Troubleshooting; Customer Care - Master Lock LFW205TWC Instructions For Use Manual

Safe Warnings and
Important Information
• This product is not intended for the secure
storage of all materials. Items such as
firearms, other weapons, combustible
materials and medication should not be
stored in this unit.
• DO NOT store delicate items directly in your safe.
– In order to protect your valuables from potential threats of
flood, your safe is equipped with an airtight gasket. Because
of this gasket, moisture in the air could potentially be locked
inside your safe and accumulate inside your safe.
– The desiccant bag included in your safe during shipment
should be left inside your safe. DO NOT DISCARD IT. It is
intended to help absorb moisture. Replace or recharge your

Troubleshooting

THE PROBLEM:
The door will not lock.
The handle is not in the horizontal
position when the safe is locked.
Cannot open door after inputting the
electronic code.
Red indicator light blinks three times
and there are three beeps.
Red indicator light blinks five times
and there are five beeps.
Red indicator light blinks once
and there is one beep.
Yellow "low battery" light is blinking.
Cannot open door after inputting code and
yellow "low battery" light is on.
Alarm is triggered.
Red alarm and red error light are blinking.
Alarm frequently goes off.

Customer Care

Got a question?
If you ever have any questions regarding your Master Lock product,
please visit our website masterlock.eu/safes.
4
desiccant bag every 6 months for optimum performance.
– If you choose to store delicate items such as jewelry with
working parts, watches, stamps or photos in your safe, we
recommend putting them in an air-tight container prior to
placing in the safe for storage.
– NOTE: Master Lock will not be responsible for any damage or
loss of items placed in the unit due to moisture.
• DO NOT store pearls in this safe unit. In the event of a fire, the
interior of your safe may reach up to 350˚F. While this temperature
is safe for your paper documents, digital media
and other valuables, pearls can be damaged at much
lower temperatures.
WHY IT IS HAPPENING:
1. Shipping screw is in place.
2. Confirm that there is no obstruction in the door.
The clutch mechanism has been engaged.
1. Safe doors equipped with a water-resistant gasket may initially be tight.
2. Key lock is in the locked position (select models only).
3. Battery power is low.
An incorrect code has been entered.
Keypad communication error.
Program button is pressed out of sequence.
Battery power is low.
Battery power is low. Lock may not function properly.
Safe has been moved, jarred or an incorrect code has been entered 5 times.
Alarm was triggered.
Alarm programmed too sensitive.
Registration
masterlock.eu/safes
By registering your Master Lock product you can easily retrieve
forgotten codes, combinations or order new keys should they be
lost. Registering also ensures the best customer service should you
have a question or concern regarding your Master Lock product. By
registering your Master Lock product you can also be sure that in
the unfortunate circumstance of a fire you will be guaranteed your
replacement safe (provided official paperwork).
• DO NOT store any film based technology or media in
this safe.
– This product is not intended to protect computer floppy disks
or diskettes, film cartridges, tapes, audio/video cassettes or
photo negatives.
• Your safe is only part of your total security protection.
– Master Lock recommends that you store your safe in closets,
offices, basements, bedrooms and any other locations that
are convenient for you but out of direct line of sight from prying
eyes. The location of the safe does not affect the
safe's ability to protect your valuables inside.
THE SOLUTION:
1. Remove the screw on the back inside of the door.
2. Remove all items and accessories from inside the safe.
If this resolves the issue, re-set the accessories and organize items to properly fit.
Rotate the handle up or down until it clicks into the horizontal position.
1. Hold the handle up while inputting the code and then pull down on the handle.
2. If your safe is equipped with a key lock ensure that the key is in the unlocked position
(select models only).
3. Use auxiliary battery connection to gain access to your safe and replace main batteries.
Verify code and re-enter. If the programmable code you are using doesn't work then use
the factory code. If successful re-program your programmable code.
Please call our Customer Service center.
Start over.
Replace batteries.
Use auxiliary battery connection to gain access to your safe and replace main batteries.
Wake up the safe and enter a programmed code or factory code.
Wake up the safe and enter a programmed code or factory code.
Change sensitivity by following directions under "Audible Alarm Features" in this
owner's manual.
Lifetime After-Fire
Replacement Guarantee
If your Master Lock product is in a fire it will be sealed shut making
it necessary for it to be pried open. To help your family begin again,
Master Lock will ship a replacement free of charge. To be eligible for
the After-Fire Replacement Guarantee you (the original owner) must
register your product by visiting masterlock.eu/safes.
ENGLISH