Avaya IP Office T7100 User Manual
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Avaya IP Office T7100 User Manual

Avaya IP Office T7100 User Manual

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IP Office

T7100 Telephone User Guide

- Issue 02a - (03 October 2011)

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  • Page 1: T7100 Telephone User Guide

    IP Office T7100 Telephone User Guide - Issue 02a - (03 October 2011)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    ..............38 12.1 Abbreviated Ring ..............66 6.4 Deleting a Record ..............38 12.2 Appearance Button ..............66 6.5 Adding a Record to Your Contacts ..............38 T7100 Telephone User Guide Page 3 IP Office - Issue 02a (03 October 2011)
  • Page 4 12.28 Short Codes ..............69 12.29 Small Community Network ..............69 12.30 System Administrator ..............69 12.31 System Phone User ..............69 12.32 Twinning ..............69 Index ................71 T7100 Telephone User Guide Page 4 IP Office - Issue 02a (03 October 2011)

  • Page 5: Telephone Overview

    Chapter 1. Telephone Overview T7100 Telephone User Guide Page 5 IP Office - Issue 02a (03 October 2011)

  • Page 7: T7100 Telephone

    1.1 T7100 Telephone On IP Office, the T7100 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

  • Page 8: Button Functions

    The function for each programmable button can be set by you or by your system administrator. Display Feature Release Hold Last Number Redial – Volume T7100 Telephone User Guide Page 8 IP Office - Issue 02a (03 October 2011)

  • Page 9: Feature Codes

    · This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls. T7100 Telephone User Guide Page 9 IP Office - Issue 02a (03 October 2011)

  • Page 10: Short Codes

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7100 Telephone User Guide Page 10 IP Office - Issue 02a (03 October 2011)
  • Page 11 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. T7100 Telephone User Guide Page 11 IP Office - Issue 02a (03 October 2011)

  • Page 12: Status Letters

    If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user. T7100 Telephone User Guide Page 12 IP Office...

  • Page 13: What's My Extension Number

    Other Phones The T7100 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the T7100 can also be used on these other phones.

  • Page 15: Making Calls

    Chapter 2. Making Calls T7100 Telephone User Guide Page 15 IP Office - Issue 02a (03 October 2011)

  • Page 16: Virtual Call Appearances

    With the phone idle but a call alerting: · Going off-hook or pressing Hold will answer the call. T7100 Telephone User Guide Page 16 IP Office - Issue 02a (03 October 2011)

  • Page 17: Setting A Callback

    · This function can be assigned to a programmable button . This allows it to be accessed in a single key press. 1. To redial the last number called, press Feature 5. T7100 Telephone User Guide Page 17 IP Office - Issue 02a (03 October 2011)

  • Page 18: Making A

    · This function can be assigned to a programmable button . This allows it to be accessed in a single key press. 1. Press Feature 69. 2. Dial the target user extension number. T7100 Telephone User Guide Page 18 IP Office - Issue 02a (03 October 2011)

  • Page 19: Using Speed Dials

    · Use the # button button to advance the text entry cursor to enter the next character. · Use the * button button to delete the current character. 6. When complete, press Hold again. T7100 Telephone User Guide Page 19 IP Office - Issue 02a (03 October 2011)

  • Page 20: Account Codes

    (answered incoming calls) and Out (outgoing calls). · Use the up and down buttons to scroll through the records. 2. When the required entry is shown, press #. T7100 Telephone User Guide Page 20 IP Office - Issue 02a (03 October 2011)

  • Page 21: Answering Calls

    Chapter 3. Answering Calls T7100 Telephone User Guide Page 21 IP Office - Issue 02a (03 October 2011)

  • Page 22: Divert A Call To Voicemail

    You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged. You cannot answer a page call. T7100 Telephone User Guide Page 22 IP Office...

  • Page 23: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. T7100 Telephone User Guide Page 23 IP Office...

