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Multitech MVP200 Quick Start Manual

Standalone voice/ip gateway proprietary mode
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Voice / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP200
Proprietary Mode

Quick Start Guide

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Summary of Contents for Multitech MVP200

  • Page 1: Quick Start Guide

    Voice / Fax over IP Networks Standalone Voice/IP Gateway Model MVP200 Proprietary Mode Quick Start Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Contents Introduction ... 4 Related Documentation ... 5 Installing Your MultiVOIP ... 6 Unpacking Your MultiVOIP ... 8 Safety Warnings ... 8 Cabling Your MultiVOIP ... 9 E&M Jumper Block Positioning Procedure ... 11 Configuring Your Host MultiVOIP ... 13 Configuring Your ClientMultiVOIPs ...

  • Page 4: Introduction

    MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications. The MVP200 has two independent voice/fax channels (each with three voice/fax interfaces), a 10 Mbps Ethernet LAN interface, and a command port for configuration.

  • Page 5: Related Documentation

    MultiVOIP200 User Guide from the MTS home page, click Support | Manuals and then click MultiVOIP in the product list. All MultiVOIP documents will be displayed and you can choose User Guide (MVP200) to view or download the .pdf file.

  • Page 6: Installing Your Multivoip

    MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
  • Page 7 Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment.

  • Page 8: Unpacking Your Multivoip

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication Network.

  • Page 9: Cabling Your Multivoip

    Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, phone system, and Internet connections. Figure 3 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. Before starting to cable your MultiVOIP, perform the E&M Jumper Block Positioning Procedure, which immediately follows the Cabling Procedure, if either voice/fax channel (1 or...
  • Page 10 MultiVOIP Quick Start Guide 3. Connect a network cable to the Ethernet 10BASE-T connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel...

  • Page 11: E&M Jumper Block Positioning Procedure

    E&M Jumper Block Positioning Procedure Each voice/fax channel on the MultiVOIP has a separate E&M jumper block, located near the jacks on the back panel of the MultiVOIP. Each jumper block has 8 pairs of pins with a jumper plug on three adjacent pairs of pins. The jumper plug must be centered on the E&M type number (see Figure 4) that matches the E&M connection for that channel.
  • Page 12 MultiVOIP Quick Start Guide 4. Change the jumper block position for any voice/fax channel to be connected to an E&M trunk that is not a Type 2 (the default position). 5. Slide the base all the way into the cabinet until it stops. 6.

  • Page 13: Configuring Your Host Multivoip

    Configuring Your Host MultiVOIP Configuring your Host MultiVOIP involves software loading and configuration. The software loading procedure does not provide every screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is performing the installation.
  • Page 14 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.
  • Page 15 5. Follow the on-screen instructions to install your MultiVOIP software. 6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. From the Select Port list, choose the COM port of your PC. Click OK to continue.
  • Page 16 MultiVOIP Quick Start Guide 7. The Setup Complete dialog displays. Click Finish to continue. 8. The following message displays: Click No to continue. 9. In the v. 201E program group, double-click Upgrade Software. 10. The following window displays. Click Yes to continue.
  • Page 17 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP.
  • Page 18 MultiVOIP Quick Start Guide 13. The Channel Setup dialog box displays. It is used to define the voice/fax channel interface, voice coder, fax parameters, billing options, security settings, and regional phone parameters (tone pairs) for each channel. Configure each channel for the type of interface you are connecting to.
  • Page 19 Configure Host MultiVOIP the FXO option. Check with your in-house telephone personnel to verify connection type. If you are connecting to an E&M trunk on your PBX, then choose E&M option. If the E&M interface is selected, the E&M Options group is enabled.
  • Page 20 MultiVOIP Quick Start Guide specific type of FXO Disconnect: current loss, tone detection, or silence detection. Check with your in- house phone personnel to verify the preferred type of disconnect to use. For tone detection, you can select from the lists either one or two tones that will cause the line to disconnect.
  • Page 21 16. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal.
  • Page 22 MultiVOIP Quick Start Guide Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel. 19. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options.
  • Page 23 If your country/region is not the default USA, click the Regional tab and proceed to step 23. Otherwise, proceed to step 24 to begin building your phone directory database. 23. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list.
  • Page 24 MultiVOIP Quick Start Guide The MultiVOIP configured as a “Host” will contain the host database. The host database has the phone numbers of all the MultiVOIPs available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online.
  • Page 25 27. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step. 28. The Permit Hunting option enables the answering unit to roll over to a second channel if the first channel is busy.
  • Page 26 MultiVOIP Quick Start Guide 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 31. Click Add and the Add/Edit Phone Entry dialog box displays again.
  • Page 27 34. Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group. For example, 202.56.39.100. 35. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list.
  • Page 28 MultiVOIP Quick Start Guide 37. The Checking MultiVOIP dialog box displays. Click OK to proceed. 38. After the setup is written to the MultiVOIP, the unit is rebooted. 39. Verify that the BOOT LED on the MultiVOIP is off after the download is complete.

  • Page 29: Configuring Your Clientmultivoips

    Configuring Your Client MultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902] Status [5000] Ch1 RTP [5004] Ch2 RTP [5006] Refer to your firewall user documentation to enter and open these ports.
  • Page 30 MultiVOIP Quick Start Guide 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet.
  • Page 31 Configure Client MultiVOIPs (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option most of the time. If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.
  • Page 32 MultiVOIP Quick Start Guide elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface.
  • Page 33 7. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 8. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list.
  • Page 34 MultiVOIP Quick Start Guide maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy.
  • Page 35 box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours). If your country/region is not the default USA, click the Regional tab and proceed to step 15. Otherwise, proceed to step 16 to begin building your phone directory database. 15.
  • Page 36 MultiVOIP Quick Start Guide In the Database Type group, click the Client option. The Update Database From group becomes active. 17. Enter the IP address of the host MultiVOIP in the Host IP Address box. 18. Click OK and you are returned to the main menu. 19.

  • Page 37: Deploying The Voip Network

    Repeat this procedure for each of the client units. When all clients have been configured, proceed with deploying the VOIP network. Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the pre- configured client MultiVOIPs to their remote sites.
  • Page 38 MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. PSTN Figure 5. Remote Site Cable Connection 5.
  • Page 39 on the back of the MultiVOIP and the other end to the trunk phone jack. 7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position.

  • Page 40: Limited Warranty

    MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 41: Technical Support

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can...

  • Page 42: Fcc Declaration

    MultiVOIP Quick Start Guide FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 43 Warranty and Regulatory Information...
  • Page 44 S000336A...

This manual is also suitable for:

Multivoip 200

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