Avaya T3 Compact User Manual
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Avaya T3 Compact User Manual

Avaya T3 Compact User Manual

T3 compact connected to ip office / integral 5
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Summary of Contents for Avaya T3 Compact

  • Page 1 IP Telephony Contact Centers Mobility T3 Compact Services connected to IP Office / Integral 5 Benutzerhandbuch User’s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie...

  • Page 2: Table Of Contents

    Contents Familiarise yourself with your telephone Contents Important notes ......................3 Your T3 Compact at a glance ................... 6 The keys at a glance ....................7 Basic rules of operation .................... 8 Telephoning as usual Answering calls ....................... 11 Call someone ......................14 Making several connections ...................

  • Page 3: Familiarise Yourself With Your Telephone

    Avaya-Tenovis. It must not be connected directly to a PSTN. Declaration of conformity We, Avaya-Tenovis GmbH & Co. KG, declare that the T3 Compact telephone com- plies with the basic requirements and other relevant rules in accordance with EU directive 1999/5/EU (radio and telecommunication terminal equipment, R&TTE).
  • Page 4 User manual in other languages Would you prefer to read these operating instructions in a different language? Via our homepage http://www.avaya.tenovis.com you can access our document data- base. Look there to find out whether the language version you want is available for...
  • Page 5 To reduce the risk of these substances being released into the envi- ronment and to reduce the burden on natural resources, it is also pos- sible to participate in Avaya-Tenovis’ used equipment return system. This system ensures the correct recycling of old equipment as well as...

  • Page 6: Your T3 Compact At A Glance

    Familiarise yourself with your telephone Your T3 Compact at a glance Your T3 Compact at a glance Display Call display Function keys, some with light display Clear key Arrow keys for navigating in the display OK key Escape key Digit keys with letters...

  • Page 7: The Keys At A Glance

    Familiarise yourself with your telephone The keys at a glance The keys at a glance Digit keys with letters: For dialling call numbers and entering codes and text. The alphabetic labelling allows you to dial with letters (vanity num- bers). Star and hash: For special functions Escape: Ends the current connection during a call and also cancels entries (the next higher menu level then appears on the display).

  • Page 8: Basic Rules Of Operation

    Familiarise yourself with your telephone Basic rules of operation You can select and use most of the functions using the menu. To make operation Basic rules of operation easier, you can assign frequently used functions to the function keys. Some keys have already been assigned functions in their factory settings.
  • Page 9 Familiarise yourself with your telephone Basic rules of operation What does the idle display show? The idle display shows: • Your name and call number • Date and time • Flag indicating new entries in the call list • Arrow indicating whether there are any status messages for your telephone Status messages If there are any specific messages about the status of your telephone, the telephone will inform you of this with an indicator arrow next to the time.
  • Page 10 Familiarise yourself with your telephone Basic rules of operation Entering text The digit keys can also be used to enter letters and characters, e.g. for names in the individual directory. The letters are printed on the digit keys. Your telephone switches automatically to entry of letters and numbers when this is necessary.

  • Page 11: Telephoning As Usual

    Telephoning as usual Answering calls Telephoning as usual You can lift the handset and speak with the caller as usual. Answering calls If another subscriber within your system receives a call, you can pick up the call at your phone. It is also possible to answer calls using the monitoring/handsfree key and then to telephone with the handset on-hook.
  • Page 12 Telephoning as usual Answering calls If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. Notes • Telephoning without the handset: Press the "Handsfree/Monitoring" function key. • When you recieve a diverted call, you will be shown the number or the name that the caller has dialled.
  • Page 13 Telephoning as usual Answering calls Call during a conversation (call waiting) You are on the phone. Someone else calls you. You hear a single ringing tone. The caller is shown as the top item on the menu. Answering a call. The first caller is waiting and cannot hear your conversation. Note •...

  • Page 14: Call Someone

    Telephoning as usual Call someone You can use the telephone as usual within and outside your telephone system: Dial Call someone the internal extension number or external call number directly. You can redial the 10 most recently called numbers and use function keys to dial fre- quently required numbers.
  • Page 15 Telephoning as usual Call someone Making a call within and outside your telephone system Enter the desired number. Lift the handset. Notes • You can, of course, pick up the handset first and then dial the number. However, in this case you cannot correct an input error. •...
  • Page 16 Telephoning as usual Call someone Joining another call (cut-in)* You call an internal extension. The user already has a call. You want to cut in on the call: Scroll to the Cut-in menu item. Confirm your selection. All subscribers hear a cut-in tone. You are now included in the conversation and can give the subscribers your message.

