.

  • Page 10: Delay

    General explanations If sent via a G.729 Codec every 20 ms, the user data are 20 bytes per datagram plus additional layer 2 bytes (Ethernet plus 18 bytes). Delay (delay between packet or speech packet length) Delay times can be set using the IP telephone. These times indicate the time delay before the transmitter dispatches the data into the network.

  • Page 11: Tos/Diffserv Parameters

    General explanations The jitter buffer can be set to Default • short If speech quality is adequate after the IP • telephone has been commissioned, the normal default setting should not be changed. • long • auto TOS/DiffServ parameters If you wish to modify the quality of service (QoS) of the voice packets you can configure the TOS (Type of Service) / DiffServ (Differentiated Services Architecture) field in the IP header of the RTP voice packets.

  • Page 12: In The Ip Office

    General explanations In the IP Office Separate network If an IP Office is connected to a separate network together with the associated equipment, no gateway address is required. Only the gatekeeper address of the IP Office must be noted in the IP telephone. (Example: 16 subscribers) IP address Tln 16 10.19.8.99...
  • Page 13 General explanations 2 networks, IP telephones of one IP Office distributed on both networks IP telephone 14 in Building B: The following must be noted: • IP telephone 14 cannot be logged in via the IP Office DHCP. Login has to be carried out manually (see “Commissioning an IP telephone”).
  • Page 14 General explanations IP address Tln 14 10.10.9.99 IP address gateway 10.10.9.77 IP address gatekeeper 10.10.8.74 IP phone Router/Gateway Network Building B IP address gateway 10.10.9.77 IP address Tln 11 IP address Tln 12 IP address Tln 13 10.10.8.96 10.10.8.97 10.10.8.98 IP address gateway IP address gateway IP address gateway...

  • Page 15: Gatekeeper

    General explanations Gatekeeper The IP Office functions as a gatekeeper. The IP telephones are logged in at the gatekeeper. If there are several gatekeepers in an IP network, ensure that the associated address is entered in the default gatekeeper entry of the IP telephone. The entire telephone data traffic via the gatekeeper (central media streaming) occurs at the IP Office 3.2.

  • Page 16: T3 Ip Telephone Connections

    (not T3 IP Compact) Handset connecting socket Network connection Microphone opening Display The T3 IP Compact has a socket for direct connection of a headset (below sockets 5 and 7). A link connecting socket is not available.

  • Page 17: T3 Ip Telephone Cabling

    T3 IP telephone cabling T3 IP telephone cabling Network IP Office Plug-in mains unit Power supply unit Socket for connecting a link Handset Hörer Handset T3 IP phone lower side The IP telephone is connected to the network via its “LAN socket”.

  • Page 18: Interfaces

    T3 IP telephone cabling Interfaces Network interfaces 1: TD+ Transmit Data + 2: TD- Transmit Data – 3: RD+ Receive Data + 4: NC 5: NC 6: RD- Receive Data- 7: NC 8: NC 8-pin Western jack Handset interface 1 – SK- Speech circuit 2 –...

  • Page 19: Power Supply

    T3 IP telephone cabling Power supply The T3 IP telephones can be powered in various ways: The power supply also depends on the network components being used. Note • All new T3 IP telephones from T3 IP II.2 and higher support power over LAN (PoL) according to standard 802.3a/f!
  • Page 20 T3 IP telephone cabling 1: TD+ Transmit Data + 2: TD- Transmit Data – Network 3: RD+ Receive Data + 6: RD- Receive Data – 4 and 5: GND 7 and 8: – 48 V DC -48VDC (35...57 V) 35..57V...
  • Page 21 Class 2: up to 7 W per port • Class 3: up to 15.4 W per port The telephones T3 IP Classic and T3 IP Comfort are allocated to power class 2 and the IP Compact to power class 1.

