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Epson 4180 - Perfection Photo Product Support Bulletin

Scanning application force quits on mac os 10.4
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EPSON
Date:
April 2, 2007
PSB #:
PSB.2007.04.001
Reference:
TI 06-0491 Rev.B
Product(s):
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject:
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Page
1 of 2
PSB.2007.04.001
Originator:
VS
Authorization:
Total Pages:
2

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  Summary of Contents for Epson 4180 - Perfection Photo

  • Page 1 Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...
  • Page 2 ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.
  • Page 3 Solution: Per Epson Scan driver specification, the scanner should not be used when Classic is running. The only workaround is to stop or turn off Classic before scanning. The table below shows a Classic compatibility list for the Epson Perfection 2480/2580/4180 Series Scanners.

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Expression 10000xlExpression 1640xlExpression 1680Expression 1600Expression 800Expression 836xl ... Show all