  • Page 17: Making Several Connections

    Telephoning as usual Making several connections You can also accept another call while you are already on the phone (Call waiting Making several connections → p. 48)). You can speak to several parties alternately and switch back and forth between them as you wish. You can speak with two callers simultaneously (three-party conference).
  • Page 18 Telephoning as usual Making several connections Consultation during a call (hold) During a call: Press the "Hold" function key. The caller waits and cannot hear what you say. Enter the number you wish to refer back to. Carry out refer-back. If necessary, disconnect the hold extension.
  • Page 19 Telephoning as usual Making several connections Forwarding additional callers Someone calls you while you are on another call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the second caller. The first caller is on hold and cannot hear your other conversation.
  • Page 20 Telephoning as usual Making several connections Conference with more than three parties You are telephoning with the first call partner who wishes to participate in the confe- rence: Press the "Hold" function key. The other party is on hold. Enter the number of second conference participant. Wait until you are connected to this subscriber.

  • Page 21: Telephoning Without The Handset

    Telephoning as usual Telephoning without the handset You can activate the loudspeaker of your telephone in order to hear the caller without Telephoning without the handset having to use the handset. You can also make a call with handsfree. You do not then need to pick up the hand- set.
  • Page 22 Telephoning as usual Telephoning without the handset Switch on monitoring/handsfree during a call While telephoning with the handset lifted: Switching to monitoring: Press the "Handsfree/Monitoring" function key (LED lights up). You can then hear the caller through the built-in loudspeaker. Switching to handsfree: Press the "Handsfree/Monitoring"...
  • Page 23 Telephoning as usual Telephoning without the handset Tips for handsfree monitoring and handsfree calling Perhaps you can’t remember whether call monitoring or handsfree are actually acti- vated? Here are a couple of simple tips: • If the handset is not on the hook, the "Handsfree/Monitoring" function key toggles between call monitoring (LED on), handsfree (LED flashing) and normal telephone operation (LED off).

  • Page 24: Telephoning With Ease

    Telephoning with ease Using the call list Telephoning with ease If you do not answer a call it is stored in the call list with the time and date. You can Using the call list display this list at any time and return calls to the subscribers entered in it. The call list also displays all the calls which have been made.
  • Page 25 Telephoning with ease Using the call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Lift the handset. Notes • If you call an entry from the call list, the entry is automatically deleted. Deleting an entry Press the "Call list"...
  • Page 26 Telephoning with ease Using the call list Symbols in the call list Examples of an entry in the call list: 06975056666 12.06. 17:13 2* Wagner 12.06. 16:34 Clark 11.06. 08:21 0691234567 11.06. 06:31 Meaning New entry which has not yet been viewed Entry which has already been shown...

  • Page 27: Diverting Calls (Ip Office)

    Telephoning with ease Diverting calls (IP Office) You can divert incoming calls to another extension. You may have calls diverted to Diverting calls (IP Office) your telephone from another connection. You can activate forward unconditional to a previously entered phone number. You have the choice •...
  • Page 28 Telephoning with ease Diverting calls (IP Office) Diverting calls for your telephone Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Follow me to menu item. Confirm your selection. Enter the call number to which you would like calls to be diverted, e.g.
  • Page 29 Telephoning with ease Diverting calls (IP Office) Forward, deactivating In the status menu: Scroll to the desired call diversion, e.g. Follow me to 1234 Confirm your selection. Scroll to the Deactivate menu item. Delete call diversion. Forward unconditional Press the "Forward unconditional" function key. Enter the call number or, if necessary, correct the one displayed to which the calls are to be forwarded (e.g.
  • Page 30 Telephoning with ease Diverting calls (IP Office) Forward unconditional after time and if busy Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward on busy/NA menu item. Confirm your selection. Enter the call number or, if necessary, correct the one displayed to which the calls are to be forwarded (e.g.
  • Page 31 Telephoning with ease Diverting calls (IP Office) Forwarding calls for another telephone* Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward unconditional for menu item. Confirm your selection. Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone, e.g.