  • Page 25: Call Controls

    Chapter 4. Call Controls T7100 Telephone User Guide Page 25 IP Office - Issue 02a (03 October 2011)

  • Page 26: Adjust The Call Volume

    4.2 Switching Between Calls You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone. T7100 Telephone User Guide Page 26 IP Office - Issue 02a (03 October 2011)

  • Page 27: Transferring Calls

    · To Turn Group Listen Off: Press Feature #802. 4.8 Ending Calls Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. T7100 Telephone User Guide Page 27 IP Office - Issue 02a (03 October 2011)

  • Page 28: Groups

    Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). T7100 Telephone User Guide Page 28 IP Office...

  • Page 29: Holding And Parking Calls

    Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. T7100 Telephone User Guide Page 29 IP Office - Issue 02a (03 October 2011)

  • Page 30: Holding Calls

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. T7100 Telephone User Guide Page 30 IP Office - Issue 02a (03 October 2011)

  • Page 31: Conference Calls

    Chapter 5. Conference Calls T7100 Telephone User Guide Page 31 IP Office - Issue 02a (03 October 2011)

  • Page 32: Starting A Conference

    This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. T7100 Telephone User Guide Page 32...

  • Page 33: Viewing Conference Details

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. T7100 Telephone User Guide Page 33 IP Office - Issue 02a (03 October 2011)

  • Page 35: Call Log

    Chapter 6. Call Log T7100 Telephone User Guide Page 35 IP Office - Issue 02a (03 October 2011)

  • Page 36: Accessing The Call Log

    2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record. 3. To exit the call log, press the Feature button. T7100 Telephone User Guide Page 36 IP Office...

  • Page 37: Viewing Call Details

    4. While you are in the details of a call record, the following functions are available: · Call the Number: Press #. · Add to Your Personal Directory: Press 0. · Return to the Calls Display: Press *. T7100 Telephone User Guide Page 37 IP Office - Issue 02a (03 October 2011)

  • Page 38: Making A Call

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the key to select which. 4. Press # T7100 Telephone User Guide Page 38 IP Office - Issue 02a (03 October 2011)

  • Page 39: T7100 Telephone User Guide

    Chapter 7. Voicemail T7100 Telephone User Guide Page 39 IP Office - Issue 02a (03 October 2011)

  • Page 40: Voicemail

    You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member. 1. If your phone is idle, press the Release button. The call is redirected to voicemail. T7100 Telephone User Guide Page 40 IP Office - Issue 02a (03 October 2011)

  • Page 41: Logging In/Out

    Chapter 8. Logging In/Out T7100 Telephone User Guide Page 41 IP Office - Issue 02a (03 October 2011)

  • Page 42: 8. Logging In/Out

    However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. T7100 Telephone User Guide Page 42 IP Office...

  • Page 43: Logging In On A Phone Already In Use

    . If you have a login code, to logout dial *36. T7100 Telephone User Guide Page 43...

  • Page 45: Redirecting Calls

    Chapter 9. Redirecting Calls T7100 Telephone User Guide Page 45 IP Office - Issue 02a (03 October 2011)

  • Page 46: 9. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning T7100 Telephone User Guide Page 46 IP Office - Issue 02a (03 October 2011)

  • Page 47: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7100 Telephone User Guide Page 47 IP Office - Issue 02a (03 October 2011)

  • Page 48: Forwarding Calls

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7100 Telephone User Guide Page 48 IP Office - Issue 02a (03 October 2011)

  • Page 49: Forward Unconditional

    Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 T7100 Telephone User Guide Page 49 IP Office - Issue 02a (03 October 2011)

  • Page 50: Forward On Busy

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7100 Telephone User Guide Page 50 IP Office - Issue 02a (03 October 2011)

  • Page 51: Forward On No Answer

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7100 Telephone User Guide Page 51 IP Office - Issue 02a (03 October 2011)

  • Page 52: Do Not Disturb

    Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7100 Telephone User Guide Page 52 IP Office - Issue 02a (03 October 2011)

  • Page 53: Twinning

    Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number. You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. T7100 Telephone User Guide Page 53 IP Office - Issue 02a (03 October 2011)

  • Page 55: Phone Settings

    Chapter 10. Phone Settings T7100 Telephone User Guide Page 55 IP Office - Issue 02a (03 October 2011)