  • Page 22: Displays During Commissioning

    T3 IP telephone cabling Displays during commissioning The T3 IP telephone shows different messages on the display when starting for the first time. These let you know what is happening and may also notify you about errors. Message text Meaning Tenovis 8300U boot B00.xx...

  • Page 23: Links (From Ip Office 3.2 And Higher)

    Links (from IP Office 3.2 and higher) Links can be connected to T3 IP Classic and T3 IP Comfort. The T3 IP Compact does not have a link interface. But it does have a headset socket. It is possible to connect the...

  • Page 24: Aei/Headset Link

    Links (from IP Office 3.2 and higher) AEI/Headset link View of the AEI/Headset link T3 IP telephone lower side Headset AEI/ Headset link AEI pin allocation 1: XTEout (Audio Output Telephone) 2: XTEin (Audio Input Telephone) 3: XGndD (Audio Ground)

  • Page 25: Headset Interface Pin Allocation

    Links (from IP Office 3.2 and higher) Headset Interface pin allocation Allocation is identical to the one with the headset link (see below). Connection options DSS modules can be connected to the AEI socket. These use the Y interface. Further additional devices cannot be connected.

  • Page 26: Headset Link

    Links (from IP Office 3.2 and higher) Headset link This link can be used to connect the headsets HSG 21…24 from Plantronics. The setting options for a headset via the headset link are summarised in a menu. Front and rear view of the headset link The headset link has one interface: the headset Headset interface.
  • Page 27 Links (from IP Office 3.2 and higher) Headset to headset- or connect AEI/headset link IP telephone Link HSG 21 HSG22 Headset HSG23 HSG24 4.999.077.349 Only the headsets HSG 21, 22, 23 and 24 should be connected! Connection to the headset socket of the headset link is only possible via a spiral cable WE4-on-QD (Quick Disconnect) (reference number: 4.999.077.349).

  • Page 28: Using A Headset

    A headset can be connected by means of the handset connector, at the headset interface of a link or directly to the headset socket of the T3 IP Compact. The telephone cannot determine whether a headset is plugged in or not. Therefore, you have to log it in at the telephone (see user manual T3 IP).

  • Page 29: Installation Of The Links

    Links (from IP Office 3.2 and higher) Installation of the links Link installation is described in the installation instructions “Links for Integral T3 / T3 IP”. Safety information for link installation When a link is inserted, the IP telephone must be completely isolated from the power supply.

  • Page 30: Technical Data

    / transport 0.5 W (only AEI Power consumption Approx. 0.1 W interface); Approx. 0.1 W via headset interface Power supply Via T3 IP telephone D-Sub, 25 pin Connection hardware for links Analogue interface Plantronics headset Plantronics headset Digital interface...

  • Page 31: T3 Ip Comfort

    6 W with plugged link Power supply Power supply via LAN cable (phantom power supply or via spare wire), or via T3 mains unit Connecting cable LAN cable twisted 4-pair Cat 5, length 3 m (accessory pack)

  • Page 32: T3 Ip Classic

    6 W with plugged link Power supply Power supply via LAN cable (phantom power supply or via spare wire), or via T3 mains unit Connecting cable LAN cable twisted 4-pair Cat 5, length 3 m (accessory pack)

  • Page 33: T3 Ip Compact

    35 to 57 V polarity-dependent Power consumption Max. 3 W Power supply Power supply via LAN cable (phantom power supply or via spare wire), or via T3 mains unit Connecting cable LAN cable twisted 4-pair Cat 5, length 3 m (accessory pack)

  • Page 34: Mixed Operation With Other Telephones

    Mixed operation with other telephones T3 IP telephones can be combined with any other Avaya T3 ISDN telephones (T3 Comfort, T3 Classic and T3 Compact) depending on the capacity limits of the IP Office. Combinations with other Avaya telephones are not permissible.

  • Page 35: Menus Of The Ip Telephone

    IP Office. The manual only deals with the new feature “Hot Desking”. The Standard menu is described in the service manual T3 connected to IP Office. • The User menu, which can only be accessed when the telephone is not registered.