  • Page 32: Using The Directory

    Telephoning with ease Using the directory The directory consists of a central and a personal section. It contains up to 1000 ent- Using the directory ries. The entries from the central section are displayed at each telephone. They can only be changed using the "Manager"...
  • Page 33 Telephoning with ease Using the directory Dialling an entry from the directory Press the "Menu" function key. Scroll to the Directory menu item. Confirm your selection..Enter one or more of the first letters in the name. Wait briefly until the cursor reappears.
  • Page 34 Telephoning with ease Using the directory Editing entries in the directory You can change all the personal entries which you have added to the directory. Press the "Menu" function key. Scroll to the Directory menu item. Confirm your selection..Enter one or more of the first letters in the name. Wait briefly until the cursor reappears.
  • Page 35 Telephoning with ease Using the directory Saving a call list entry in the directory Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Confirm your selection. Scroll to the Directory entry menu item. Confirm your selection..

  • Page 36: Locking The Telephone

    Telephoning with ease Locking the telephone You can protect your telephone against unauthorised use by locking it with a PIN Locking the telephone (Personal Identification Number). You can enter this PIN yourself and also change it at any time. It is still possible to answer all incoming calls and dial internal numbers when the telephone is locked.
  • Page 37 Telephoning with ease Locking the telephone Changing the PIN (Personal Identification Number) Press the "Menu" function key. Scroll to the Lock menu item. Confirm your selection. Scroll to the Set PIN menu item. Confirm your selection. Enter the current PIN. Enter the new PIN.

  • Page 38: Telephoning With Partners

    Telephoning with ease Telephoning with partners A partner (user) can be any internal subscriber to your telecommunications system. Telephoning with partners You can have function keys set up as partner keys. The LEDs on the function keys → p. 43) let you know the activities of each partner. Calling partners Press the key for the desired partner.

  • Page 39: Customising Your Telephone

    Customising your telephone Setting audio, contrast and language Customising your telephone You can modify various audio settings and the display contrast to suit your require- Setting audio, contrast and language ments. You can deactivate the ring tone. You can change the language for the text display via the language setting. If you are not available, you can divert calls to your voicemail.
  • Page 40 Customising your telephone Setting audio, contrast and language Setting the acoustics and contrast You can quickly modify the display and tones of your telephone to suit changing envi- ronmental conditions (e.g. sun dazzle, loud repair work). Press the "Menu" function key. Scroll to the Settings menu item.
  • Page 41 Customising your telephone Setting audio, contrast and language Setting the language* You can change the language for the text display via the language setting. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Audio menu item. Confirm your selection.

  • Page 42: Assigning Functions/Call Numbers To Keys

    Customising your telephone Assigning functions/call numbers to keys → Functions ( p. 56) which you often use can be assigned to user-definable function Assigning functions/call numbers to keys keys. These functions can then be carried out at the push of a key. You can assign partners to function keys.
  • Page 43 Customising your telephone Assigning functions/call numbers to keys Function keys with an LED Your telephone has 2 programmable function keys with LED indication. The LED shows you the current status of the key function, e.g. you can see whether the corre- sponding function is turned on or off.
  • Page 44 Customising your telephone Assigning functions/call numbers to keys Labelling function keys All function keys are pre-assigned with frequently used functions as a default. Next to the row of function keys you can insert the associated labelling strip. This can be found on the sheet supplied.

  • Page 45: Changing General Settings

    Customising your telephone Changing general settings You can specify how your telephone normally establishes a connection. This inclu- Changing general settings des all settings that help you to telephone more conveniently: e. g. automatic hands- free when calling. You can set the telephone to indicate another call while telephoning (call waiting). You can specify whether a call number is passed to the call partner.
  • Page 46 Customising your telephone Changing general settings Internal Auto-Answer If you switch on this function, your telephone automatically accepts all internal calls. On receiving a call, you hear a short attention tone and you can then speak in hands- free mode to the caller immediately without pressing any key and without picking up the handset.
  • Page 47 Customising your telephone Changing general settings Number presentation You can specify whether a call number is passed to an external call partner. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your selection.
  • Page 48 Customising your telephone Changing general settings Switch on call waiting Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your selection. Scroll to the Call waiting menu item. An indication on the right hand side of the window shows whether the function is on or off.
  • Page 49 Customising your telephone Changing general settings Date/Time* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Date / Time menu item. Confirm your selection. Scroll to the menu item whose settings you want to change, e.g. Hour. Press the left or right arrow to increase or decrease the selected settings, e.g.
  • Page 50 Customising your telephone Changing general settings Change group state* You can set the state of each group to which you belong. The following settings are possible • On • Off • Night Press the "Menu" function key. Scroll to the Group state menu item Confirm your selection.

