Where To Get Help; Epson Technical Support - Epson GT-15000 User Manual

Where To Get Help

If you are having problems with EPSON Scan or your scanner, see the contact
information in the section below. If you are having problems with your other
software, see page 62.

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
Service
World Wide Web
Automated
Telephone
Services
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6
or long distance charges may apply.
Before you call, please have the following information ready:
Product name (EPSON GT-15000)
Product serial number (located on the back of scanner)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
You can purchase supplies and accessories from the EPSON Store at (800) 873-7766,
or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766
for dealer referral.
Access
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone telephone and call (800) 922-8911. Your EPSON SoundAdvice
Express Code is 70505. Use it to select your scanner in SoundAdvice.
to 6
AM PM
, Pacific Time, Monday through Friday. Toll
SM
Solving Problems
61