  • Page 36: Delete Registration Of The Telephone In The Ip Office

    Menus of the IP telephone Send PING IP address Checks whether the IP address can be Def. Gatekeeper reached FTP server User administration Call number Enter new user The User menu is a local menu. It can only be accessed when the telephone is not registered.

  • Page 37: Audit Menu

    Menus of the IP telephone Audit menu Boot list Download via number keys possible off (def.) Download via number keys not possible Do not change Use DHCP Server Log in via DHCP off (def.) Log in manually Do not change IP audio settings Jitter buffer short...
  • Page 38 Menus of the IP telephone Def. Gatekeeper 0.0.0.0 Gatekeeper 10.19.9.66 MAC address 00-07-3b-00-0c-4e. Save entry Bit rate LAN PC (auto) auto 10 Mbit Do not change Test mode For laboratory, development Delete all entries Deletion takes Gatekeeper list place without Web browser –...
  • Page 39 Bit rate (Auto) AEC handset Do not change Sidetone level Only for T3 IP Compact or if a link has been plugged in. Delete Bootline entries Deletion takes place without any further security prompts Software reset Software reset takes place without any...

  • Page 40: Sending Ping

    Menus of the IP telephone Sending ping It is possible to send a ping to the IP address of various network components from the menu. This allows you to check whether the gatekeeper, gateway, FTP server etc. can be reached from the telephone. You can also enter an IP address manually.

  • Page 41: Using Rtcp In The Ip Telephone

    Menus of the IP telephone Using RTCP in the IP telephone The RTCP protocol supplies current information about the quality of the voice data in the network, doing so on the basis of the RTP packets received and sent. This feedback allows the system administrator to manually adapt to network conditions the data stream generated by them (for example, by reducing the data rate in the case of a poor QoS) and to locate faults.
  • Page 42 Menus of the IP telephone Textual presentation of the name of the sender of the RTCP report for the IP telephone. For example, CName: Tenovis_IPPhone_4711@192.168.123.15 Note: • Individual data can be missing depending on the controller chip being used. • RTCP data for a call are only recorded if at least three RTCP reports have been sent.

  • Page 43: Portoverview

    Menus of the IP telephone Portoverview The following table shows all servers operating in the T3 IP telephone and the ports they use. Server Assigned port number (default) DHCP client 32000 HTTP (TCP port) RAS registration 5050 1722 SNMP (UDP port)

  • Page 44: Switching Functionality And Vlan-Configuration

    Menus of the IP telephone Switching functionality and VLAN-configuration It is possible to configure the switch using: • the user interface (Audit menu) in functional mode • the Web terminal • the Admin tool The following switch parameters can be configured: •...

  • Page 45: Commissioning Options For An Ip Telephone

    Commissioning options for an IP telephone Commissioning options for an IP telephone Commissioning options without DHCP An IP telephone can also be commissioned without DHCP server. You have to manually allocate an IP address and subnet mask for the telephone. Basic conditions The Web browser can be enabled or blocked.

  • Page 46: Commissioning An Ip Telephone With Dhcp

    Commissioning options for an IP telephone Commissioning an IP telephone with DHCP If a DHCP server exists in the company network, it should be used. If this is the case, the DHCP server of the IP Office has to be switched off. Settings in the manager The manager should have a fixed IP address.

  • Page 47: Ip Audio Settings

    Commissioning options for an IP telephone IP audio settings The IP audio settings can be adjusted to local conditions. Generally speaking, this is carried out by the network specialist. He/she must determine the network and transmission quality. This data is then used to decide, •...

  • Page 48: Ip Telephone Logging Out / Logging In Again (Hot Desking)

    Commissioning options for an IP telephone Note: It is recommended not to change the Codec default setting in the IP telephone and to set the desired Codec in the manager. IP telephone logging out / logging in again (Hot Desking) The telephone remains registered when you log out.