  • Page 51: Add-On Equipment

    Add-on equipment* Links* Add-on equipment* A special advantage of the T3 Compact is the flexible link concept that allows you to Links* expand your basic telephone with a variety of links. Links are base inserts for T3 telephones. You can connect one link to the T3 Compact.

  • Page 52: The Dss Module

    Add-on equipment* The DSS Module A DSS module has 36 keys, which your system administrator can assign according The DSS Module to your preferences. (DSS = Direct Station Select). The following options are availa- ble to you: • Phone numbers of your partners •...

  • Page 53: Headset

    Add-on equipment* Headset With the T3 Compact it is possible to connect a headset to a headset link. Headset Before making a call using the headset, you have to activate it in the menu. → Activating headset ( p. 54) →...
  • Page 54 Add-on equipment* Headset Activating headset You have to have inserted a headset link and connected a headset. Activate usage of this headset here. Press the "Menu" function key. Scroll to the Headset menu item. Confirm your selection. Whether you can use a connected headset or not is displayed on the right-hand side of the highlighted line.
  • Page 55 Add-on equipment* Headset Headset - making a call Enter the desired call number on the telephone. Press the "Handsfree/Monitoring" function key. The LED next to the function key starts to flash. You can speak with your desired call partner as soon as they answer your call.

  • Page 56: Consult The Manual As Required

    Consult the manual as required Overview of telephone functions Consult the manual as required All the functions that you can assign to use programmable function keys are shown Overview of telephone functions in the table, sorted alphabetically. Account code For every outgoing call you can enter a 1 to 15 digit account code for billing the char- ges, e.g.
  • Page 57 Consult the manual as required Overview of telephone functions Internal group call For simultaneously calling all subscribers of a particular group. You will be connected with the first subscriber that answers the call. Paging group For paging a group of subscribers within your system. Paging the associated subscriber Paging For making an announcement to subscribers in your system.

  • Page 58: Symbol Table

    Consult the manual as required Symbol table The numeric keys can also be used to enter letters and numbers, e.g. for names in Symbol table the directory. Your telephone switches automatically to entry of letters and numbers when this is necessary. A general description of how to enter characters can be found under Entering text →...

  • Page 59: Menu Overview

    Consult the manual as required Menu overview An overview of the menu structure of the T3 Compact can be found below. The first Menu overview three menu levels are shown. Deviations from the menu overview shown here may arise for your telephone due to the released functions and the accessories used.

  • Page 60: Troubleshooting

    Consult the manual as required Troubleshooting Incorrect date and time are displayed Troubleshooting Set the correct time in the settings menu. The number of a caller is not displayed Call is transmitted without caller’s number, e.g. an analogue call, or the caller has switched off the caller ID function.

  • Page 61: Index

    Index Index Account code Acoustic signal Action, cancelling Additional functions Anonymous calling Answering a call Answering machine Asterisk 39, 40 Audio Automatic connection Basic principles Block dialling Blocking Busy 13, 27 Call diversion Call diversion to Call diversion, deactivating Call during programming procedure Call for partner, answering Call list Call list, calling back...
  • Page 62 Index Conformity 18, 19 Connecting Connecting the telephone Consultation 39, 40 Contrast Cutting into another call Date Date / Time Deactivating a diversion Destination key Dialling from the directory Dialling with DSS module Direct dial Directory Directory, editing entry Directory, general Directory, new entry Directory, saving a number in a different location.
  • Page 63 Index 18, 19 Forwarding Function keys, possible functions Functions Functions onto keys Fwd. unconditional for 49, 50 Group Group membership Handsfree Handsfree, automatic Headset Hold Idle display Internal Labelling strip Language Language versions of the user manual Language, selecting Letters Letters on keys Light emitting diodes Links...
  • Page 64 Index Partner Pick up a call Pick-up Placing the telephone Programming Protection Redialling Repairs Ringing tone Ringing, deactivating 13, 48 Second call Settings Settings, modifying Several connections State Status Status messages Switching between calls Switching between parties Symbols, call list Telephone functions Telephone systems for your telephone Telephoning made easy...
  • Page 66 Telefon 0 800 266 - 10 00 0 800 266 - 12 19 kundendialog-center @ avaya.tenovis.com © 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG. 4.999.106.393 · 10/05 · I5/R2.2 · IPO/3.1 · en avaya.tenovis.de...

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