Where To Get Help (U.s. And Canada) - Epson B11B259201 User Manual

Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic:

Where to Get Help (U.S. and Canada)

If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
your product for solutions to common problems with your product. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Uninstall Your Scanner Software
epson.com/support (U.S.) or epson.ca/support
epson.com (U.S. sales) or
133
(Canada) and select
epson.ca (Canadian sales).