Troubleshooting
Make sure the paper feed rollers are clean and are not contaminated with dust
1
Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
2
Remove the paper feed rollers.
Note: For instructions on how to remove and reinstall the paper feed rollers, see the setup sheet
that came with the rollers inside the compartment box of Tray 1.
3
Dampen a clean, lint-free cloth with water.
4
Clean the paper feed rollers.
Warning—Potential Damage: Do not touch the rubber. Doing so will damage the rollers.
5
Reinstall the paper feed rollers.
Note: Make sure to replace the worn or defective paper feed rollers.
Solid color pages
Make sure the photoconductor is not defective and is installed correctly
Remove and then reinstall the photoconductor. If the problem continues, then the photoconductor may need
to be replaced.
Black or white streaks appear on transparencies or paper
Try one or more of the following:
Ensure that the fill pattern is correct
If the fill pattern is incorrect, choose a different fill pattern from your software program.
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