  • Page 49: Telephone Software Update

    Via a direct connection to the IP telephone (crosslink patch cable) Remotely via remote dial-in to the IP telephone network. The option is especially used by the Avaya helpdesk if company network dial-in is permitted Manually direct from the IP telephone (by boot list)

  • Page 50: Ftp Server

    Telephone software update FTP server The FTP server has to have an IP address which can be reached from the IP telephone network. It can run on the Revisor laptop or another PC in the IP telephone network. The IP address does not have to be made known to the IP telephone if you are using the “IP Phone Admin”...

  • Page 51: Configuration File On The Ftp Server

    Telephone software update Configuration file on the FTP server There has to be a suitable configuration file on the FTP server. Via this file it is possible to determine a software which is then loaded into the IP telephone. Structure of the configuration file The diagram shows the exemplary structure of the configuration file.
  • Page 52 Telephone software update Description of the configuration file • The name is optional, e.g. “ipphone.txt” • It is a max. of 1024 bytes • It is organised into 22 rows and 22 characters • 2 rows always belong together Rows 1 to 20: •...
  • Page 53 T323_0DE.a4i DE = country code • T323_0DE.a4i a4i = hardware ID 1st position = “a” = T3 Comfort 1st position = “b” = T3 Classic 1st position = “c” = T3 Compact 1st position = “x” = the telephone automatically loads the matching type-specific software.

  • Page 54: Download With A Revisor Laptop

    Telephone software update 1. Download with a Revisor laptop The easiest way to carry out a download is via a Revisor laptop connected to the IP telephone network. Together with the “IP Phone Admin” tool, no settings have to be carried out at the IP telephone which is to receive new software.

  • Page 55: Carry Out Download

    Telephone software update • The software versions stated in the configuration file have to be stored from the FTP server. • The “boot list” has to be switched on in the Audit menu or via the Web terminal. Carry out download Use the configuration file to determine which software is to be loaded into the IP telephone.

  • Page 56: Web Terminal

    Web terminal Web terminal Web terminal is a user-friendly administration tool for Avaya T3 IP telephones. For a software update it is not as simple as the “IP Phone Admin” tool, but it run on every modern Web browser which supports Java.
  • Page 57 Web terminal After the call via the browser, the IP telephone registers with the login window. Web Terminal Version: Stimulus Enter PIN from the Security User menu. Enter xxxx or 1590 Status E.g.: Not connected Deutsch Available options: • Deutsch (web browser language) English •...
  • Page 58 Web terminal • RTCP journal • LAN statistics On the following pages there are overviews of these windows. Tenovis Web terminal: Bootline DHCP = DHCP server active (Audit menu: Use DHCP Server) Boot list If activated, older software versions can be loaded from the directory.
  • Page 59 Web terminal Tenovis Web terminal: IP Audio Settings automatic Jitter buffer size: short long (Audit menu: IP audio settings – Jitter Buffer) normal Codec Delay (ms) G.711A Priority 1: G.711µ G.729A (Audit menu: none IP audio settings – Audio Codec priority list) Codec Delay (ms)
  • Page 60 Web terminal Tenovis Web terminal: Registration & Admission -- Default Gatekeeper -- (Audit menu: Network settings) IP address 143.1.56.111 -- Gatekeeper List -- (Audit menu: Gatekeeper list) Name IP address E.g.: GK, 10.19.8.74 Delete Accept Data is accepted in the web terminal Selection Last settings The original data is applied...

  • Page 61: Log Off

    Web terminal Tenovis Web terminal: RTCP journal List of calls made Associated RTCP data Tenovis Web terminal: LAN statistics Display of messages Log Off You log out of the Web terminal by clicking on “Cancel” in the main window. If you have not carried out an entry in the Web terminal for 5 minutes, you will receive a message that the Web terminal will automatically shut down after one minute.

