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Epson 4870 - Perfection Pro Product Support Bulletin

Scanning application force quits on mac os 10.4
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EPSON
Date:
April 2, 2007
PSB #:
PSB.2007.04.001
Reference:
TI 06-0491 Rev.B
Product(s):
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject:
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Page
1 of 2
PSB.2007.04.001
Originator:
VS
Authorization:
Total Pages:
2

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Summary of Contents for Epson 4870 - Perfection Pro

  • Page 1 Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...
  • Page 2 ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.
  • Page 3 DIGITAL ICE Technology. It provides such information as: how DIGITAL ICE works, why it takes longer to scan with DIGITAL ICE, and the functional limitations of DIGITAL ICE and the Epson Scan software. You will also find information for the LaserSoft® Imaging Inc. SilverFast® Ai 6 scanner driver with DIGITAL ICE Technology at the end of this document.
  • Page 4: Digital Ice

    DIGITAL ICE for Photo Prints function sequence 1. Scanner lights up lamp A and scans the image. 2. Scanner lights up lamp B and scans the image. 3. Software superimposes the images obtained from each scan and determines the inconsistent area as a flaw or debris.
  • Page 5 Scanning high resolution images with or without DIGITAL ICE requires large amounts of hard disk space and system memory. EPSON Scan will check your scan settings and compare them to your HDD space and system memory before scanning. The maximum scan resolution for DIGITAL ICE for Film is 4800 dpi. The...
  • Page 6 Grayscale. The other image types--Color Smoothing/Halftone/Black & White--will disable DIGITAL ICE. 7) When scanning at very high resolutions or creating extremely large image files with Epson Scan the TIFF (*.tif) file format must be used; other image file formats may generate an error when saving the file.
  • Page 7 2) Only the following resolutions are supported by DIGITAL ICE for Film: 150, 300, 600, 1200, 2400, 3600, 4800 dpi. Epson Scan will scan images at these resolutions for DIGITAL ICE and then reduce or expand the image into the user’s required scanning resolution.
  • Page 8 Epson Scan Dust Removal for Film, Descreening and DIGITAL ICE Epson Scan’s “Dust Removal” for film and DIGITAL ICE settings cannot be enabled at the same time. When DIGITAL ICE is on, the Dust Removal checkbox is grayed out; when the DIGITAL ICE checkbox is unchecked, the Dust Removal checkbox is enabled.
  • Page 9 Digital ICE is turned on in EPSON Scan. Description of Issue: In Macintosh OS 8.6 to 9.2.x, when Digital ICE is turned on in EPSON Scan you may see the following error message: This message indicates that Epson Scan does not have enough memory resources reserved for it to operate with Digital ICE turned on.
  • Page 10 “Minimum Size” can remain as is. With 512MB of Physical RAM installed, this setting should allow the standalone EPSON Scan utility to scan a full letter size image (8.5” X 11”) at 600 dpi with Digital ICE on. If it does not work, then try the following: Close all other applications before launching Epson Scan;...
  • Page 11 This bulletin was created to inform you of a Windows XP warning message that comes up when an EPSON HI-SPEED USB (USB 2.0) scanner is connected to a non-HI-SPEED USB (USB 1.1) Port. The message is only an indication that Windows XP recognizes a USB 2.0 scanner connected to a USB 1.1 port.