  • Page 56: Contrast

    2. Use the soft and loud volume buttons to change the volume to the level required. 3. The function will automatically cancel after a 5 seconds. T7100 Telephone User Guide Page 56 IP Office - Issue 02a (03 October 2011)

  • Page 57: Button Programming

    Chapter 11. Button Programming T7100 Telephone User Guide Page 57 IP Office - Issue 02a (03 October 2011)

  • Page 58: Button Inspection

    1. Press Feature *0. 2. The phone displays your extension number. 3. After a few seconds, or if you press the programmable button, the button's current function is displayed. T7100 Telephone User Guide Page 58 IP Office - Issue 02a (03 October 2011)

  • Page 59: Default Buttons

    1. Press Feature *3. · If a security code is requested, enter your phone login code and press #. 2. Press * twice. 3. Press #. The following are the default buttons for a T7100 telephone. Display Feature Release Hold Last Number Redial –...

  • Page 60: Auto Dial Button

    2. Enter the extension number of the user for who you want a button. · The button deletes the last digit entered. 3. As soon as a valid number is entered, the value is saved and the button set. T7100 Telephone User Guide Page 60 IP Office - Issue 02a (03 October 2011)

  • Page 61: Function Button

    Last Number Redial · Call Park : 74 Contrast : *7 · · Page : 60 · · Call Pickup Group: 75 Retrieve Messages : 65 · T7100 Telephone User Guide Page 61 IP Office - Issue 02a (03 October 2011)

  • Page 62: Button Functions

    A button set to this function starts a conference between your current call and any calls you already have on hold. 11.8.7 Contrast A button set to this function adjusts the phone's display contrast. T7100 Telephone User Guide Page 62 IP Office...

  • Page 63: Directory

    If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user. T7100 Telephone User Guide Page 63 IP Office...

  • Page 64: Speed Dial

    A button set to this function calls another user. The button is set to match another user's extension number, see Internal Auto Dial 11.8.22 Voicemail A button set to this function accesses your voicemail mailbox. T7100 Telephone User Guide Page 64 IP Office - Issue 02a (03 October 2011)

  • Page 65: Glossary

    Chapter 12. Glossary T7100 Telephone User Guide Page 65 IP Office - Issue 02a (03 October 2011)

  • Page 66: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled. T7100 Telephone User Guide Page 66 IP Office - Issue 02a (03 October 2011)

  • Page 67: Do Not Disturb Exceptions

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. T7100 Telephone User Guide Page 67...

  • Page 68: Group

    For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail. T7100 Telephone User Guide Page 68...

  • Page 69: Missed Group Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning T7100 Telephone User Guide Page 69 IP Office - Issue 02a (03 October 2011)

  • Page 71: Index

    Feature Codes Add to Directory Forward All Button Forward Unconditional Call from 20, 38 Functions Delete Group Page Details Hunt Group Night Service Menu Inspect Missed Calls T7100 Telephone User Guide Page 71 IP Office - Issue 02a (03 October 2011)
  • Page 72 Add From Call Log Short Code 10, 23 Button Groups 20 Make a call Display Handset Contrast Volume Contrast Button Handsfree 27 12, 49, 67 Hangup 27 T7100 Telephone User Guide Page 72 IP Office - Issue 02a (03 October 2011)
  • Page 73 10, 48, 50, 51 Forward 51, 67 Forward on No Answer 10, 48, 50, 51 No Calls 12, 52, 63, 66 Forward Unconditional 10, 48, 49 Button T7100 Telephone User Guide Page 73 IP Office - Issue 02a (03 October 2011)
  • Page 74 Unsupervised Transfer 27 User Button 64 Users 20 View Conference Parties Virtual Call Appearances 16 Voicemail 64 Short Codes 10, 40 Transfer 22, 40 Volume Call Ringer T7100 Telephone User Guide Page 74 IP Office - Issue 02a (03 October 2011)
  • Page 75 T7100 Telephone User Guide Page 75 IP Office - Issue 02a (03 October 2011)
  • Page 76 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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