  • Page 62: Available Ip Functions

    Web terminal Available IP functions Function User menu Audit menu Bootline Phone IP address Subnet mask Gateway IP FTP Server IP FTP Username FTP password File name Bit rate on the LAN Phone Name Bootlist on/off DHCP on/off Registration & Default Gatekeeper IP Admission Gatekeepers list...
  • Page 63 Web terminal Block Web terminal from further access Call number display MAC address display Software version display Boot Loader version display Integrated Show/Configure Duplex switch (half/full/automatic) Show/Configure speed (10/100/Automatic) VLAN Show/Configure ID Show/Configure priority Show/Configure VLAN/port allocation LAN/PC port Duplex configuration Bit rate Display of DSP software version...

  • Page 64: Ip Phone Admin

    IP Phone Admin IP Phone Admin This tool makes it easier to commission several IP telephones simultaneously, makes it possible to monitor statistical values, and allows fast port configuration of the installed switches and the VLAN allocation. A detailed description of all the functions of this tool can be found in the corresponding operating instructions.
  • Page 65 IP Phone Admin Updating the Boot Loader While updating the Boot Loader the power supply of the IP phones must not be interrupted. An interruption of the power supply or a reset during the update will make the IP phone useless. While the Boot Loader is being downloaded, the LEDs display status messages.

  • Page 66: Features

    IP Phone Admin Features The following table describes the functions that are supported when using an IP telephone: Funktion Automatic software update of several phones Manual software update of several phones Boot Loader update of several phones Display of the software and Boot Loader version numbers of several phones Display and export of the LAN statistics of several phones Display and export of the MAC addresses of several phones...

  • Page 67: Changing The Telephone

    Unprinted keypad (Alphabetic keypad) The alphabetic keypad in T3 IP Comfort is unprinted. However, various templates which can be stuck onto the keypad are supplied with the telephone. The desired key assignment can be set via the menu Settings > Alphabetic keypad.

  • Page 68: Snmp (Simple Network Management Protocol)

    SNMP (Simple Network Management Protocol) SNMP (Simple Network Management Protocol) An SNMP agent is integrated into IP telephones. This allows you to access telephone data via the SNMP protocol. These data are organised using the MIB (Management Information Base) tree structure. The SNMP agent from WindManage SNMP is integrated into the IP phone.
  • Page 69 SNMP (Simple Network Management Protocol) Nur HW T8300U VLAN Settings Nur HW T8300U VLAN ID Read Nur HW T8300U Priority Read Nur HW T8300U Name Read Port Settings Current bandwidth in Mbits Speed Read per second The current duplex mode of Duplex Read the interface...

  • Page 70: Releasing Or Blocking Snmp Feature

    SNMP (Simple Network Management Protocol) The SNMP versions v1 and v2c supported by VxWorks provide little security. Version v3, which is also supported by VxWorks, has security measures implemented that take the shortcomings of SNMP versions v1 and v2c into consideration. Messages can be logged and therefore third parties have fast access to all features accessible via SNMP.

  • Page 71: Abbreviations

    Abbreviations Abbreviations Additional Equipment Interface CAPI Computer Assisted Personal Interviewing CODEC Coder/Decoder Computer Telepfony Integration Direct Current DHCP Dynamic Host Configuration Protocol File Transfer Protocol GrouND GateKeeper HörKreis HTTP Hypertext Transfer Protocol Internet Protocol Industry Standard Architecture Local Area Network Leitung Medium Access Control Not Connected...
  • Page 72 Port, 43 Power class, 21 Power over LAN, 19 Power supply, 19 Revisor laptop, 54 RTCP, 41 SNMP, 68 T3 IP telephone cabling, 17 T3 IP-telephone Connections, 16 TCP/IP protocol, 7 Technical data, 30 Telephone software Update, 49 Tunneling, 8...
  • Page 73 Index Your notes...

Table of Contents