Thinkpad Easyserv; Getting Help Around The World; Online Housecall - IBM ThinkPad 760E Instruction Manual

Getting Service
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IBM ThinkPad 760E, 760ED, or 760EL User's Guide

ThinkPad EasyServ

ThinkPad EasyServ is a courier repair service for IBM Mobile products in
which your ThinkPad computer will be picked up, sent to IBM for repair, and
then returned back to the location of your choice. This service is available
at no additional charge during the warranty period. Most repairs can be
made the same day the system is received at the IBM repair location.
You can arrange this service by calling the PC Support Line. Telephone
problem determination will be performed in the event the issue may be
resolved over the telephone. If the problem is not able to be resolved over
the telephone, a support representative will arrange for ThinkPad EasyServ.
You should keep your original ThinkPad shipping materials to send the
computer to the repair location. If the original shipping carton is not
available, the courier will deliver a shipping carton and return to pick up the
system for delivery to IBM. This service is available only in the U.S. and
Canada.

Getting Help Around the World

If you travel with your computer or need to move it to another country, you
can register for International Warranty Service. You will receive an
International Warranty Service Certificate that is honored worldwide,
wherever IBM or IBM resellers sell and service IBM PC products.
For more information or to register for International Warranty Service in the
U.S. or Canada, call 1-800-497-7426.

Online Housecall

Online Housecall is a remote communication tool, available in the U.S. and
Canada only, that allows an IBM HelpWare technical-support representative
to access your PC by modem. Many problems can be diagnosed remotely
and corrected quickly and easily. To use this tool, a modem and a remote
access application program are required.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.