Panasonic KX-HDV130 User Manual page 30

Disposition Codes
Disposition Codes are attributes applied to a call to identify marketing promotions or other topics
pertaining to a call. If the administrator for your Nextiva account has enabled disposition codes on your
call center, you can apply a Disposition Code to a call while the call is still in progress. Follow the
instructions below to do this.
1. While on a call, press the Menu softkey (middle softkey) at the bottom of the screen.
2. Select Call Center  Disposition Code from the menu on the phone.
3. Enter the disposition code provided by the administrator for your Nextiva account.
4. Press the OK softkey (middle softkey) at the bottom of the screen. You are taken back to the
main screen, which shows the caller ID of the incoming call and the running length of the call.
Wrap-Up
Wrap-Up refers to the time after a call ends and before another call is routed to your phone. This is an
optional state that can be enabled or disabled for your call center. If the administrator for your Nextiva
account has enabled Wrap-Up on the call center, then immediately after the last active call ends on your
Panasonic KX-HDV130 phone, your ACD state will change to Wrap-Up. This is indicated by the status
light above the LINE 2/P2 button flashing red.
From here, you can either wait for the default wrap-up time to expire or you can press the LINE 1/P1
button on the right side of the phone twice to go available immediately.
Signing Out
When going to lunch, leaving for the day, etc., you need to sign out of your queues. To do this, press the
LINE 1/P1 button on the right side of the phone until the status light above the LINE 1/P1 button
changes to solid red. It does not matter whether there is still a call in progress on the Panasonic KX-
HDV130 phone when you do this.
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