The Base Of The Device Is Hot; Video Calls Fail Post Installation; Firmware Got Corrupted - Avaya H100- Series Installing And Maintaining

The base of the device is hot

Condition
The base of the device is hot.
Cause
Avaya H175 Video Collaboration Stations generate more heat than other deskphones. This behavior
is expected and within product safety standards (IEC 60950-1). The heat from the deskphone
dissipates from the lower plastic cover and finally through the space between the rubber foot pads.
Solution
Ensure that:
• You have put the device on a flat surface, such as a table, for proper heat dissipation.
• You have not kept any object, such as paper or cloth, below the device.
• The operating temperature is between 0 °C to 40 °C as the surface temperature increases
relative to the operating temperature. The operating temperature is the ambient temperature of
the room.

Video calls fail post installation

Condition
Post installation, the user is unable to start a video call or receive an incoming video call.
Cause
Inappropriate configuration of a Session Border Controller rule that might cause video call types to
fail.
Solution
If connecting through Session Border Controller (SBC), ensure that for the SBC media rule, you
enabled SRTP in the video encryption type. The Collaboration Station requires both audio and video
to be SRTP encrypted.

Firmware got corrupted

Condition
The firmware got corrupted and you want to restore the firmware to its original state.
The firmware corruption can occur due to power outage during the device upgrade time or a corrupt
system file.
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations
Comments on this document? infodev@avaya.com
The base of the device is hot
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