Automatic Call Distribution (Acd) States - Panasonic KX-HDV130 User Manual

9. Enter a descriptive name for the speed dial in the Name text box, and then enter the phone
number or extension in the Phone Number text box. Please note that special characters or
spaces are not supported for the speed dial descriptive name (Figure 4-14).
10. Click the green Save button at the bottom-right of the Speed dial menu. A pop-up message
appears stating that the speed dial 100 settings have been saved successfully.
For instructions on how to use Speed Dial, see the section titled "Using Speed Dials" in Basic Phone
Usage.

Automatic Call Distribution (ACD) States

The Panasonic KX-HDV130 supports phone integration with Nextiva Call Center Pro and Nextiva Call
Center Enterprise's ACD states, allowing agents to go available and sign out of a call center from their
phone's interface. To set up this feature, contact Nextiva Support.
NOTE: If you will be setting up ACD capabilities on the Panasonic KX-HDV130 phone, you will not
be able to set up line mirroring or BLF. Both of the programmable keys on the right side of the
phone will be dedicated to ACD features and not available for other use.
Figure 4-14: Description and Phone Number
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